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W Santiago

5.0 star property
Ski-in/ski-out hotel with outdoor pool, near Costanera Center

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Photo gallery for W Santiago

Rooftop terrace
Exterior
Exterior
Wow Suite, Suite, 1 King Bed, Terrace, Corner | Living room
Wow Suite, Suite, 1 King Bed, Corner
Experience the vibrant city at W Santiago, where luxury and excitement merge. Enjoy Japanese cuisine, relax with a cocktail by the rooftop pool or unwind in the garden after a day on the slopes. Guests praise this hotel's helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Ski facilities
  • Pool
  • Connecting rooms available
  • Pet-friendly
  • Airport transfer
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • 3 restaurants and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Self parking
  • Pool bar
  • 24-hour room service
  • Business centre
  • Meeting rooms

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
The current price is NZ$502
includes taxes & fees
11 Apr - 12 Apr

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Wonderful Room, Room, 2 Double Beds

Wonderful Room, Room, 2 Double Beds

Wonderful Room, Room, 2 Double Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Plasma TV
Washer/dryer
Hypo-allergenic bedding
  • 37 sq m
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Plasma TV
Washer/dryer
Hypo-allergenic bedding
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, Room, 1 King Bed

Wonderful Room, Room, 1 King Bed

Wonderful Room, Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Plasma TV
Washer/dryer
Hypo-allergenic bedding
  • 37 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Fantastic Suite, Suite, 1 King Bed

Fantastic Suite, Suite, 1 King Bed

Fantastic Suite, Suite, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Plasma TV
Washer/dryer
Hypo-allergenic bedding
  • 797 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Marvelous Suite, Suite, 1 King Bed

Marvelous Suite, Suite, 1 King Bed

Marvelous Suite, Suite, 1 King Bed

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Plasma TV
Washer/dryer
  • 990 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, Room, 1 King Bed

Spectacular Room, Room, 1 King Bed

Spectacular Room, Room, 1 King Bed

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Plasma TV
Washer/dryer
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, Room, 2 Double Beds

Spectacular Room, Room, 2 Double Beds

Spectacular Room, Room, 2 Double Beds

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Plasma TV
Washer/dryer
  • 46 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Wow Suite, Suite, 1 King Bed, Corner

Wow Suite, Suite, 1 King Bed, Corner

Wow Suite, Suite, 1 King Bed, Corner

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Plasma TV
Washer/dryer
Hypo-allergenic bedding
  • 101 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wow Suite, Suite, 1 King Bed, Terrace, Corner

Wow Suite, Suite, 1 King Bed, Terrace, Corner

Wow Suite, Suite, 1 King Bed, Terrace, Corner

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Plasma TV
Washer/dryer
  • 177 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Isidora Goyenechea 3000, Las Condes, Santiago, Region Metropolitana, 7550000

What's nearby

  • Costanera Center - 11 min walk - 1.0 km
  • Gran Torre Santiago - 12 min walk - 1.0 km
  • Parque Arauco Mall - 5 min drive - 4.2 km
  • Santiago Metropolitan Park - 6 min drive - 7.2 km
  • San Cristobal Hill - 13 min drive - 7.0 km

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 28 min drive
  • Parque Almagro Station - 9 min drive
  • Matta Station - 9 min drive
  • Hospitales Station - 9 min drive
  • El Golf Station - 6 min walk
  • Tobalaba Station - 9 min walk
  • Alcantara Station - 12 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Pizzeria Tiramisu - ‬1 min walk
  • ‪La Cabrera - ‬2 min walk
  • ‪Route66 - ‬2 min walk
  • ‪Margó Gourmet - ‬2 min walk
  • ‪Ica Cocina Peruana - ‬2 min walk

About this property

W Santiago

W Santiago allows you more time for skiing with ski-in/ski-out access, plus you'll be within a 15-minute walk of Costanera Center. Guests can visit the 24-hour health club for a workout or enjoy Japanese cuisine at Karai, one of 3 restaurants. There are 2 bars/lounges and an outdoor pool at this luxurious hotel, and in-room conveniences such as washers/dryers and sofa beds. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: El Golf Station is 6 minutes and Tobalaba Station is 9 minutes.

Languages

English, French, Portuguese, Spanish
VISIBILITY

At a glance

Hotel size

    • 196 rooms
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 18 kg per pet)*
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • On-site self-parking (CLP 20000 per day)
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Fitness classes
  • Shopping
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Skydiving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • 24-hour health club
  • An outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Traditional architecture

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 70
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Ski

  • Ski-in/ski-out access
  • Downhill skiing nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • IPod docking station
  • 42-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Washer and dryer

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Sofa bed
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling
STAR_OUTLINE

Special features

Dining

Karai – This restaurant specialises in Japanese cuisine.
NoSo – This restaurant specialises in international cuisine. Open daily.
Terraza – This restaurant specialises in international cuisine. Open daily.
Red2One – On-site rooftop bar. Reservations are required. Open daily.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CLP 19900 to 19900 per person
  • Airport shuttle service is offered for an extra charge of CLP 42000 per vehicle (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: CLP 72000 per stay
  • Pets are allowed for an extra charge of CLP 18000 per accommodation, per day

Parking

  • Self-parking costs CLP 20000 per day

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Santiago W
W Hotel Santiago
W Santiago
w Santiago Hotel Santiago
Hotel W Santiago
W Santiago Hotel
W Santiago Santiago
W Santiago Hotel Santiago

Frequently asked questions

Does W Santiago offer free cancellation for a full refund?

Yes, W Santiago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at W Santiago?

Yes, there's an outdoor pool.

Are pets allowed at W Santiago?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 18 kg per pet. There's a charge of CLP 18000 per accommodation, per day, and there's also a deposit of CLP 72000 per stay. Service animals are exempt from fees.

Is parking offered on site at W Santiago?

Yes. Self-parking costs CLP 20000 per day.

Is an airport shuttle service offered by W Santiago?

Yes, an airport shuttle is available. The charge is CLP 42000 per vehicle one way.

What are the check-in and check-out times at W Santiago?

You can check in starting at 3:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at W Santiago and nearby?

Have fun with activities such as cycling, hiking and skydiving, and practise your swing at the nearby golf course. Additional recreation on-site includes fitness classes. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a 24-hour health club. W Santiago also has a garden.

Are there restaurants at or near W Santiago?

Yes, there are 3 on-site restaurants, featuring Japanese cuisine.

What's the area around W Santiago like?

W Santiago is a short 6-minute walk from El Golf Station and 11 minutes' walk from Costanera Center.

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W Santiago Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Great staff, brekkie and views!
High quality hotel and staff. In particular the staff were super friendly and helpful. The breakfast was superb every day. The rooms are a little dated but perfectly comfortable; and the view from the rooftop is brilliant.
Benjamin, 3-night trip

10/10 Exceptional

very nice hotel and good location
Nagwa, 1-night trip

6/10 Good

A bit of a disappointment
Very bad shower (low water pressure, long time to reach proper temperature) A lot of intermittent noise coming from room next door
Jose, 2-night trip

10/10 Exceptional

Super
Alexis, 2-night trip

10/10 Exceptional

Very nice facility and amenities. Great infinity swimming pool and roof top bar.
fangyi, 3-night trip

10/10 Exceptional

Everything about this property and location was perfect. The restaurants, shopping was nearby. The staff, rooms and food were excellent.
JULIAN, 2-night trip

2/10 Poor

ALERT: I have never seen anything like this before
We were with a group of friends as a personal trip. Me and my husband stayed at W hotel and my friends in another hotel. We decided to make a reservation for the restaurant (Karai) of the hotel before our departure. Due to the size of the group, they informed that we would need to choose the menu in advance as a “pre order menu” but they never informed something about the consequences of cancelling the reservation or in case of “no-show”. Before dinner, we were at the bar of the W hotel in the roof top, we were drinking and we were enjoying a lot. Since part of the group (me and my husb included) had a flight back to Brazil, my friends decided not to go the restaurant in the very last minute, so I was trying to manage the desire of different 10 adults since they had agreed to go previously. The restaurant started chasing me during this process then I informed them that they changed theirs minds about going to Karai. The person started saying that all the meals were prepared and waiting for us (quite weird since it is Japanese/Asian cuisine – does it supposed to be made fresh, right?) and I apologized saying that unfortunately they would not go. The restaurant kept sending messages and calling me – even during the time I was at the airport waiting for my flight back. I decided to no answer any of the messages anymore since there was nothing I could do at that stage.... Continue
Bianca, 3-night trip

10/10 Exceptional

Love any W hotel!!
Superb staff and service, as always!!! Rooftop pool was super cool. Restaurant and view and lobby and room all stellar. Valet the best, as always!!
Scott, 2-night trip

10/10 Exceptional

Great suites with balconies. I had a great stay.
Allen, 3-night trip

10/10 Exceptional

They made us feel like we were at home. Very accommodating.
Teak, 1-night trip

10/10 Exceptional

This hotel is in the center of Las Condes, so you have a lot of options to eat and buy essential things. The hotel is really pretty and centric.

10/10 Exceptional

The staff is very helpful and courteous.
Alexander, 3-night trip

10/10 Exceptional

This was a wonderful property. Very good service !
Karen, 1-night trip

10/10 Exceptional

Amazing Hotel and area of Santiago
Very nice hotel. Very luxurious and all amenities were top notch. Rooms were very spacious . Great selection for breakfast. Rooftop pool and deck was incredible Best location for restaurants
Edward, 2-night trip

10/10 Exceptional

Great location ! Excellent Staff ! Great Service
This was our first visit to Santiago. The service, friendliness and willingness to be of help at the W was outstanding. Food was excellent. Our upgraded room and its views was Amazing. The property is showing its age a little and could use a makeover and new, less soft mattresses. The location to shopping and restaurants is perfect. We would definitely stay again !
Robert, 3-night trip

10/10 Exceptional

Staff was amazing. Great service overall. Highly recommended.
Luis, 1-night trip

8/10 Very good

Staff were very friendly and helpful. The room however had some shortcomings - no proper reading lights by the bed, and aircon was poor and difficult to adjust, resulting in the room being a little stuffy at times. Breakfast on the Sunday morning was chaotic - we had to sit in an overflow area.
Roger, 3-night trip

10/10 Exceptional

All good, highly recommended
Luis, 5-night trip

10/10 Exceptional

Nothing else
ALEX, 2-night trip

10/10 Exceptional

Only bad thing is Breakfast: it need urgent improvement and best options.
2-night trip

8/10 Very good

Comfortable, high quality hotel in nice area
Really friendly staff from start to finish. Super comfortable room with huge shower. Top quality breakfast selection. Hotel layout is a bit annoying in that you have to take three different sets of lifts to get to different areas. Some of the decor felt a bit dated. Pool bar / food menu was poor. Hotel is in a really nice part of Santiago, close to bars and restaurants.
Callum, 1-night trip

10/10 Exceptional

Good
Darío, 1-night trip

6/10 Good

The hotel it’s a little old, need to be update. Boring bar, boring ambiance. The sky bar close. Expensive medium quality
Diego, 1-night trip

10/10 Exceptional

We stayed here for a night after a cruise. The hotel is in a modern office building in a nice residential/ business area. I felt safe walking around. The rooftop pool was a good feature - it was long enough for laps but not wide. The pool area is nice, though it got a bit crowded on Saturday afternoon. The has a “happening” type vibe. Rooms were large and convenient. The breakfast was good. It is a short distance to La Golf Metro.
Lisa, 1-night trip

8/10 Very good

Ok but not the best
The W is a little old and tired looking as per other reviews it could use some modernisation but overall its a great place to stay. However the Concierge team are pretty rubbish, messed up bookings and the hotel charges you 19% in USD tax if you don't have a credit card to take payment. a bit ridiculous and wont allow you to charge anything to your room without a deposit paid in USD that they give you back Pesos for if you dont spend the deposit across your stay,
Emma, 3-night trip