Madison, MS (DXE-Bruce Campbell Field) - 18 min drive
Jackson, MS (JAN-Evers Intl.) - 20 min drive
Jackson Station - 1 min walk
Restaurants
The Iron Horse Grill - 4 min walk
Drip Drop Coffee Shop - 2 min walk
Mayflower Cafe - 1 min walk
Big Apple Inn - 8 min walk
Johnny T's Bistro & Blues - 9 min walk
About this property
Hilton Garden Inn Jackson Downtown
Located near a train station, Hilton Garden Inn Jackson Downtown is a great choice for a stay in Jackson. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the 24-hour fitness centre for a workout, you can unwind with a drink at the bar/lounge. Fellow travellers love the helpful staff.
Languages
English
At a glance
Hotel size
186 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in/out available
Check-out time is 11 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets allowed (dogs and cats only, 2 total, up to 11 kg per pet)*
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
On-site valet parking (USD 22.00 per day)
Wheelchair-accessible parking and van parking on site
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Self-service breakfast (surcharge) each morning 6:00 AM–noon
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
What to do
Shopping
Working away
Business centre
Meeting rooms
Computer station
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Facilities
1 building/tower
Built in 1923
ATM/banking
Safe-deposit box at front desk
Fireplace in reception
Television in common areas
24-hour fitness centre
An indoor pool
Banquet hall
Accessibility
Wheelchair-accessible
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible public bathroom
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairwells
Front entrance ramp
Closed-captioned TV
Phone accessibility kit
Well-lit path to entrance
Step-free path to entrance
Pool hoist on site
Room amenities
Be entertained
32-inch LCD TV
Premium TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Free WiFi and wired internet
Food and drink
Fridge
Microwave
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Fees & policies
Optional extras
Self-service breakfast is offered for an extra charge of approximately USD 14.95 for adults and USD 9.95 for children
Children & extra beds
Rollaway beds are available for USD 30.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Parking
Valet parking costs USD 22.00 per day
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Also known as
Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson
Frequently asked questions
Does Hilton Garden Inn Jackson Downtown offer free cancellation for a full refund?
Yes, Hilton Garden Inn Jackson Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Garden Inn Jackson Downtown?
Yes, there's an indoor pool.
Are pets allowed at Hilton Garden Inn Jackson Downtown?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 11 kg per pet. There's a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton Garden Inn Jackson Downtown?
Yes. Valet parking costs USD 22.00 per day.
What are the check-in and check-out times at Hilton Garden Inn Jackson Downtown?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Hilton Garden Inn Jackson Downtown and nearby?
Hilton Garden Inn Jackson Downtown has an indoor pool and a 24-hour fitness centre.
Are there restaurants at or near Hilton Garden Inn Jackson Downtown?
Yes, there's an on-site restaurant.
What's the area around Hilton Garden Inn Jackson Downtown like?
Hilton Garden Inn Jackson Downtown is in Downtown Jackson, a short 1-minute walk from Jackson Station and 5 minutes' walk from Jackson Convention Complex.
Hilton Garden Inn Jackson Downtown Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.6/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
6/10 Good
24 November 2024
Verified traveller
1-night business trip
Verified Hotels.com guest review
6/10 Good
19 November 2024
Be prepared to pay $17 for average Breakfast
I was not aware that breakfast is not included even though I paid for breakfast through my third party reservation. Also breakfast was $17 tip not included. Nothing Special, same ole hotel breakfast of powdered eggs and greasy bacon.
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 November 2024
It was great. I didn’t care for the people work in the restaurant. They did not give good service to the few customers that was in there Sunday morning.
Melissa
Melissa, 1-night family trip
Verified Hotels.com guest review
6/10 Good
16 November 2024
My air was not working in my room
Dominique
Dominique, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
13 November 2024
Christopher
Christopher, 2-night business trip
Verified Hotels.com guest review
4/10 Fair
30 October 2024
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
7 October 2024
Keeyona
Keeyona, 1-night trip
Verified Hotels.com guest review
6/10 Good
6 October 2024
Emergency stay on relocation road trip
Rooms are dated, parking is valet only and costs $28! Room was also very expensive, expected a lot more for that price!
Andrea
Andrea, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
28 August 2024
Daniel
Daniel, 3-night trip
Verified Expedia guest review
10/10 Exceptional
26 August 2024
Gorgeous room and building.
Dawn
Dawn, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
24 August 2024
Staff was very pleasant and personable. I felt valued as a customer.
Monica
Monica, 2-night trip
Verified Expedia guest review
10/10 Exceptional
23 August 2024
Great property.
Norman
Norman, 2-night business trip
Verified Expedia guest review
8/10 Very good
23 August 2024
Yashamika
Yashamika, 1-night trip
Verified Expedia guest review
4/10 Fair
22 August 2024
At my entire State I never received any towels or room service whatsoever I inquired that at the front desk and they told me I have to sign a waiver for that kind of service
KELVIN
KELVIN, 2-night trip
Verified Expedia guest review
4/10 Fair
12 August 2024
Mold in bathroom shower
Shanekia
Shanekia, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
11 August 2024
Connie
Connie, 1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
11 August 2024
Poor service.
I wasn’t pleased with my stay. I Actually felt discriminated against. I was checking out early to bring my daughter to college here and we wanted to eat breakfast early. The breakfast was suppose to start at 7 am but started at 7:20 I was leaving at 7:30 am. I went to the breakfast buffet and was told to wait it had to be checked. This also happened to another Black couple. But when the White people walked up they wasn’t asked anything and wasn’t denied access. I would like to speak with someone about complaints and report this. I paid for the breakfast package with my room.
Beverly
Beverly, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 August 2024
Nice place staff was good
Todd
Todd, 1-night family trip
Verified Travelocity guest review
4/10 Fair
1 August 2024
Weird little stains on every pillow. Closet door broken off and leaning on the wall. Water wouldn’t get colder just stayed hot.
Elizabeth
Elizabeth, 1-night trip
Verified Expedia guest review
6/10 Good
30 July 2024
No AC in lobby and hotel dining areas
Terrell Jerome
Terrell Jerome, 1-night business trip
Verified Expedia guest review
2/10 Poor
25 July 2024
The room was dirty. The pool and the pool area was dirty and smells. Keys never worked. You have to go to front desk for your own towels. NEVER AGAIN. (I have pictures)
Eileen
Eileen, 2-night family trip
Verified Expedia guest review
6/10 Good
23 July 2024
Decent stay
Front desk very helpful.
John
John, 1-night trip
Verified Hotels.com guest review
4/10 Fair
17 July 2024
After a 20 minute wait when not busy, I was given the keycard to someone else's room. Then the room I was given smelled like smoke when it was supposed to be smoke free.
Brad
Brad, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
12 July 2024
Christina
Christina, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
30 June 2024
Worst experience ever
Must stay at the Hilton was awful on my first day. I was over a dirty room on my second day. There was a fire alarm that nobody knew about and then they just told us to go back to our room. No apologies no nothing oh my third day there was no television cable no Internet no nothing for the whole day and they had no explanation, I stayed to many times and this is the worst experience ever