6/10 Good
2 January 2025
not so pleasant
it was bad sevice from the time we want to check -in, we came about 2.00pm, we order 3 rooms but the lady said checked in time 3.00pm, the we go back out to find some food and came back at 3.00pm sharp, and the only room that ready was 2 room, they tell us straight in our face that we cant checked in for the third and must come back again for the 3rd room. why she dont just checked them in first, just do the documents first. we had our tour dessert safari that afternoon, so we have to leave them, no point arguing. then come to the breakfast time tommorow morning,the elevator was not enough to accomodate full booking capacity, we must wait about 10 minutes just to go down to the lobby during 9.30am from 6th floor. ended up we take the stairs. we also found water leakage infront of room 502. it was quite a lot. the only thing is good from this hotel is the location, top notch location they even had their private beach section, so to play on the beach it was very comfortable.
Raymond
Raymond, 3-night family trip
Verified Hotels.com guest review
