See all properties

The St. Regis Sanya Yalong Bay Resort

5.0 star property
Luxury Sanya resort with full-service spa, connected to the convention centre

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The St. Regis Sanya Yalong Bay Resort

2 outdoor pools
Property amenity
Terrace/patio
Interior detail
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Connecting rooms available
  • Pool
  • Airport transfer
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Marina
  • On the beach
  • 4 restaurants and 2 poolside bars
  • 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Free supervised childcare
  • 24-hour fitness centre
  • Outdoor tennis court

Feel at home (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
The price is NZ$412
includes taxes & fees
3 Jan - 4 January 2025

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Suite, 1 Bedroom, Balcony, Lagoon View

Suite, 1 Bedroom, Balcony, Lagoon View | Living room

Suite, 1 Bedroom, Balcony, Lagoon View

Highlights

Balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 115 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, minibar

Villa, 1 Bedroom

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 153 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa, 2 Bedrooms

Sports facility

Royal Villa, 2 Bedrooms

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 223 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Villa, 2 Bedrooms

2 outdoor pools

Family Villa, 2 Bedrooms

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 176 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View | Living room

Suite, 1 Bedroom, Garden View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
  • 115 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Poolside

Premium bedding, down duvets, pillow-top beds, minibar

Villa, 1 Bedroom, Poolside

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 153 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Ocean View

Suite, 1 Bedroom, Balcony, Ocean View | Living room

Suite, 1 Bedroom, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 115 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View, Oceanfront

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed, Ocean View, Oceanfront

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 73 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Ocean View, Oceanfront

Premium Room, 2 Queen Beds, Ocean View, Oceanfront

Premium Room, 2 Queen Beds, Ocean View, Oceanfront

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 73 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access, Lagoon View

Room, 1 King Bed, Pool Access, Lagoon View

Room, 1 King Bed, Pool Access, Lagoon View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 73 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool Access, Lagoon View

Room, 2 Queen Beds, Pool Access, Lagoon View

Room, 2 Queen Beds, Pool Access, Lagoon View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 73 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 73 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 73 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Island)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Queen Beds, Balcony (Island)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 73 sq m
  • Harbour view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Balcony

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 73 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Garden View

Room, 2 Queen Beds, Balcony, Garden View

Room, 2 Queen Beds, Balcony, Garden View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 73 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Island)

Room, 1 King Bed, Balcony (Island)

Room, 1 King Bed, Balcony (Island)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 73 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Similar properties

Coral Bay Deluxe Villa | Terrace/patio

Mandarin Oriental, Sanya

Pool
Spa
Airport transfer
Pet-friendly
9.2 out of 10, Wonderful, (87)
The price is NZ$509
includes taxes & fees
8 Jan - 9 January 2025
Mandarin Oriental, Sanya
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Yalong Bay National Resort District, Yalong Bay, Sanya, Hainan, 572016

What's nearby

  • Yalong Bay Tropical Paradise Forest Park - 7 min drive
  • Yalong Bay - 9 min drive
  • Sun Bay - 18 min drive
  • Dadong Sea - 29 min drive
  • Dadonghai Beach - 29 min drive

Getting around

  • Sanya (SYX-Phoenix Intl.) - 44 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Ritz-Carlton Sanya Yalong Bay - ‬11 min drive
  • ‪林姐香味海鲜 - ‬6 min drive
  • ‪Sofia - ‬4 min drive
  • ‪三亚亚龙湾瑞吉度假酒店 - ‬9 min drive
  • ‪Fresh8 - ‬5 min drive

About this property

The St. Regis Sanya Yalong Bay Resort

At The St. Regis Sanya Yalong Bay Resort, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus windsurfing is nearby. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and aromatherapy. Social, one of 4 restaurants, offers a beachfront location and serves breakfast, lunch and dinner. Other highlights at this luxurious resort include 2 poolside bars, a marina and a free kid's club.

Languages

Chinese (Mandarin), English, Russian

At a glance

Hotel size

  • 396 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11 AM
  • 4 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Bike rentals nearby
  • Mountain climbing nearby
  • Windsurfing nearby

Working away

  • Business centre
  • 12 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Television in common areas
  • Piano
  • 24-hour fitness centre
  • Adjacent to a golf course
  • 2 outdoor pools
  • Full-service spa
  • Marina
  • Outdoor tennis court
  • Sauna
  • Water slide
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Lockers available
  • Banquet hall
  • Reception hall
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Grab bar near toilet
  • Grab bar in bath
  • Lever door handles

Room amenities

Be entertained

  • MP3 docking station
  • DVD player
  • 46-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, IRIDIUM. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open selected days.

Dining

Social – This beachfront fine-dining restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Ming Xuan – This diner serves lunch and dinner. A children's menu is available.
Driftwood – This beach restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 234 for adults and CNY 117 for children
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CNY 525.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

St. Regis Sanya Yalong Bay
St. Regis Sanya Yalong Bay Resort
The St. Regis Sanya Yalong Bay Hotel Sanya
The St. Regis Sanya Yalong Bay Resort Hainan
The St. Regis Sanya Yalong Bay Hotel
St. Regis Yalong Bay Resort
St. Regis Yalong Bay
The St Regis Sanya Yalong Bay
The St. Regis Sanya Yalong Bay Resort Sanya
The St. Regis Sanya Yalong Bay Resort Resort
The St. Regis Sanya Yalong Bay Resort Resort Sanya

Frequently asked questions

Does The St. Regis Sanya Yalong Bay Resort offer free cancellation for a full refund?
Yes, The St. Regis Sanya Yalong Bay Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The St. Regis Sanya Yalong Bay Resort?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at The St. Regis Sanya Yalong Bay Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The St. Regis Sanya Yalong Bay Resort?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by The St. Regis Sanya Yalong Bay Resort?
Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one-way.
What are the check-in and check-out times at The St. Regis Sanya Yalong Bay Resort?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at The St. Regis Sanya Yalong Bay Resort and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. The St. Regis Sanya Yalong Bay Resort also has 2 poolside bars, 2 bars and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near The St. Regis Sanya Yalong Bay Resort?
Yes, there are 4 on-site restaurants, featuring al fresco dining, seafood and garden views.
Does The St. Regis Sanya Yalong Bay Resort have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does The St. Regis Sanya Yalong Bay Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The St. Regis Sanya Yalong Bay Resort like?
The St. Regis Sanya Yalong Bay Resort is located on the Strip in Jiyang District. Popular attractions include Yalong Bay Tropical Paradise Forest Park, which is 7 minutes away by car.

The St. Regis Sanya Yalong Bay Resort Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

They really pay attention to details
tony, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The service was excellent and the team were incredibly helpful and always followed up. Gardens and landscaping amazing and heated pool area a real bonus. Beach area needed to be cleaned as plastic bottles, garbage and construction waste dotted along the front of the hotel beach area.
iain jeremy, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Was OK. Service, at a 5-start level, was lacking. Only one staff - Cedric - went out of his way to be of service. Not sure I’d spend the money again.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice stay; great spa. Blah food
The hotel was lovely. The room was spacious with comfortable beds and was in great shape. The pools were nice and surprisingly uncrowded for the size of the resort and the number of guests we saw. The family/shaded pool does need a little TLC (missing tiles, some overgrown areas), but it did not take away from an overall pleasing poolside experience. The staff were courteous and prompt to help, but not all spoke English. With phone translation and basic Chinese it all worked well. The spa was incredible and we went twice during our four night stay. The least impressive aspect of the stay was the food. Overall it was quite overpriced for the quality received. I know that hotels have high food prices and I expected it, but then I also expect commensurate quality. This did not really happen and we ordered takeout once we knew we could do that instead. The beachside buffet and the breakfast were the exception to this; both were lovely. Overall we had a great time and would stay again.
Kathryn, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Sid Ahmed Islam, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very enjoyable
Bruce Allen, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The whole room area is excellent and balcony view is very enjoy
Nan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

a nice trip
Very nice hotel and fantastic experience.Thanks very much
2-night family trip
Verified Hotels.com guest review

6/10 Good

Rikard, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good place to stay
Very nice hotel,and very good service.
Peiyu, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Down by the Bay
Spent three nights here to take in Yalong Bay. Resort is quite well appointed and it turns out we had some luck as the central pool was just reopened from a refurbishment as we arrived. The pool in question didn’t feel overcrowded even if the attached bar was treated as something of an afterthought. Breakfast was good if a little hectic at peak hours. Did western food at the Driftwood restaurant for a couple nights, and found it quite well executed comparatively. Went with the Oceanview balcony room which turned out to be a better option than the ground poolside one we had considered. Overall quite a nice little getaway!
Gianni, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Endre, 7-night trip
Verified Hotels.com guest review

8/10 Very good

But a bit noisy during at night . So can’t sleep well during my stay. A bit disappointed.
Miu ling, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing pool facing the sea! The room is very spacious and clean.
5-night family trip
Verified Expedia guest review

4/10 Fair

Front desk staff was very badly. Pushing upgrade room and did not care customer time.
3-night trip
Verified Wotif guest review

10/10 Exceptional

3-night trip
Verified Travelocity guest review

10/10 Exceptional

My husband and I had an amazing experience during our 3 day vacation. The service was outstanding and we enjoyed our time at both the beach and pool areas. The food was overpriced but tasted good.
Hannah, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely short stay
We had early check in and late check out. All the staff were helpful and our 4 day stay was thoroughly enjoyable and flew by
Jill, 3-night trip
Verified Expedia guest review

8/10 Very good

Pleasant stay in St Regis - Sanya
There were several hotels to choose from and we decided on The St Regis because of the butler service. Hotel in general can be updated but the overall service by the staff was excellent. Notable mention was our butler, Cecilia Ma, who was quite attentive and responsive. Her English was quite good as well as my Mandarin was sub par and we communicated in English which was super helpful. Another staff worth mentioning was Joel Zhou from Concierge who was quite helpful as well.
Kim, 4-night trip
Verified Expedia guest review

10/10 Exceptional

A place for relax!
I have stayed in St.regis for four days three nights with my friends. Staying in this hotel you can definitely not going to anywhere but enjoying the nice beach and swimming pool in st.regis !! Rooms are nice ,facilities are good and people are friendly ! You can definitely just chill with friends in your own room balcony for the whole afternoon ! What’s more, warm welcome from front desk manager Fiona:) She has given us different suggestions where to eat and go ,a warm-hearted person! Lisa from house keeping is also a very helpful girl! We had some problems in bathing room for the second day, and she helped us to solved it immediately, thank you so much! Lastly, we appreciated for the Butler Service, Dana is a smart and helpful girl which helping us every small details within our stays. Even helping us out of her working hours, we thank you from the bottom of our heart! We wish to see you in Hong Kong next time ! We will be back for our next Sanya trip in future !!
Janet, 3-night trip
Verified Expedia guest review

8/10 Very good

Classy, spacious and clean rooms, proximity to the
Classy, spacious and clean rooms, proximity to the beach. However, the “butler” service is non existent. Staff is very friendly especially those greeting us every time we get off the taxi. But otherwise, those helping us with checking in at the counter do not read English very well. They needed me to explain to them my reservation. Also, the promised two queen beds turned out to be only two double beds which is very disappointing.
Tess, 3-night trip
Verified Expedia guest review

8/10 Very good

Right on the beach
Nice hotel but food and drinks extremely expensive
Stephen, 5-night trip
Verified Expedia guest review

8/10 Very good

The staff was wonderful, enjoyed my stay. Stayed in a Villa, I highly recommend it
3-night trip
Verified Expedia guest review

4/10 Fair

Nice hotel but inconvenience
Check in service was bad as we were left unattended even though we were the only 2 rooms checking in around 9pm plus. Difficult to have food as all restaurant in the resort close by 10pm & last order at 9.30pm. The only choice is room service as there is no nearby restaurant. We book a car & driver from the hotel to go for a local seaside village for seafood. The journey to the place was supposed for half hour but the driver was lost & we travel for 2 hours into outskirts village & he can't seems to be able to find back the route to highway to go back hotel. At the end we spend 3 hours inside the car without having any meals or dinner from 6.30-9.30pm. A very disappointing experience. Overall the service staff service is average only as you can tell they are inexperience & not well trained. The buffet breakfast food is too local instead of the international buffet spread & the restaurant is so noisy & pack with the locals like a market. The buffet spread of food never change for the 4 days we were there. A real dissapointment as this is my first st regis experience which I m so looking forward.
Verified Expedia guest review