Knoxville Convention Center - 6 min drive - 9.2 km
Neyland Stadium - 8 min drive - 9.3 km
Thompson–Boling Arena - 8 min drive - 9.6 km
Getting around
Alcoa - Knoxville Airport (TYS) - 21 min drive
Restaurants
McDonald's - 19 min walk
P.F. Chang's China Bistro - 11 min walk
Cookout - 16 min walk
Waffle House - 3 min walk
Twin Peaks Knoxville - 11 min walk
About this property
Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel
When you stay at Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel, you'll be within a 10-minute drive of University of Tennessee and Neyland Stadium. You can get a workout in at the 24-hour fitness centre, or take a dip in the indoor pool. Fellow travellers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
90 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 21
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning
Travelling with children
Local/corner shop
Working away
24-hour business centre
Meeting room
Conference space (1064 square feet)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Multilingual staff
Facilities
Safe-deposit box at front desk
24-hour fitness centre
An indoor pool
Accessibility
Wheelchair-accessible
Braille/raised signage
Lift
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Visual alarms in hallways
Closed-captioned TV
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
42-inch flat-screen TV
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Free local calls
Food and drink
Fridge
Microwave
More
Daily housekeeping
Connecting/adjoining rooms available
Fees & policies
Children & extra beds
Rollaway beds are available for USD 10.0 per night
Pool, spa, & gym (if applicable)
Pool access available from 9:00 AM to 10:00 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Also known as
Holiday Inn Express Hotel Papermill Hotel
Holiday Inn Express Hotel Papermill Hotel Knoxville West
Holiday Inn Express Hotel Papermill
Holiday Inn Express Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill
Frequently asked questions
Does Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel?
Yes, there's an indoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
Are pets allowed at Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11 AM.
What is there to do at Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel and nearby?
Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel has an indoor pool and a 24-hour fitness centre.
Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.4/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
4 January 2025
Jessica
Jessica, 1-night family trip
Verified Hotels.com guest review
6/10 Good
14 November 2024
Ju
Ju, 1-night trip
Verified Hotels.com guest review
8/10 Very good
20 October 2024
Mark
Mark, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 October 2024
Kara
Kara, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 October 2024
Malinda
Malinda, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 September 2024
Danielle
Danielle, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
23 September 2024
Hotel was very nice. Comfy beds, very helpful staff. Breakfast was decent. There was not a ton to do in the area but not terribly far from stuff to do. I was not a fan of the price gouging that happened during the weekend I was there for a concert.
Erin
Erin, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
23 September 2024
We had a great experience. The beds were so comfy and the room was very clean. Bathroom was roomy and nice shower. The complimentary breakfast was a nice perk!
Melissa
Melissa, 1-night trip with friends
Verified Hotels.com guest review
6/10 Good
22 September 2024
Check in was quick and easy. The fire escape door to the back parking was locked and we couldn’t get out from the inside. The room smelled the carpet was full of mildew.
Maria
Maria, 1-night romance trip
Verified Expedia guest review
8/10 Very good
17 September 2024
VIcki
VIcki, 1-night trip
Verified Hotels.com guest review
8/10 Very good
17 September 2024
Anthony David
Anthony David, 4-night trip
Verified Expedia guest review
10/10 Exceptional
16 September 2024
Right across the street from Nissan Stadium and walking distance to Broadway.
Joshua
Joshua, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
16 September 2024
JAMIE
JAMIE, 2-night trip
Verified Expedia guest review
10/10 Exceptional
15 September 2024
NA
Acacia
Acacia, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
15 September 2024
Great location, quick drive to UT. Clean and good breakfast options. Only complaint: no luggage rack or bench to put a suitcase.
Carrie
Carrie, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
15 September 2024
the hotel staff was extremely friendly and helpful. the room was clean and very comfortable
Verified traveller
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 September 2024
Such friendly and helpful staff. Great breakfast included and if you are a member you get water and Rice Krispie treats at check in. Bring earplugs in case your room is on the highway side - those Jake Brakes are loud! Short walk to Waffle House for delicious breakfast alternative.
Patricia
Patricia, 2-night family trip
Verified Expedia guest review
8/10 Very good
2 September 2024
Clean, convenient to mall and dining, pleasant staff but bathroom fan did not work and could hear road traffic at night
James
James, 1-night trip
Verified Expedia guest review
10/10 Exceptional
21 August 2024
Great place!
Ginnie
Ginnie, 1-night trip
Verified Expedia guest review
6/10 Good
19 August 2024
My original room had been smoked in, smell awfully of room spray and stale smoke - the front desk was apologetic and quickly moved us to another room. Their service was great. The room itself is a little tired - comfy bed but the auxiliary furniture is beat up and the sofa in the room was horrible. Additionally the windows need to be replaced - my room faced the road and was very noisy. I was sure the window was open and went to close it but it was closed an latched but just in need of a new seal. Breakfast was good. Staff was lovely.
Joey
Joey, 3-night trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
This is the best Hotel ever. The room is so clean have not issue at all. The staff are very friendly and respectful. I’m very picking about the hotel room but have no problem at all. Hoilday INN papermill rd. Is the Champion. Keep up the great team. God bless you all.
Antwone
Antwone, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
13 August 2024
Very helpful, was an Excellent option while waiting on apartment to be ready.
Montana
Montana, 1-night trip
Verified Expedia guest review
6/10 Good
1 August 2024
Lemon room
The bed was not sturdy. The coffee pot had black stuff where you put your water. With the air set on 69 it was still hot and sticky muggy feeling.
faith
faith, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
31 July 2024
Excellent stay. Clean and perfect after a day in the road.
Benjamin
Benjamin, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
29 July 2024
We needed a last minute place to sleep on our way to our vacation destination. This was a perfect place. Clean, comfortable, good breakfast, and close to the highway.