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The Ritz-Carlton, Almaty

5.0 star property
Luxury hotel with full-service spa, connected to the convention centre, near Almaty Central Stadium

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Ritz-Carlton, Almaty

View from property
LED TV, DVD player, iPod dock, pay films
View from property
Reception
Point of interest

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Ski facilities
  • Non-smoking
  • Bar
  • Pet-friendly
  • Connecting rooms available
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Ski storage
  • Ski passes
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • 24-hour room service
For families
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Premium TV channels
The price is NZ$918
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View | Living room

Junior Suite, 1 King Bed, Non Smoking, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Mountain View

Mountain view

Deluxe Room, 1 King Bed, Non Smoking, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Mountain View

Executive Suite, 1 Bedroom, Non Smoking, Mountain View | Living room

Executive Suite, 1 Bedroom, Non Smoking, Mountain View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 80 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Mountain View

Mountain view

Club Room, 1 King Bed, Non Smoking, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking

Grand Suite, 1 Bedroom, Non Smoking | Living room

Grand Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
  • 115 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Panoramic Room, 1 King Bed, Non Smoking (Corner)

Panoramic Room, 1 King Bed, Non Smoking (Corner)

Panoramic Room, 1 King Bed, Non Smoking (Corner)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking, Mountain View

Mountain view

Deluxe Room, 1 Double Bed, Non Smoking, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Mountain View

Mountain view

Club Room, 2 Double Beds, Non Smoking, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Elite Room, 2 Double Beds, Non Smoking, Corner

Frette Italian sheets, premium bedding, minibar, in-room safe

Elite Room, 2 Double Beds, Non Smoking, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

InterContinental Almaty, an IHG Hotel

Pool
Spa
Airport transfer
Free parking
8.8 out of 10, Excellent, (93)
The price is NZ$587
includes taxes & fees
9 Feb - 10 Feb
InterContinental Almaty, an IHG Hotel
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About the area

Map
Esentai Tower, 77/7 Al Farabi Avenue, Almaty, 050040

What's nearby

  • National Museum of Kazakhstan - 5 min drive
  • Almaty Central Stadium - 6 min drive
  • Almaty Opera House - 7 min drive
  • Zenkov Cathedral - 8 min drive
  • Almaty Tower - 10 min drive

Getting around

  • Almaty (ALA-Almaty Intl.) - 32 min drive
  • Almaty Station - 21 min drive
  • Train station pickup (surcharge)

Restaurants

  • ‪Peking Duck - ‬15 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Sky Lobby Bar & Lounge - ‬5 min walk
  • ‪Fellini Grill Pasta Bar - ‬4 min walk
  • ‪Мамамия - ‬4 min walk

About this property

The Ritz-Carlton, Almaty

The Ritz-Carlton, Almaty is a great choice for a stay in Almaty. You can visit the spa to be pampered with deep-tissue massages, body wraps or hydrotherapy, and Seven, one of 2 restaurants, serves Mediterranean cuisine and is open for dinner. An indoor pool, a bar/lounge and a 24-hour fitness centre are other highlights at this luxurious hotel.

Languages

Arabic, Chinese (Mandarin), English, French, German, Hindi, Korean, Portuguese, Russian, Spanish, Turkish, Ukranian

At a glance

DONE

Hotel size

    • 145 rooms
    • Arranged over 38 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 11:30 PM
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Pets

    • Pets allowed (up to 10 kg per pet)*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site valet parking (KZT 2000 per stay)
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Free off-site parking nearby
DONE

Transfers

    • Train station pickup available 24 hours a day*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu

What to do

  • Ski passes
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Ski area nearby
  • Scooter/moped hire nearby
  • Snowboarding nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (10330 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Ski storage
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Library
  • 24-hour fitness centre
  • An indoor pool
  • Art gallery on-site
  • Designer shops on-site
  • Shopping centre on-site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 105
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 85
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • LED television
  • Premium digital channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area
  • Heated floors

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Mobile key entry
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Seven – This fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Vista – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Sky Bar and Lounge – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open 24 hours. Open daily.
Chocolate Shop – This coffee shop only serves light fare. Open daily.
Terrace 77 – On-site diner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately KZT 19500 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for KZT 10000.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of KZT 45000 per pet, per night

Parking

  • Valet parking costs KZT 2000 per stay

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a security system on-site.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Almaty Ritz-carlton
Ritz-carlton Almaty
Ritz-carlton Hotel Almaty
Ritz-Carlton Almaty Hotel
The Ritz carlton Almaty
The Ritz-Carlton, Almaty Hotel
The Ritz-Carlton, Almaty Almaty
The Ritz-Carlton, Almaty Hotel Almaty

Frequently asked questions

Does The Ritz-Carlton, Almaty offer free cancellation for a full refund?
Yes, The Ritz-Carlton, Almaty does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Ritz-Carlton, Almaty?
Yes, there's an indoor pool.
Are pets allowed at The Ritz-Carlton, Almaty?
Yes, pets are welcome, with a maximum weight of 10 kg per pet. There's a charge of KZT 45000 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at The Ritz-Carlton, Almaty?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at The Ritz-Carlton, Almaty?
Check-in start time: 3 PM; check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at The Ritz-Carlton, Almaty?
No, this hotel doesn't have a casino, but Casino Zodiak (7-min drive) is nearby.
What is there to do at The Ritz-Carlton, Almaty and nearby?
During the winter, enjoy nearby recreation such as snowboarding and skiing, and return when the snow melts for cycling and hiking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. The Ritz-Carlton, Almaty also has a 24-hour fitness centre and a sauna, as well as a garden.
Are there restaurants at or near The Ritz-Carlton, Almaty?
Yes, there are 2 on-site restaurants, featuring Mediterranean cuisine.
What's the area around The Ritz-Carlton, Almaty like?
The Ritz-Carlton, Almaty puts you in Bostandyk District, in the heart of Almaty. Popular attractions include Shymbulak Ski Resort, which is 16 minutes away by car.

The Ritz-Carlton, Almaty Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Dominique, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kairat, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Viktoriya, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Very nice hotel with excellent staff! The rooms are nice but starting to show their age. Breakfast buffet is great but the restaurants could be better ( for the $ ).
Mark, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Quiet
Yevgeniy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Andrew, 2-night trip
Verified Expedia guest review

10/10 Exceptional

If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a high standard of service from every member of staff in all departments of this hotel. Bravissimo!
Kevin, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Simply the best option there.
Maxim, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel, with incredible view
A very comfortable stay I had, the view and amenities in the hotel were great. Stuff was just incredible. Price was a bit higher.
Saied Sokhail, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Dongki, 1-night trip
Verified Hotels.com guest review

8/10 Very good

4-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel. Most rooms are with an incredible view. Breakfast was varied.
Nurbek, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

6/10 Good

inconvenient location away from the city, chose as looked close"er" to Shymbulak but not much difference at the end of the day. Concierge gave us wrong information on several occasions, room cleaning needed reminding.
Hyung Geun, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely place!
The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

john, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was an excellent experience. From the services to the food and the views.
Jeremy, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

6/10 Good

We were definitely disappointed about this property. There is NO 5 stars hotel, especially The Ritz-Carlton!
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

First visit!
Amazing!! Will be back!
Healy, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel. Awesome location and service.
Felix, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Comfort, view, location and staff!! Cannot fault anything - absolutely loved our time at the Ritz!
3-night romance trip
Verified Ebookers guest review

8/10 Very good

1-night trip
Verified Expedia guest review