I really had a great time staying at this hotel. First, the hotel locates at the center of activities in Shymkent! Within five minute walk, you can get to best shopping mall, restaurants that serve great and authentic food, and the park. Hotel is very swanky and impressive with its classical interiors. Staffs are very efficient and friendly. They're ready to help you at any moment with such genuine hospitality and caring, be that a bellboy or the Director of Guest Relations, Mr Yuldashev . Another staff, Arman, who accompanied us throughout our daily excursions to nearby historic towns and monuments had done such an excellent job not only as an interpreter, but like a true friend taking care of out of town guests! Rooms are elegant, glamorous and super clean, to say the least. Breakfast was good with many choices of foods to choose from.