2/10 Poor
19 January 2025
Totally unacceptable
Will never stay here again. When I arrived the power was out , Rather than trying to find me a room at a related hotel nearby, took over an hour to finally figure our how to get in the room. Could not give me my own key to the room so could not leave. No Power. No Heat(Pitt was in single digits). No hot water. Gave me a blanket and said I had to use my cell phone for light. Temp in room got down to 55. Everytime I tried to speak to a manager about my stay I was told they were not available. Once the power came on, saw that the lack of cleanliness was unacceptable. Nail clippings on the floor. Hair in the bedding. Hair in the tub and mold in the tub. Towels were neatly folded but were dirty/stained.
Verified traveller
4-night trip
Verified Hotels.com guest review