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Serena Village

3.0 star property
Family-friendly Punta Cana hotel with private beach, connected to a shopping centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Village

View from property
Exterior
Exterior
10 outdoor pools, open 9:00 AM to 8:00 PM, free pool cabanas
Premium Apartment, 2 Bedrooms, Kitchen, Garden View | Living area

Reviews

5.2 out of 10

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Pet-friendly
  • Laundry facilities
  • Pool
Main amenities
  • Housekeeping once per stay
  • Private beach
  • 10 outdoor pools
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sunloungers
  • Children's pool
  • Beach bar
  • 4 meeting rooms
  • Airport drop-off service
  • Area shuttle
  • Beach shuttle
For families
  • Children's pool
  • Playground on-site
  • Kitchen
  • Connecting/adjoining rooms available
  • Separate dining area
  • Living room
The price is NZ$203
includes taxes & fees
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Basic Apartment, 1 Bedroom, Kitchen, Pool View

Basic Apartment, 1 Bedroom, Kitchen, Pool View

Basic Apartment, 1 Bedroom, Kitchen, Pool View

Highlights

Balcony
Separate dining area
Private pool
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Smart TV
  • 74 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms, Kitchen, Garden View

Premium Apartment, 2 Bedrooms, Kitchen, Garden View

Premium Apartment, 2 Bedrooms, Kitchen, Garden View

Highlights

Balcony
Separate dining area
Private pool
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Smart TV
  • 78 sq m
  • Sleeps 7
  • 1 Queen Bed, 2 Single Beds, 1 Double Sofa Bed and 1 Single Futon

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Kitchen
  • 85 sq m
  • Sleeps 8
  • 1 Queen Bed, 2 Single Beds, 2 Large Single Futons and 1 Double Sofa Bed

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The price is NZ$210
includes taxes & fees
5 Dec - 6 Dec
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About the area

Map
Carretera 106, Punta Cana, La Altagracia, 23000

What's nearby

  • Downtown Punta Cana - 7 min drive - 5.3 km
  • Cabeza de Toro Beach - 14 min drive - 13.0 km
  • Dolphin Island - 15 min drive - 10.0 km
  • Bavaro Beach - 24 min drive - 10.6 km
  • Punta Cana Beach - 26 min drive - 18.2 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 16 min drive
  • Airport drop-off service
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪Cash & Carry - ‬18 min walk
  • ‪Panoche - ‬5 min drive
  • ‪Domino's Pizza - ‬7 min drive
  • ‪Mixology Bar Lab - ‬7 min drive
  • ‪Chepe's Grill - ‬20 min walk

About this property

Serena Village

At Serena Village, you'll be within a 15-minute drive of Downtown Punta Cana and Cocotal Golf and Country Club. After splashing around at the 10 outdoor pools, you can unwind with a drink at the beach bar. An outdoor tennis court and a children's pool are offered, and in-room conveniences include washers/dryers and fridges.

Languages

English, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 16 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 7:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • There is no front desk at this property
  • Guests will receive an email 24 hours before arrival with check-in instructions; your host will greet you
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets stay for free (dogs and cats only, 1 total, up to 9 kg per pet)
  • Service animals welcome
  • Pets must be supervised

Internet

  • WiFi and wired internet access in rooms*

Parking

  • Free secured, uncovered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited (max. 1 space per unit)

Transfers

  • Airport drop-off from 3 PM to 7 PM*

Off-site

  • Area shuttle within 10 kilometres*
  • Beach shuttle*
  • Shopping centre shuttle*
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Beach bar
  • Barbecue grills
  • Private picnics

Travelling with children

  • Children's pool
  • Playground
  • Trampoline
  • Local/corner shop

What to do

  • Beach shuttle (surcharge)
  • Tennis
  • Basketball
  • Volleyball
  • Evening entertainment
  • Private beach nearby
  • Access to nearby health club
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Safari nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • 4 meeting rooms

Services

  • Tour/ticket assistance
  • Free food/drink shopping service
  • Wedding services
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Free pool cabanas
  • Beach sunloungers
  • Beach umbrellas
  • Pool loungers

Facilities

  • 32 buildings/towers
  • Built in 2014
  • Garden
  • Picnic area
  • Terrace
  • 10 outdoor pools
  • Outdoor tennis court
  • Banquet hall
  • Reception hall
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 91
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Accessible airport shuttle
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Washer and dryer

Sleep well

  • Tempur-Pedic mattress
  • Bed sheets provided

What to enjoy

  • Private pool
  • Balcony
  • Separate dining area
  • Separate living room

Freshen up

  • Outdoor shower
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • WiFi and wired internet for a surcharge
  • Electrical adapters/chargers

Food and drink

  • Full-sized fridge/freezer
  • Freezer
  • Kitchen
  • Oven
  • Cookware, dishes and utensils

More

  • Housekeeping (once per stay)
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per stay
  • A damage deposit of USD 100 will be collected before check-in
  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation

Optional extras

  • WiFi is available in guest rooms for USD 10 per day (rates may vary)
  • Wired internet access is available in guestrooms for USD 10 per day (rates may vary)
  • Airport shuttle service is offered for an extra charge of USD 25 per room
  • Local area shuttle service to the beach, casino, shopping centre and theme park is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 50 (subject to availability)
  • Late check-in between 7:00 PM and 10:00 PM can be arranged for an extra charge of USD 50
  • Late checkout can be arranged for an extra charge of USD 50 (subject to availability)
  • Electricity is available for an extra charge of USD 10 per day

Children & extra beds

  • Airport shuttle service for children up to age 17 costs USD 25

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Parties and events are allowed on site.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property charges consumption-based electricity fees.

Also known as

Serena Village Apartment Punta Cana
Serena Village Apartment
Serena Village Punta Cana
Serena Village Hotel
Serena Village Punta Cana
Serena Village Hotel Punta Cana

Frequently asked questions

Is there a pool at Serena Village?
Yes, there are 10 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 8:00 PM.
Are pets allowed at Serena Village?
Yes, cats and dogs stay for free, with a limit of 1 total and maximum weight of 9 kg per pet.
Is parking offered on site at Serena Village?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Serena Village?
Yes, a shuttle from the hotel to the airport is available from 3 PM to 7 PM on request. The charge is USD 25 per room.
What are the check-in and check-out times at Serena Village?
Check-in start time: 3:00 PM; check-in end time: 7:00 PM. There's a charge of USD 50 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of USD 50 (subject to availability). Express check-out is available.
Is there an on-site casino at Serena Village?
No, this hotel doesn't have a casino, but Casino Avalon Princess (15-min drive) is nearby.
What is there to do at Serena Village and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes basketball and volleyball. Enjoy a swim in one of the 10 outdoor swimming pools or use the hotel's other amenities, which include private pools and a picnic area. Serena Village also has a garden and access to a nearby health club.
Does Serena Village have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes cookware and a fridge.
Does Serena Village have any outdoor private spaces?
Yes, every room features a private pool and a balcony.
What's the area around Serena Village like?
Serena Village is located on the boardwalk in Verón. Popular attractions include Bavaro Beach, which is 24 minutes away by car.

Serena Village Reviews

Reviews

5.2

6.2/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Fair

The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
2-night romance trip
Verified Expedia guest review

2/10 Poor

They wanted to charge for internet and electricity. Do not stay here.
10-night romance trip
Verified Orbitz guest review

2/10 Poor

My worst stay
First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
1-night family trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
2-night family trip
Verified Orbitz guest review

6/10 Good

Not value for my money
Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night
2-night family trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

2/10 Poor

Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life!
JJ, 1-night romance trip
Verified Travelocity guest review

6/10 Good

You get what you pay for . . .
The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details.
1-night trip with friends
Verified Hotels.com guest review

6/10 Good

The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am. The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night. Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two.
Geraldine, 1-night trip
Verified Expedia guest review

4/10 Fair

4-night trip
Verified Expedia guest review

6/10 Good

Serena village
Many hidden fees that not explained to you by the website
1-night trip
Verified Expedia guest review

2/10 Poor

STAY AWAY - Not Hotel - Completely Unprofessional
This is not a hotel. It’s someone’s apartment. After traveling 3hrs cross country my cellphone died and we called dozens of times from my girlfriends over the period of 2hrs. The property never answered the phone to provide directions. Not a single taxi or local knew the location. We eventually arrived late 20min 720pm and were greeted to the apartment. The apartment was nice. Our host then proceeded to ask for almost $200 USD. We were told there is a late fee of $50 but they wouldn’t explain why they didn’t take our calls asking for directions. We left the property as we didn’t have USD cash and the next day they charged my credit card almost the full $200 through a PayPal service of some sort. Completely unprofessional property. NOT A HOTEL.
Paul, 1-night trip
Verified Expedia guest review

6/10 Good

It was OK.
The place looks just like the photos, that's good. The have some nice pool's nearby. But the beds where uncomfortable, it didn't have soap, it didn't have enough towels for the guest, it doesn't have fan or air conditioning in the livingroom and it's hot, and there we had to do a lot of cash payments we didn't knew of before we reserved online.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Is not cheaper than a hotel
Not what you see in the pictures no TV, no wifi, no towells, the shower didn’t worked, the apartment remain closed so when you got in is a smell of humidy so if you have alllergies don’t recommend it, the parking lot is very dark, far from restaurants. But the best of all I make my reservation here and the cost was $50 but when I got to the place they the cost is $60 per night and I have to pay in cash as well as a $100 deposit and at the moment I didn’t have cash so I went to an ATM and got the money, when I got back they told me there is an extra $10 per power usage, so when you add up all of this I recommend go to a hotel and spend $20 dollars more.
Miguel, 1-night trip
Verified Expedia guest review

4/10 Fair

Disappointed
When you investigate and read about this apartment you feel that you have encountered a wonderful opportunity. This is WRONG! First, they don't specify 30% of extra charges and more than 70% of the reality of confort or location. Let's start with this... they do not provide electricity, you have to pay extra for it. I don't know were they got the pictures shown, but can assure you they are not close to reality. Then, cleanliness is terrible and not confortable at all. After you reserve is that they send you the details of all the extras and further rules. And if you do not agree you lose your money because the cancellation rule is if you cancel they charge you anyway. I would never recommend this and will never return. You don't receive the value for your money.
Pamela, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nadia, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Victoria, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Nichole, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bien
CARLOS, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

El anuncio es una estafa no está en la playa. Todavía me deben el dinero que deje en depósito para la reserva y hace más de 10 días q me lo debían haber resuelto. No anunciar este lugar como punta cana, es falso, no hay playa , están de obras todo el complejo desde las seis de la mañana no se podía dormir. Nos fuimos el primer día, es deprimente
M Carmen, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Muy privado, atentos y cordiales.
Muy tranquilo, super cómodo, bonito. Y agradable, muy atento los administradores del complejo.
Luis Alberto, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

La peor opción lugar con cucarachas
Dejo este comentario porque no quiero que nadie viva la horrible experiencia que viví en mis vacaciones en este lugar. Seré directa no reserven aquí al precio que le da la app de Hotels no es el precio final. De $270 que decia terminamos pagando $600. Deben de añadirle $30 más por noche. La luz es aparte, estimen adicional $5.00 por dia de estancia. Adicional que los apartamentos no estan limpios, las camas incómodas y hay una invación de cucarachas. Tuvimos que comprar detergentes para limpiar todo. Fui con mi familia y le llamamos al apartamento "la casa de papel" Se nos desprendió de la pared un gavetero y a un gabinete se le cayo una puerta de la nada. Mi esposo tuvo que arreglar ambas cosas. Ya saben la perfecta excusa para retener el depósito que te cobran al reservar. Que de hecho nunca lo devolvieron. Les aseguro si se hospedan se van arrepentir una y mil veces. El administrador de este lugar pésimo y poco profesional. Suerte!
Aileen, 9-night family trip
Verified Hotels.com guest review

2/10 Poor

Hola todavía no nos devolvieron el depósito y no hay internet no agua y poca iluminación el complejo
7-night trip
Verified Expedia guest review

10/10 Exceptional

Condominio de Apartamentos próximo a Punta Cana
La estancia estuvo mejor de lo esperado. El apartamento estaba limpio, ordenado y con todo lo necesario para que nos sintieramos cómodos. A pesar de las diversas reglas y políticas, pero con la explicaciones del gerente, cierta flexibilidad de las mismas y un trato personalizado hicieron de nuestra estadía un lugar recomendable para alojarse.
José, 1-night family trip
Verified Hotels.com guest review