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Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly Cuenca hotel with restaurant, connected to the convention centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points By Sheraton Cuenca

Indoor pool
Exterior
View from room
Exterior
Lobby sitting area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Gym
  • Pet-friendly
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Free airport shuttle
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • 24-hour business centre
  • Business centre
  • Meeting rooms
  • Terrace
Feel at home
  • Free cots/infant beds
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
The price is NZ$172
includes taxes & fees
29 Dec - 30 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Rainfall showerhead
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

In-room safe, desk, blackout curtains, soundproofing

Classic Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 31 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 31 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Oro Verde Cuenca

Pool
Free breakfast
Airport transfer
Pet-friendly
9.4 out of 10, Exceptional, (457)
The price is NZ$143
includes taxes & fees
20 Dec - 21 Dec
Oro Verde Cuenca
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About the area

Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169

What's nearby

  • Mall del Rio - 1 min walk - 0.1 km
  • Alejandro Serrano Aguilar Stadium - 4 min drive - 2.4 km
  • Río Tomebamba & Calle Larga - 7 min drive - 4.2 km
  • Calderon Park - 8 min drive - 4.2 km
  • New Cathedral of Cuenca - 9 min drive - 4.6 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 19 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Luis Cordero (Hermano Miguel) Station - 18 min drive
  • Free airport shuttle

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪La Herradura - ‬5 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Picantería Reina del Cisne - ‬10 min walk

About this property

Four Points By Sheraton Cuenca

When visiting Cuenca, Four Points By Sheraton Cuenca is a great choice to consider. After a workout at the health club, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A free airport shuttle, a hot tub and a sauna are other highlights. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 120 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Express check-in available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 18 kg per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2017
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • Swimming pool
  • Hot tub
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Transfer shower

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations

Special features

Dining

On-site venue – This buffet restaurant specialises in Latin American cuisine and serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

Renovations and closures

The following facilities or services will be unavailable from October 22 2025 to October 25 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Children & extra beds

  • Rollaway beds are available for USD 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 30 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

Does Four Points By Sheraton Cuenca offer free cancellation for a full refund?
Yes, Four Points By Sheraton Cuenca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Four Points By Sheraton Cuenca?
Yes, there's a pool. Guests have pool access from 9:00 AM to 9:00 PM. The swimming pool will be unavailable from October 22 2025 to October 25 2025 (dates subject to change).
Are pets allowed at Four Points By Sheraton Cuenca?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 18 kg per pet. There's a charge of USD 30 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Four Points By Sheraton Cuenca?
Yes, there's free self parking.
Is an airport shuttle service offered by Four Points By Sheraton Cuenca?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Four Points By Sheraton Cuenca?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in is available.
What is there to do at Four Points By Sheraton Cuenca and nearby?
Four Points By Sheraton Cuenca has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Four Points By Sheraton Cuenca?
Yes, there's an on-site restaurant that offers Latin American cuisine.
What's the area around Four Points By Sheraton Cuenca like?
Four Points By Sheraton Cuenca is a short 1-minute walk from Mall del Rio and 17 minutes' walk from Mirador de Turi.

Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Cesar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Javier Serrano, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Just perfect
Love this hotel. people very friendly Super elegant. Food 10/10. Love it
RICHARD, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great staff and great car service
cornelio, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The experience in this hotel was amazing
Ivette, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Ok
Cristina, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The best
SERGIO, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel with good views of the city. Clean
Nidia, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Melinda, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful front desk and bar staff. They could not have been more pleasant or helpful.
John, 1-night family trip
Verified Expedia guest review

6/10 Good

I went the weekend of Good Friday. Not a good idea since there were too many kids. We didn’t even get to use the pool 🙄 but overall it’s a nice place.
Lourdes, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

jaime, 2-night trip
Verified Expedia guest review

8/10 Very good

Too Noisy.
Alejandro, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Pablo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas S Howerton, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Manuel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Rachel, 3-night romance trip
Verified Expedia guest review

6/10 Good

staff need to work on customer service
Pablo, 2-night trip
Verified Expedia guest review

6/10 Good

Terrible WiFi in the rooms. No hooks to hang towels in the bathroom.
Gil, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mari, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice !
John, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Veronica, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

María, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

RUBEN, 2-night trip
Verified Expedia guest review

10/10 Exceptional

A pesar de que no está en el centro turístico de Cuenca está en una ubiación conveniente si se moviliza en transporte propio. Tiene conexión directa al Mall del Río. Al otro lado de la carretera se encuentra el Mirador del Turi. Y está a 15 minutos del centro y otros lugares turísticos de Cuenca.
Cynthia, 2-night family trip
Verified Expedia guest review