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Hotel Turquesa

2.0 star property
Hotel convenient to Quinta Avenida, aimed at LGBTQ+ guests

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Turquesa

Property entrance
Point of interest
View from property
Hallway
Point of interest

Reviews

7.2 out of 10

Good

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Non-smoking
  • Air conditioning
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Free toiletries

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Double Standard

Double Standard

Double Standard

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Wardrobe
In-room safe
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, ROO, 77710

What's nearby

  • Quinta Avenida - 7 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.8 km
  • Playa del Carmen Main Beach - 10 min walk - 0.9 km
  • Mamitas Beach - 8 min drive - 2.2 km
  • Xcaret Eco Theme Park - 12 min drive - 9.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/19.9 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Casa Sofia - ‬8 min walk
  • ‪Lara & Luca - ‬9 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬3 min walk
  • ‪Aguas Frescas - ‬3 min walk
  • ‪Aereo Café Bar - ‬4 min walk

About this property

Hotel Turquesa

When you stay at Hotel Turquesa, you'll be in a great location, within a short 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. Also, Playa del Carmen Maritime Terminal and Playacar Golf Club are a short five-minute drive away.

Languages

English, Spanish

At a glance

Hotel size

  • 28 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • No on-site parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property
  • Caters to LGBTQ guests

Property amenities

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Terrace

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Policies

This property caters to LGBTQ+ guests.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Shaddai LHMG Playa del Carmen
Hotel Shaddai LHMG
Shaddai LHMG Playa del Carmen
Shaddai LHMG
Hotel Turquesa Hotel
Hotel Shaddai by LHMG
Hotel Turquesa Playa del Carmen
Hotel Turquesa Hotel Playa del Carmen

Frequently asked questions

Does Hotel Turquesa offer free cancellation for a full refund?
Yes, Hotel Turquesa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Turquesa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Turquesa?
Sorry, there's no on-site parking at Hotel Turquesa.
Is an airport shuttle service offered by Hotel Turquesa?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Turquesa?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is 11 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Turquesa?
No, this hotel doesn't have a casino, but Riviera Gran Casino (11-min walk) is nearby.
What is there to do at Hotel Turquesa and nearby?
Recommended spots to visit include Quinta Avenida (7-min walk) and Playa del Carmen Maritime Terminal (8-min walk), along with Playa del Carmen Main Beach (10-min walk) and Mamitas Beach (1.2 mi).
What's the area around Hotel Turquesa like?
Hotel Turquesa is in Playa del Carmen Centro, a short 10-minute walk from Playa del Carmen Main Beach and 7 minutes' walk from Quinta Avenida.

Hotel Turquesa Reviews

Reviews

7.2

Good

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Poor

Daniela, 2-night trip
Verified Expedia guest review

6/10 Good

I didnt like that there was only wifi in the lobby and not available in any of the rooms
robert, 2-night trip
Verified Expedia guest review

8/10 Very good

Jeffrey, 7-night trip
Verified Expedia guest review

4/10 Fair

They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good.
Mariia, 2-night trip
Verified Expedia guest review

2/10 Poor

Ugly hotel
Hortencia, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Karen, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Beware skimmer ? More tax ? Twice paying
All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

good value,clean bedrooms
Juan Antonio, 7-night family trip
Verified Expedia guest review

6/10 Good

It was okay for the price I guess
1-night trip
Verified Hotels.com guest review

6/10 Good

Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it.
Roel, 5-night trip
Verified Expedia guest review

4/10 Fair

This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on.
chris, 4-night trip
Verified Expedia guest review

6/10 Good

In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes.
Matevz, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Not worth the effort
The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there.
Lisa, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased.
Barbara, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Clean, fairly modern room
Barbara, 2-night trip
Verified Expedia guest review

8/10 Very good

El staff siempre amables .
Herbert E, 3-night family trip
Verified Expedia guest review

4/10 Fair

natalie, 4-night trip
Verified Expedia guest review

6/10 Good

El cuarto olía muy mal. La puerta de la regadera se atoraba y no se podía salir después de bañar
1-night trip
Verified Hotels.com guest review

8/10 Very good

La ubicación permite llegar a todo caminando, recomendado si no buscas lujos, sino un lugar para descansar cómodamente y sin el ruido de la 5ta Avenida y ahorrar dinero. Buena relación calidad precio, recomendado.
6-night romance trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Book it the staff is wonderful
I loved my stay here. I booked it last minute and I was super happy. It was clean and had everything I needed and it close to the beach.
Annisia, 2-night trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

2/10 Poor

Terrible
Terrible First the water was freezing not even cold Second they did not clean my room 2 days Third there was no WiFi in the room and no AC
Vicente, 4-night trip
Verified Hotels.com guest review

6/10 Good

CONVINIENT PLACE!
ECONOMICAL HOTEL IN GOOD LOCATION. THE WIFI NEEDS UPGRADING. A CHAIR AND DESK WOULD BE NICE. TO MAKE THE ROOMS MORE COMFORTABLE. OVERALL THE HOTEL IS GOOD.
3-night trip
Verified Hotels.com guest review