6/10 Good
3 November 2024
Felt being scammed
The room was very noisy and you could hear the noise from the bar until 3 am. People staying at the hotel banging on doors after the bar closed…impossible to get a good nights sleep.
We also received several emails asking for additional money for our stay. The first email said that there were additional charges for booking 3 rooms. When i asked the fitzsimons about it they asked me to message them off platform. They asked for hundreds of additional euros in charges. I asked them to provide information from hotels.com about these charges and they then indicated that the email was sent in error. The second email asked us to check in and indicated that we still owed on the rooms. When i emailed them and said that we were paid in full( i could provide the statements) the fitzsimons said it was sent in error. I felt that there is a scam for additional money from the Fitzsimons.
Karen
Karen, 3-night family trip
Verified Hotels.com guest review