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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
Escape into a serene world where wellness meets luxury with rejuvenating spa treatments by day and gourmet dining under starry skies.

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

View from property
Aerial view
6 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Nestled close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort offers a tranquil retreat. Relax at one of the 4 outdoor pools, indulge in spa treatments like hydrotherapy and deep-tissue massages at Atlantis: Spa in the Jungle or enjoy Mediterranean cuisine at one of the 4 on-site restaurants. With free beach cabanas, yoga classes and helpful staff available - your stay is sure to be an unforgettable experience.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • 6 outdoor pools
  • Health club
  • Free use of bicycles
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels

Feel at home (6)

  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping
  • Espresso maker
  • Blackout curtains
The current price is NZ$2,269
includes taxes & fees
25 Feb - 26 Feb

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Family King Suite Ocean View

Family King Suite Ocean View

Family King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 66.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View

King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub Ocean view

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub

King Suite with Bathtub

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Queen Suite

Queen Suite

Queen Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite

King Suite

King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 6 min drive
  • Quinta Avenida - 9 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Xplor Theme Park - 9 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be within a 10-minute drive of Quinta Avenida. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. MAR DE OLIVO, one of 4 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights at this luxurious resort include 3 bars/lounges, a beach bar and a health club. Fellow travellers say great things about the helpful staff and overall property condition.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 234 units
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property serves mostly plant-based meals.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (3 years old and younger) are not allowed
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Free beach club
  • Beach yoga
  • Paddleboard on-site

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bike hire
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on-site

Facilities

  • 7 buildings/towers
  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • 6 outdoor pools
  • Designer shops on-site
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Lift
  • Smooth flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Free international and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches

Special features

Spa

Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Dining

MAR DE OLIVO – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner.
LEK – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
UME – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
SU CASA – This beachfront restaurant specialises in vegan cuisine and serves breakfast, brunch and dinner. Open daily.
Eolo Beach Club – This bar is located on the beach. Open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve high chair

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort offer free cancellation for a full refund?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 6 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, this resort doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.

What is there to do at Palmaïa-The House of AïA: All Inclusive Wellness Resort and nearby?

Have fun with on-site activities such as beach yoga and cycling. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Palmaïa-The House of AïA: All Inclusive Wellness Resort also has 3 bars and a 24-hour fitness centre, as well as spa services.

Are there restaurants at or near Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 4 on-site restaurants, featuring beachfront dining, Mediterranean cuisine and ocean views.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Palmaïa-The House of AïA: All Inclusive Wellness Resort like?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is located on the waterfront in Playacar, a short 18-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 2 minutes' walk from Playacar Beach.

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Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing all-inclusive paradise
We had an amazing stay. Everything was perfect. Beautiful room. Beautiful amenities. Incredible food, including vegan and non-vegan. Great cocktails and mocktails, all included in the price of the stay. We can't wait to come back and will probably bring our kids next time. Special mention to Reyes at Charlie's Vegan Taco Truck and Danny at the beach bar.
Clementine, 4-night trip

10/10 Exceptional

Amazing staff and great property.
Anika, 5-night trip

10/10 Exceptional

My new favorite resort
This hotel is everything I dreamed a plant-based all-inclusive could be! The staff was so kind and attentive, the food was beautifully presented and delicious, our spa treatment was magical and walking though the property was like being on a movie set, everything was pristine. Definitely worth the upgrade to the adults-only room. Can't wait to go back
4-night trip

8/10 Very good

Very Nice location, but not a great value
This was my second time here, and the same issues exist. For starters, there are A LOT of children and families. Which is fine, I suppose, but not what you would expect at a place that is a plant-based wellness resort. For me, it ruins the vibe. Second, the price value is not there, in my opinion. The restaurants are good, but not exceptional, and it's hard to justify the cost for restaurants I likely would visit if they were in my hometown. The staff is lovely, and the setting is beautiful. The resort is maintained and clean.
Dean, 3-night trip

10/10 Exceptional

Great beaches. Food used very good quality ingredients. Staff was attentive to guests’ needs. Would recommend as I would come back.
Joyce, 4-night trip

10/10 Exceptional

Very friend staff. Food was great.
Daniel, 4-night trip

10/10 Exceptional

The service and food was so amazing. I will definitely come back to this resort.
Mariaelena, 3-night trip

10/10 Exceptional

One of the most thoughtfully designed, built and intriguing resorts. Beautiful, stunning and quiet. The food is delicious, and even though we are not vegan do not hesitate to try everything on the menu! The nomadic guides go out of their way to make you feel like you never left home.
Scott, 3-night trip

10/10 Exceptional

We always enjoy coming here. Great staff, food and amenities
Nick, 4-night trip

10/10 Exceptional

It’s the perfect relaxation vacation spot
Offormata Emmanuel, 6-night trip

10/10 Exceptional

Very nice hotel! Staff is wonderful!
Hayley Anne, 6-night trip

10/10 Exceptional

This resort was definitely 5stars the staff was so nice an accomadating the property was beautiful and peaceful a slice of heaven on earth the food was delicious I will make this a yearly trip
Quiana, 3-night trip

10/10 Exceptional

The Best Vegan friendly and nature friendly resort in the area. The staff was very welcoming and friendly.
Nilesh, 3-night trip

10/10 Exceptional

This was an incredible experience from the staff to the food. I love this place and will return. The focus on wellness is key and feeling like family within the resort was special ❤️
Kelly, 7-night trip

10/10 Exceptional

This is an absolutely beautiful resort with wonderful staff.
Leah, 5-night trip

10/10 Exceptional

The best experience ever! Everything was perfect and hassle free
Veronica, 3-night trip

10/10 Exceptional

I had an amazing vacation here! It was relaxing, clean, beautiful, etc. I can’t say enough. I would definitely return!
Joanne, 5-night trip

10/10 Exceptional

Wonderful place, amazing food and great staff.
Juliano, 2-night trip

10/10 Exceptional

Amazing experience! Very relaxing. The staff could not have been more attentive and amazing. We had a great time.
Angela, 4-night trip

10/10 Exceptional

This resort is nothing short of amazing
Sydney, 4-night trip

8/10 Very good

A beautiful resort. Staff is very friendly but the check in was a bit awkward and they charge you an unecpected $200 deposit. Great spiritual, zen sort of vibe. Very beautiful beach and lounge areas, however be sure to research before you go to make sure you are not going during the off season or rainy season. They cut back on their dining and ceremony options which was disappointing. Also keep in mind that this is not an adult only resort as it should be.
Regina, 6-night trip

10/10 Exceptional

Excellent hotel, awesome staff, beautiful areas
marelis, 2-night trip

10/10 Exceptional

As an avid global traveler I can confirm this is a top notch resort with incredible rooms, beach, pools, and amazing staff! What I loved the most was the peace, meditation yoga daily practice and the incredible healthy cuisine. I will definitely be back again especially due to the warm and accommodating team. Muchos gracias!!
eve, 2-night trip

10/10 Exceptional

Loved the food, it was fantastic.
violet, 4-night trip

10/10 Exceptional

Great place to go to recharge. The resort is beautiful and tranquil, the food is amazing and the staff is top notch!! I’ll be back soon!!
Traci, 2-night trip