2/10 Poor
1 December 2024
Fake charges, Rude front clerk, threats made
BEWARE! We discourage any traveler from staying at this hotel and warn you that you may face charges that you never accrued. Our check in started pleasantly with the evening clerk ( approx 7pm) who welcomed ALL 3 OF US, gave us our keys and confirmed we were PAID IN FULL. The next morning things became sketchy and unpleasant. We had the unfortunate luck of asking Ludwig Wolf a question and when he looked up our reservation he accused us of lying on how many people were staying in the room. He stated that our minor daughter was an adult and that we owed more mo. We became very suspicious and told Ludwig if that was the case to have his manager contact us via our private phone or the hotel phone. We returned that night received no private call or hotel message. We again left in the morning and watched as Ludwig scowled and stared at us. Again no phone call from the manager. On our last day we left as Ludwig was having a conversation with a worker- we again were not asked to speak to a manager and we consider our stay paid in full as the night clerk stated on night one. Approximately 3 hours after leaving Ludwig Wolf sent a threatening email accusing us of knowingly leaving and taking items from the mini-bar. The fridge was putrid and so disgusting we wouldn't even store meds in it so I guarantee you we did not take anything from it. We again asked for a manager to call us. The manager sent us an email threatening to call the cops!! Hotels.com had to step in due to threats!
Verified traveller
3-night family trip
Verified Hotels.com guest review
