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All properties in Akumal, Quintana Roo, Mexico

Sunscape Akumal Beach Resorts & Spa - All Inclusive

Beachfront resort with 6 restaurants, near Akumal Beach

  • Free WiFi in lobby and free parking
From
NZ$257

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  • Beach
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1 / 117Guest Room
7.4.Good.
  • This location was beautiful and relaxing. We were a little disappointed with the lack of…

    Jan 7, 2021

  • AC didnt work very well

    Jan 2, 2021

See all 137 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 362 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 7 outdoor pools
  • Beach umbrellas

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Rollaway/extra beds (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries

What’s around

  • On the beach
  • Akumal Beach - 28 min walk
  • Riviera Maya Golf Club - 27 min walk
  • Aktun Chen - 27 min walk
  • Hekab Be Biblioteca - 2.3 mi / 3.8 km
  • Akumal Ecological Center - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Tropical View King
  • Deluxe Tropical View Double
  • Deluxe Pool View King
  • Deluxe Pool View Double
  • Deluxe Partial Ocean View King
  • Deluxe Partial Ocean View Double
  • Sun Club Pool View King
  • Sun Club Pool View Double
  • Sun Club Jr. Suite Ocean View
  • Deluxe Ocean Front King
  • Deluxe Ocean Front Double
  • Sun Club Ocean Front King
  • Sun Club Ocean Front Double
  • Sun Club Jr. Suite Ocean Front
  • Sun Club Master Ste OceanFront Plunge K
  • Sun Club Master Ste OceanFront Plunge D
  • Sun Club Presidential Suite
  • Run of the House
  • Breakfast Plan Deluxe Tropical View
  • Breakfast Plan Deluxe Pool View
  • Deluxe Jungle View King
  • Deluxe Jungle View Double
  • Deluxe Walkout Pool King
  • Deluxe Walkout Pool Double

Location

  • On the beach
  • Akumal Beach - 28 min walk
  • Riviera Maya Golf Club - 27 min walk

What’s around

Landmarks

  • On the beach
  • Akumal Beach - 28 min walk
  • Riviera Maya Golf Club - 27 min walk
  • Aktun Chen - 27 min walk
  • Hekab Be Biblioteca - 2.3 mi / 3.8 km
  • Akumal Ecological Center - 2.5 mi / 4 km
  • Half Moon Bay - 3.5 mi / 5.7 km
  • Yal-ku Lagoon - 3.9 mi / 6.2 km
  • Xel-Há Park - 6.8 mi / 11 km
  • Xpu-ha Beach - 8.9 mi / 14.3 km
  • Dos Ojos Cenote - 9.2 mi / 14.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 86 min drive

At a glance

Hotel size

  • This hotel has 362 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
* See small print for additional details or extra charges

In the hotel

Food and drink

  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 7
  • Children's pool
  • Spa services on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
  • Billiards or pool table

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Sunscape Akumal Beach Resorts & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
  • Meals, snacks, and beverages included

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Small print

Also known as

  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts & Spa Hotel
  • Sunscape Akumal Beach Resorts Spa
  • Sunscape Akumal Beach Resorts Spa All Inclusive
  • Sunscape Akumal Beach Resorts Spa Optional All Inclusive
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts & Spa Hotel Akumal

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sunscape Akumal Beach Resorts & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 7 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 6 onsite restaurants. Nearby restaurants include Crêpe (2.7 mi), Loncheria Akumalito (2.8 mi), and Imelda's Ecocina (2.8 mi).
  • Have fun with onsite activities like kayaking, snorkeling, and scuba diving. Enjoy a swim in one of the 7 outdoor swimming pools or use the resort's other amenities, which include 2 poolside bars and 8 bars. Sunscape Akumal Beach Resorts & Spa - All Inclusive also has spa services and a garden.
7.4.Good.
  • 10.0.Exceptional

    Great stay. Welcoming staff. Beautiful location. Definitely would recommend for someone looking for a nice getaway

    Daniel, 4 night romance trip, Dec 30, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Rocks in the swimming area not much the hotel can do about that. Beach oceanfront rooms should be remodeled to include balconies or at the least windows that open. Very disappointed that these rooms are so beautiful yet so stuffy. Due to pandemic it was quiet so i was unsure why the room cleaners were not assigned to cleaning the hallways. Many hallways were dirty. Dishes, rubbish, unclean floors... The staff was great. Everyone went out of their way to please me and offer special services.

    7 night trip, Dec 23, 2020

    Verified Expedia guest review

  • 6.0.Good

    First time at an all inclusive; everything is available at resort including very helpful concierge desk. As 1st-timers we didn't book our excursion through resort, but through Expedia. Bus wasn't allowed to pick us up from property, so we waited outside front gate for them. Seemed staff was not their usual team; possibly training? There were a lot of miscommunications between departments and things they said they would check into were not (1 eg., we didn't have hot water and no one followed up) We had paid extra for an their Sun Club accommodations & room was amazing with soaking tub on patio, but water for both that tub and in amazing walk-in shower would only get lukewarm at it's hottest. We did visit during the pandemic so that could explain the staff. Called day before we arrived to ask about amenities, specifically about nonmotorized water sports and was told about what they had. I asked what was closed due to COVID & they said just the athletic facilities, well, I guess that includes the nonmotorized water sports because none was available during our stay :-(. The bartenders were great! We don't do alcohol, and my wife would come up with different mixed fruit drinks and they were all happy to indulge her! The food at the restaurants were good. Our favorite was Portofino. I wish I remember our server's name, he was great; as was Noeli at the 24 hr coffee shop, which was our favorite spot to go. We will give it another chance & go back with kids and friends.

    Jimmy&Lisa, 5 night romance trip, Dec 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice Place

    The resort is nice. Nice beach and good service. The restaurants were all pretty good. Great stay overall.

    Derrick, 5 night trip with friends, Dec 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Staff overall was fantastic very courteous. Since the check in guy, to the cleaning personnel at the lobby. I felt welcome. The night I checked in a bellmen was busy working by himself but he was so patient with me and was not overwhelmed at all by all the chaos around him. Servers during breakfast were outstanding that were all willing to offer advices about places to visit and if they didn’t know they made sure someone did.

    Kelly, 2 night trip with friends, Nov 13, 2020

    Verified Orbitz guest review

  • 2.0.Poor

    Do not stay here!!

    The price was cheap, but when you get there they try to upselling you on everything. The place is set up for all inclusive, but if you opped out its impossable to pay for a drink or eat here because you have to goto the reception to pay for things. Then go back with the receipt to get it, they do this on purpouse so you just give into the all inclusive. As far as the room was very dirty, the daily cleaner had a time slot to clean they completly dissreguard. And haggle you to tip if you want it cleaned properly. The building elevator didnt work and would not move my room without paying more. From staff to management this place was a joke, I will never recomend anyone to stay here. Took the fun right out of the vacation.

    Blanca, 3 night family trip, Nov 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    For a nice either quiet or party getaway this place has what you need.

    3 night family trip, Nov 10, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Terrible, the hotel was outdated and dirty

    Jennifer, 3 night trip with friends, Nov 1, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Need to have more directions on accessing menus, app, etc. at check in. Bath tub bars have broken and been glued back on many times. Showers are hand showers in tub. Not comfortable. Food is terrible.

    Kimberly, 1 night trip, Oct 31, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Run away from this place n cancel if you book it..

    Worst resort ever, staff mean, rude, very unwelcoming attitude. Waste of time, money, and worst experience in my 2 weeks in Quintana Roo......

    Rey, 1 night family trip, Oct 3, 2020

    Verified Hotels.com guest review

See all 137 reviews