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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Dreams Natura Resort & Spa - All Inclusive

4-star4 stars
Great for families

Good to know

  • Children's pool
  • Supervised childcare/activities (free)
  • Elevator
  • Free self parking
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500, Mexico

Puerto Morelos beachfront hotel with free water park and spa
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Supervised childcare/activities (free)
    • Elevator
    • Free self parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Service is great everyone being extra friendly, could be due to COVID room service took…Nov 18, 2020
  • Restaurant and staff from all restaurants were amazing Nov 11, 2020

Dreams Natura Resort & Spa - All Inclusive

from NZ$441
  • Junior Suite Tropical View King
  • Junior Suite Tropical View Double
  • Junior Suite Partial Ocean View King
  • Junior Suite Partial Ocean View Double
  • Junior Suite Ocean View King
  • Junior Suite Ocean View Double
  • Junior Suite Swim Out King
  • Junior Suite Swim Out Double
  • Preferred Club Junior Suite Partial Ocean View King - VIP Lounge
  • Preferred Club Junior Suite Ocean View King -VIP Lounge
  • Preferred Club Junior Suite Ocean View Double -VIP Lounge
  • Preferred Club Junior Suite Swim Out King - VIP Lounge
  • Preferred Club Junior Suite Swim Out Double -VIP Lounge
  • Run of the House Room Category
  • Preferred Club Ocean Front Double - VIP Lounge
  • Preferred Club Master Suite Ocean View - VIP Lounge
  • Preferred Club Master Suite Ocean Front - VIP Lounge
  • Preferred Club Governor Suite - VIP Lounge
  • Family Junior Suite Ocean View

What’s around Dreams Natura Resort & Spa - All Inclusive

Landmarks

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 15 min walk
  • Xoximilco - 6.2 mi / 9.9 km
  • Cancun Country Club - 7.8 mi / 12.6 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Delfines Beach - 14.7 mi / 23.7 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km
  • Crococun Zoo - 9.9 mi / 15.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Key facts

Hotel size

  • This hotel has 553 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. This property offers health screenings for COVID-19 onsite. PCR screening is available for a surcharge. Antigen screening is available at no charge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free uncovered onsite self parking

  • Free uncovered onsite valet parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (free)
Food and drink
  • 8 restaurants
  • 6 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 3
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Free water park access
  • Children's pool
  • Health club
  • Sauna
  • Waterslide
  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas
Working away
  • 24-hour business center
  • Business center
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 12208
  • Conference space size (meters) - 1134
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2020
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch Smart TV
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Dreams Natura Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages

  • Meals, snacks, and beverages included

Spa

Now Pevonia Spa has 8 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

World Cafe - Onsite buffet restaurant.

Himitsu (Pan-Asian) - Onsite restaurant. Open daily.

Bluewater Grill - Onsite steakhouse. Open daily.

Bordeaux (French cuisine) - Onsite theme restaurant. Open daily.

El Patio (Mexican) - Onsite theme restaurant. Open daily.

Dreams Natura Resort & Spa - All Inclusive’s small print

Also known as

  • Now Natura Riviera Cancun
  • Now Natura Riviera Cancun Puerto Morelos
  • Now Natura Riviera Cancun Hotel Puerto Morelos
  • Now Natura Riviera Cancun Hotel

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 8:00 PM.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 12 years old are not allowed in the spa.

Guests must contact this property in advance to reserve onsite parking.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pets are allowed for an extra charge of MXN 1400 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Dreams Natura Resort & Spa - All Inclusive

  • Does Dreams Natura Resort & Spa - All Inclusive offer free cancellation for a full refund?
    Yes, Dreams Natura Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Dreams Natura Resort & Spa - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Dreams Natura Resort & Spa - All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Dreams Natura Resort & Spa - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Are pets allowed at Dreams Natura Resort & Spa - All Inclusive?
    Yes, dogs are welcome. There's a charge of MXN 1400 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Dreams Natura Resort & Spa - All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Dreams Natura Resort & Spa - All Inclusive?
    Yes, there are 8 onsite restaurants. Nearby restaurants include Los Caporales (7.1 mi), Bugambilias (7.5 mi), and Momo (7.5 mi).
  • What is there to do at Dreams Natura Resort & Spa - All Inclusive and nearby?
    Have fun during the warmer months with activities such as ziplining. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Dreams Natura Resort & Spa - All Inclusive also has 6 bars, a waterslide, and a sauna, as well as a health club and a garden.

Recent reviews

Good 7.4 From 44 reviews

Fair 4.0
Me and my husband came here for our honeymoon. We expected so much considering this hotel is new but unfortunately our stay here was horrible. Our room was not ready when we arrived (after specifically informing them of our arrival time) we had to wait about 3 hours to get our room. Once we got our room we noticed the “ocean view” wasn’t the ocean view we had selected when booking, reception said our ocean view was supposedly the “best” the others are “partial ocean view” our room had a long walk way out to look at the ocean but it wasn’t private. Our next door neighbors and people upstairs could see us there was always some guy from his balcony looking down at us every time we went outside to relax and hang out. We had some rain as well due to the hurricane which is understandable and out of the hotels hands BUT water came in under the door which reached up to the bedroom, hair dryer didn’t work we also found out on day 3 that we were missing an information booklet in our room that had ALL the information pertaining to restaurants at the hotel, bars, the spa, the menu for room the only reason we found this out is because after the 3rd attempt trying to order ro service we were told the menu is in the information booklet (staff here doesn’t know anything we would get so many different answers from people here the first 2 nights we were told the menu was on the tv lol) the staff here is also a hit or miss we dealt with some EXTREMELY rude people.
Cynthia, us4 night romance trip
Good 6.0
Good food, good service, beach in bad shape- there is no reef, nobody spend a time in the ocean
Michael, us7 night family trip
Poor 2.0
After booking our wedding in November of 2019, we were thoroughly looking forward to getting married at the Dreams Natura Resort. With that being said, we were told of construction delays in March and then out of the blue...a hotel re-branding in June. Our wedding date was July 27th. The re-branding caused the hotel opening date to be pushed beyond our wedding date, therefore causing our wedding to get moved to another Dreams location...at literally the last minute. When traveling out of the country and assembling trips for 20 people, this was a major issue and one in which Dreams and Now did not provide much assistance with. Terrible communication from both brands and then an up-charge at the Dreams Riviera Cancun location from the minute we arrived at the hotel. As a hotel builder, I am very familiar with the construction timelines and possible delays, however I am also privy to the level of communication given during these times. Dreams has lost all of my family and friends due to this whole ordeal and the way we were transferred without equal accommodations. If you are looking at this brand, I would kindly ask that you join the Now Natura fans page on Facebook......you will see that we are not the only ones severely let down from this resort and their management practices.
Jim_Gilbert, us6 night family trip
Very good 8.0
El hotel está bellísimo Para lis ninos un hit, entretenidos todo el dia Sus restaurantes muy buenos Ampliamente recomendado
sheila, mx1 night family trip
Poor 2.0
Los recepcionistas no tienen idea de lo que hacen, nos evacuaron del hotel y no nor reembolsan ni dan respuesta
alejandro, us3 night trip
Exceptional 10.0
Thomas, us4 night trip
Poor 2.0
Anna, us4 night trip
Exceptional 10.0
Antoinette, us5 night family trip
Poor 2.0
JULIANNA, us5 night trip
Exceptional 10.0
Marco, us2 night trip

Dreams Natura Resort & Spa - All Inclusive