Sheraton Surabaya Hotel and Towers

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Overview of Sheraton Surabaya Hotel and Towers

Sheraton Surabaya Hotel and Towers

5.0 star property
Luxury Surabaya hotel with full-service spa, connected to the convention center

8.8/10 Fabulous

293 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is $117
Price available on 17/07/2022
Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • 24-hour room service
For families
  • Children's pool
  • Rollaway/extra beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • BG Junction - 2 min drive
  • Tunjungan Plaza - 4 min drive
  • Heroic Monument - 3 min drive
  • Grand City Surabaya - 16 min drive
  • Submarine Monument (Monumen Kapal Selam) - 5 min drive
  • Red Bridge - 5 min drive
  • Surabaya Plaza Shopping Mall - 5 min drive
  • Surabaya Town Square - 6 min drive
  • Surabaya Zoo - 7 min drive
  • Galaxy Mall - 9 min drive

Getting around

  • Surabaya (SUB-Juanda) - 20 min drive
  • Surabaya Gubeng Station - 6 min drive
  • Surabaya Pasar Turi Station - 30 min walk
  • Airport shuttle (surcharge)

About this property

Sheraton Surabaya Hotel and Towers

Sheraton Surabaya Hotel and Towers offers an airport shuttle (available 24 hours) for IDR 460000 per vehicle one-way. You can visit the spa to be pampered with Thai massages, facials, or reflexology, and Kafe Bromo, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an outdoor pool, a bar/lounge, and a fitness center. Fellow travelers like the helpful staff and nice bathrooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 348 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 19
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19
  • Minimum Spring Break check-in age is 19

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children's pool
  • Children's games
  • Toys

What to do

  • Tennis
  • Shopping
  • Access to nearby outdoor pool

Working away

  • Business center
  • 8 meeting rooms
  • Computer station
  • Conference center (441 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1995
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Shopping mall on site
  • Full-service spa
  • Outdoor tennis court
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Lowered electrical outlets in bathroom
  • Grab bar in bathtub
  • Grab bar in shower
  • Doorbell and phone notification
  • Lever door handles

Languages spoken

  • English
  • Indonesian

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Sheraton Spa has 4 treatment rooms. Services include Thai massages and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily.

Dining

Kafe Bromo - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.
Lung Yuan - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Kawi Lounge - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar.
Link at Sheraton - This coffee shop serves light fare only.
Sheraton Club Lounge - This restaurant specializes in international cuisine and serves breakfast and light fare.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 312180 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 460000 per vehicle (one-way)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for IDR 786500.0 per night
  • Airport shuttle service for children costs IDR 0 (one-way)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs IDR 50000 per stay

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool open 24-hours

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

Overall score and ratings

8.8

Fabulous

8.7/10

Cleanliness

9.0/10

Staff & service

8.9/10

Amenities

8.3/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Tommy, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

The in-room aircon not up to standard - doesn’t not reflect as per settings. Splendid staff in all departments
2-night trip
Verified Expedia guest review

8/10 Very good

Agus, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Bee Huon, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We had stay at this hotel previously for 5 nights and we extended our stay for another 5 nights. We love this hotel. Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service. This is the Best friendliest hotel that we have ever stayed. Best breakfast!
Emmy, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service.
5-night family trip
Verified Expedia guest review

4/10 Fair

Short stay in Surabaya Sheraton
Water pressure was non-existing for the showers, bedsheets were dirty and stained plus the welcome card was addressed to a wrong guest.
Jacob, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

All good
It was a great short stay
Yuni, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Even though the room is smoke free, i can still smell cigarettes residue especially in the bathroom. Room is spacious, fits a family of 4. Staff is extremely friendly and helpful.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

SALBIAH, 3-night family trip
Verified Hotels.com guest review