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Iberostar Heritage Grand Mencey

5.0 star property
Luxury hotel in Santa Cruz de Tenerife with 4 restaurants and 2 bars/lounges

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool
Lobby
Exterior
4 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor banquet area
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Conference centre

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is NZ$312
includes taxes & fees
12 Jan - 13 January 2025

Room options

View all photos for Family Room (2 Adults and 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (2 Adults and 1 Child)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Separate bedroom
Hairdryer
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room, Garden View (single use)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Garden View (single use)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Hairdryer
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Separate bedroom
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Family Room

Minibar, in-room safe, individually decorated, individually furnished

Family Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room (with Garden)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (with Garden)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

Similar properties

Breakfast, lunch and dinner served

AC Hotel Tenerife by Marriott

Pool
Parking available
Free WiFi
Restaurant
9.0 out of 10, Wonderful, (236)
The price is NZ$237
includes taxes & fees
12 Jan - 13 January 2025
AC Hotel Tenerife by Marriott
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About the area

Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

What's nearby

  • Rambla de Santa Cruz - 1 min walk - 0.1 km
  • Garcia Sanabria Park - 1 min walk - 0.1 km
  • Plaza de Espana - 14 min walk - 1.2 km
  • Heliodoro Rodriguez Lopez Stadium - 2 min drive - 1.8 km
  • Tenerife Auditorium - 3 min drive - 2.8 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 24 min drive
  • Tenerife (TFS-Tenerife South) - 48 min drive

Restaurants

  • ‪Strasse Park - ‬2 min walk
  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪Los Menceyes - ‬4 min walk
  • ‪Etéreo By Pedro Nel - ‬3 min walk
  • ‪Iballa Cocktail Bar - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

Enjoy your visit to Santa Cruz de Tenerife with a stay at Iberostar Heritage Grand Mencey. Guests can visit the spa to be pampered with massages, body wraps or facials, and Los Menceyes, one of 4 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff and breakfast.

Languages

English, French, German, Italian, Russian, Spanish

At a glance

Hotel size

  • 261 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • On-site parking includes off-street options
  • Off-site parking within 66 ft (EUR 12 per day)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Pilates classes
  • Yoga classes
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • 9 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1950
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 279
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

SPA Sensations has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Dining

Los Menceyes – This fine-dining restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.
Restaurante Kon·Tiki – This restaurant specialises in Mexican cuisine and only serves lunch. Open selected days.
Los Laureles – This poolside restaurant specialises in Mediterranean cuisine and only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
Restaurante Papa Negra – This fine-dining restaurant only serves dinner. Reservations are required. Open selected days.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 20 to 30 for adults and EUR 20 to 30 for children

Parking

  • Parking is available nearby and costs EUR 12 per day (66 ft away)

Pool, spa, & gym (if applicable)

  • The spa is accessible for EUR 20 per person, per day
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey offer free cancellation for a full refund?
Yes, Iberostar Heritage Grand Mencey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Iberostar Heritage Grand Mencey?
Yes, there's an outdoor pool.
Are pets allowed at Iberostar Heritage Grand Mencey?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Iberostar Heritage Grand Mencey?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at Iberostar Heritage Grand Mencey?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11:00 AM. Express check-in and check-out are available.
What is there to do at Iberostar Heritage Grand Mencey and nearby?
Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Additional recreation on-site includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Iberostar Heritage Grand Mencey also has 2 bars and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Iberostar Heritage Grand Mencey?
Yes, there are 4 on-site restaurants, featuring al fresco dining and international cuisine.
What's the area around Iberostar Heritage Grand Mencey like?
Iberostar Heritage Grand Mencey is a short 1-minute walk from Rambla de Santa Cruz and 10 minutes' walk from Anaga Natural Park.

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Feels 5 stars. Location not for everyone.
The property is magnificient and do not feel crowded at all. Wverything is beautoful and feel 5 stars...and i am an exigent client. The gym the spa and even the pool area are nice. The breakfast is adequate. Not mind blowing but good for those used to 5 stars. Hot chocolate is not good at all though. Staff were all polite smiling and helpful. The location is great, posh and beautiful. But i would not stay there to ezplore the whole island. We stayed 2 night there and 3 nighs in adeje. Was ideal to explore the island. Forget about the terizitas beach. Its ugly and feel like an industrial zone.
Nourdine, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cato, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Robson, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel great staff
We really enjoyed this hotel. The staff were fantastic and looked after us very well. I would like to thank Eduardo on the front desk for his excellent service
Stephen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

bent, 4-night trip
Verified Hotels.com guest review

6/10 Good

carlos, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Second visit. Excellent.
This was our second visit to Santa Cruz and our second stay in the hotel. Came with two babies under two years. Stayed in a garden view suite. It was an excellent room. Service was great in the bar and the staff are all excellent. Convenient car park connected to hotel and wonderful location for the attractions of Santa Cruz. Will be back again from Edinburgh.
Rahul, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Fantastic hotel - resort offering in a city
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
ALFONSO, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This was my second time in this hotel and I liked it very much this time, too. Everything is very clean, the design appeals to me personally (a skilful and high-quality combination of classic and modern) and the staff are courteous and friendly. Unfortunately, I had a problem at one point: the day before my departure, I asked reception for a late check-out next day (as it was offered to me as an Expedia Status member during check-in) and was granted this. When I wanted to go to my room the next day around midday, my room card no longer worked. It turned out at reception that my request had obviously not been noted. However, the reception staff reacted professionally and allowed me to use the room until 2pm without any problems. This issue was solved well, but it still was a bit unpleasant for me that the incident occurred. Nevertheless, it was another great stay and I will gladly come back one day.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
Barbara, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Lovely 😍
Amazing staff, great location
Tanya, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous place. 4th time here with kids, who love it too. Staff are excellent - super helpful and friendly.
John, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Monica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
Ivan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The Best Hotel in Santa Cruz
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
PETER, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

ADOLFO, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel. The staff was pleasant and the location was excellent.
William, 11-night family trip
Verified Expedia guest review

10/10 Exceptional

Maciej, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent. Paula at the travel information desk was so sweet and helpful!
Oliver, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel in Santa Cruz
Quick vacation.
Robert, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Absolutely stunning hotel - we loved our stay!
Helen, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Had a fantastic stay at this hotel. There are multiple restaurants and a bar on site which all serve great food and drink. The pool area is clean and quiet and Carlos is always around to help. All the staff at this hotel are brilliant, always approachable and helpful. The hotel is located a short walk away from the centre of Santa Cruz through a lovely park. Highly recommended, thank you for a great holiday.
Savino, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice, clean , beautiful gardens
James, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

I like the gardens and pool and lovation
James, 1-night trip
Verified Expedia guest review