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The Westin Surabaya

5.0 star property
Luxury hotel with full-service spa, connected to the convention centre, near Pakuwon Mall

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Westin Surabaya

Lobby
3 outdoor pools
Serves lunch, dinner and happy hour
Lobby
3 outdoor pools
VIP Access

Reviews

10 out of 10

Exceptional

Popular amenities

  • Pool
  • Airport transfer
  • Bar
  • Spa
  • Non-smoking
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • 24-hour fitness centre
  • Valet parking
  • Self parking
  • Children's pool
  • 24-hour room service
  • Conference centre

For families (6)

  • Free cots/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Daily housekeeping
The price is NZ$251
includes taxes & fees
12 Jan - 13 January 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, Select Comfort beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
Dining table
  • 96 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, Select Comfort beds, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, Select Comfort beds, in-room safe

Club Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, Select Comfort beds, in-room safe

Club Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, Select Comfort beds, in-room safe

Club Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

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Pool
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Free parking
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9.6 out of 10, Exceptional, (150)
The price is NZ$161
includes taxes & fees
26 Dec - 27 Dec
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About the area

Map
Pakuwon Mall Jl Puncak Indah L, Surabaya, 60216

What's nearby

  • Pakuwon Trade Center - 7 min walk - 0.7 km
  • Pakuwon Mall - 9 min walk - 0.8 km
  • Surabaya Zoo - 8 min drive - 8.1 km
  • Royal Plaza Surabaya - 12 min drive - 12.0 km
  • Tunjungan Plaza - 13 min drive - 11.9 km

Getting around

  • Surabaya (SUB-Juanda) - 43 min drive
  • Tandes Station - 19 min drive
  • Surabaya Pasar Turi Station - 30 min drive
  • Surabaya Gubeng Station - 34 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Fusia Special Nasi Timbel - ‬9 min walk
  • ‪Tom Sushi - ‬9 min walk
  • ‪X.O Suki - ‬9 min walk
  • ‪Bambu Traditional Food Court - ‬7 min walk
  • ‪Wok Noodle - ‬9 min walk

About this property

The Westin Surabaya

The Westin Surabaya features a free kids' club and puts you within a 15-minute drive of Tunjungan Plaza. You can visit the spa to indulge in deep-tissue massages, body scrubs or reflexology, and Asian cuisine is served at Magnolia, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 3 outdoor pools, a bar/lounge and a 24-hour fitness centre.

Languages

Chinese (Mandarin), English, Indonesian

At a glance

DONE

Hotel size

    • 204 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered on-site self-parking (IDR 100000 per stay)
    • On-site valet parking (IDR 150000 per stay)
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Children's menu
  • Toys

What to do

  • Pro golf lessons
  • Golf lessons nearby

Working away

  • 20 meeting rooms
  • Computer station
  • Conference centre (89082 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Golf caddy on-site
  • Golf cart on-site
  • Golf clubs on-site

Facilities

  • Rooftop garden
  • 24-hour fitness centre
  • Adjacent to a golf course
  • Golf driving range on-site
  • 3 outdoor pools
  • Shopping centre on-site
  • Full-service spa
  • Golf pro shop on-site
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 140
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Closed-captioned TV
  • Height-adjustable showerheads
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Selected Comfort mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Meal delivery service
  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Magnolia – This restaurant specialises in Asian cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.
Sky Lounge – This bar specialises in Asian cuisine and serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 408000 for adults and IDR 204000 for children
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way. Maximum occupancy 5)

Children & extra beds

  • Rollaway beds are available for IDR 874000.0 per night

Parking

  • Covered self-parking costs IDR 100000 per stay
  • Valet parking costs IDR 150000 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

Does The Westin Surabaya offer free cancellation for a full refund?
Yes, The Westin Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Westin Surabaya?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at The Westin Surabaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Westin Surabaya?
Yes. Self-parking costs IDR 100000 per stay. Valet parking costs IDR 150000 per stay.
Is an airport shuttle service offered by The Westin Surabaya?
Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.
What are the check-in and check-out times at The Westin Surabaya?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at The Westin Surabaya and nearby?
Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Westin Surabaya also has a 24-hour fitness centre.
Are there restaurants at or near The Westin Surabaya?
Yes, Magnolia offers Asian cuisine.
What's the area around The Westin Surabaya like?
The Westin Surabaya is a short 7-minute walk from Pakuwon Trade Center and 9 minutes' walk from Pakuwon Mall.

The Westin Surabaya Reviews

Reviews

10

Exceptional

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

yong seng, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice location with hotel situated next to shopping mall. Excellent service provided by hotel staff.
Chee Yoon, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

This property exceeded my expectations even for the Westin brand. I was thoroughly pleased. I even had the red carpet rolled out although it was actually for the president lol.
Shane, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Hayden, 1-night trip
Verified Expedia guest review

10/10 Exceptional

We had a great stay at the Westin Surabaya. Excellent staff and very attentive service. Club lounge on the 39th floor was perfect for team meetings and a great place for a meal or drink. We look forward to visiting the property again.
Jeffrey, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Oscar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ismail, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonhae, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sébastien, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Javier, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again!
Verified Expedia guest review

10/10 Exceptional

excelent
jin, 1-night trip
Verified Expedia guest review

8/10 Very good

Edward, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent!
We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stephani, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent level of service
All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Oey Gery, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service Nice room
Ing, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service
Ing, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel
Nice Hotel with very helpfull staff
Irvan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Best five star hotel in Surabaya
Westin Surabaya is one of the best five star hotel I’ve ever stayed in. The room is spacious, modern luxury and clean. The bathroom is awesome. All staff are very helpful and friendly. The breakfast is fabulous with wide range of menu. Definitely will come again.
TAUFAN, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Väldigt fint rum efter att Syaida städat med ett vänligt leende på läpparna. Hon är en service människa ut i fingerspetsarna Och en fantastisk frukostpersonal
Jan, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

LIN, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Po Lung, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

프라이빗 수영장 최고입니다 커플 마사지 강추
poung sik, 6-night trip
Verified Hotels.com guest review