Guests
All properties in Cardiff, Wales, United Kingdom

Hilton Cardiff

Luxury hotel with full-service spa, connected to a shopping center, near Principality Stadium

  • Free WiFi in lobby
From
NZ$173

Image gallery

  • Presidential Suite - Interior Entrance
  • Presidential Suite - Interior Entrance
  • Pool
  • Living Room
  • Presidential Suite - Interior Entrance
Presidential Suite - Interior Entrance. Image 1 of 97.
1 / 97Presidential Suite - Interior Entrance
Kingsway, Cardiff, CF10 3HH, Wales, United Kingdom
8.4.Very good.
  • Hotel was nice, staff were helpfull especially the gentleman on the door as we arrived.…

    Oct 23, 2021

  • The overall stay wasn’t great, it’s a fairly dated hotel and was very cold. The heating…

    Oct 22, 2021

See all 508 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Convenient
Dining options
Safe
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 197 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

What’s around

  • In Cardiff City Centre
  • Principality Stadium - 7 min walk
  • Cardiff Motorpoint Arena - 10 min walk
  • Cardiff Bay - 17 min walk
  • Cardiff Castle - 3 min walk
  • Cardiff University - 12 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Twin Room
  • Executive Twin Room
  • Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Junior Suite, 1 King Bed
  • Executive Suite, 1 King Bed
  • Executive Room, 1 King Bed, View
  • Executive Twin Room, View
  • Deluxe Room, 1 King Bed, View
  • Family Double Room, View
  • Family Double Room (Deluxe)
  • Presidential Suite
  • Family Room, 1 King Bed
  • Family Room, 1 King Bed (Connecting Rooms)

What’s around

Landmarks

  • In Cardiff City Centre
  • Principality Stadium - 7 min walk
  • Cardiff Motorpoint Arena - 10 min walk
  • Cardiff Bay - 17 min walk
  • Cardiff Castle - 3 min walk
  • Cardiff University - 12 min walk
  • Queen Arcade - 3 min walk
  • New Theatre - 3 min walk
  • St. David's - 3 min walk
  • Cardiff City Hall - 4 min walk
  • St. David's Hall - 4 min walk

Getting around

  • Cardiff International Airport (CWL) - 35 min drive
  • Bristol International Airport (BRS) - 74 min drive
  • Cardiff Queen Street Station - 9 min walk
  • Cathays Station - 10 min walk
  • Cardiff Central Station - 12 min walk
map
See on map
Kingsway, Cardiff, CF10 3HH, Wales, United Kingdom

At a glance

Hotel size

  • This hotel has 197 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (GBP 23 per day)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • To-go breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Indoor pool
  • Free pool cabanas
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Fitness facilities
  • Steam room
  • Health club
  • Sauna

Working away

  • Business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 3651
  • Conference space size (meters) - 339
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1999
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Assistive listening devices available
  • Wheelchair-accessible path to lift

Languages Spoken

  • Bulgarian
  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Stay connected

  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Schmoo in the City has 2 treatment rooms and outdoor treatment areas. Services include hot stone massages, facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Grey Restaurant - This restaurant specializes in local cuisine and serves lunch and dinner.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for GBP 15 per day (rates may vary)
  • Wired Internet access is available in guestrooms for GBP 15.00 per day (rates may vary)
  • Wired Internet access is available in public areas for GBP 15 per day (rates may vary)
  • To-go breakfast is offered for an extra charge of GBP 10.00 per person (approximately)
  • Late check-out can be arranged for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of GBP 25.00 per accommodation, per stay
  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs GBP 23 per day

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, Preferential Card, debit cards and cash.

Also known as

  • Cardiff Hilton
  • Hilton Cardiff Hotel
  • Hilton Cardiff Cardiff
  • Hilton Cardiff Hotel Cardiff
  • Hilton Cardiff
  • Hilton Hotel Cardiff
  • Cardiff Hilton Hotel
  • Cardiff Hilton International
  • Hilton Cardiff Hotel Cardiff
  • Hilton Cardiff Wales
  • Hilton International Cardiff
  • Hilton Cardiff Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hilton Cardiff does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 23 per day.
  • Yes, there's an indoor pool.
  • Yes, pets are welcome. There's a charge of GBP 25.00 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in starting at 3 PM. Check-out time is noon. Late check-out is available for a charge. Express check-out and contactless check-in and check-out are available.
  • Yes, Grey Restaurant offers local cuisine. Nearby restaurants include The Crockerton (3-min walk), New York Deli (4-min walk), and Barker Tea House (4-min walk).
  • Hilton Cardiff has a spa and an indoor pool, as well as a 24-hour fitness center.
8.4.Very good.
  • 8.0.Very good

    Room was a bit cold and you could hear some noise from the hotel whilst in the romm

    4 night business trip, Oct 18, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Extremely disappointing.

    We chose the Hilton for my cousin's hen weekend because we wanted something that didn't feel super budget- but it was a disappointment. None of our rooms were ready for check in at 3, and we were on a really tight schedule for the weekend so this was a real problem. I had to swap my twin room for a double just so we could have 1 room for everyone to get changed in. Some of the girls didn't get into their rooms before 5pm, which I just think is so unacceptable. Then when we got into the rooms they were poorly cleaned (despite the Covid safe stickers plastered everywhere). The TV didn't work, the fridge sounded like it was about to take off, and when I went to call reception I found not only that the phone didn't work but there was an old crisp packet under the phone reciever. Then the next morning when I went in the shower there was hair on the wall- and none of us had used the shower yet. There was also a faint smell of urine in the room, and everything just felt really run down. I've been to super budget hotels that were better run and cleaner than this- and I was saying so as I got into the lift to check out and another couple in the lift laughed, saying they'd just had the exact same conversation. And of course, only one lift was working. Honestly it was just so, so poor and really took the shine off the whole weekend. As the hen organiser I felt responsible (despite this all being so far outside of my control). Management really need to sort themselves out.

    A, 1 night trip with friends, Oct 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Relaxed stay in a great location

    Great stay. Attentive front desk staff and very good covid preparation. Clean and comfortable room. Great location. Would definitely stay again

    Mike, 1 night trip, Oct 16, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Quick stay

    Hotel great location Staff all very helpful Room little dated and drab Clean everything available on request

    Anne, 1 night business trip, Oct 6, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great stay.

    On arrival our room wasn't ready but they got us into another one quickly. The room was lovely and had a brilliant view of the castle. We parked on site at the hotel, the parking spaces were quite small but plentiful. Breakfast had a great selection and very tasty.

    Chloe, 2 night trip, Oct 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful Stay

    This stay was for my granddaughter Poppy of 7birthday and her mother my daughter. They were on Facebook to me all the time saying how wonderful the hotel was and what a great time they were having in the pool as well. Also the next morning at breakfast they said a lovely lady called Renata spoiled Poppy and give her a little birthday cake as well. Thank you very much.

    Ian, 1 night family trip, Sep 29, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Bad

    Hilton has no soap and towels as well. TV as bad. 2 channels and 2 radio stations.

    CJ, 1 night trip, Sep 26, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Overpriced stay and lacking in Comfort

    According to description provided at the time of booking that rooms would be cleaned daily. On arrival we were told our rooms would Not be cleaned daily because of covid. They would be cleaned on our departure. The rooms appeared to be clean but we didnt sleep well. Issues with the mattress. The pillows were too soft, it was dusty, mould in the the shower area, someone had spat on the print on the wall! There were not enough towels for a family and no bath robe. However, after highlighting these issues the hotel staff did their best to make sure they could address our concerns. Not completely But on the night before we were bitten by bed mites! My wife and I both have the marks on our arms as evidence. On checking out, I informed the reception. They were very sorry and reduced the cost of my parking. Cardiff Hilton need to sort out their accommodation and comfort issues for a 4 star hotel I wasn’t impressed. However the customer service was super fantastic and all the staff were like a family and treated us as part of their family. That I cannot fault for sure.

    3 night family trip, Sep 24, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Pricey

    Room was a little tired and lamps were dusty. Shower was either cold or too hot to stand under! WiFi was chargeable unless in the reception. Parking was along the road u set another building and was extremely tight as we have a mid size SUV. Charged £23 for 24 parking. In all the hotel didn’t live up to my expectations for the cost. Location was good though.

    Lesley, 1 night trip, Sep 18, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Never again

    Really disappointed with hotel room wasn’t clean stains on carpet, mould & gunk in bathroom staff friendly but didn’t really care wouldn’t stay again felt ripped off for price.

    Samantha, 2 night trip, Sep 16, 2021

    Verified Hotels.com guest review

See all 508 reviews