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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with restaurant, near Aude Gate

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Terrace/patio
Restaurant
Minibar, in-room safe, individually decorated, desk
Lobby
When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travellers say great things about the helpful staff and location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Electric vehicle charging point
  • 24/7 front desk
  • Pet-friendly
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Valet parking
  • Room service
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
The current price is NZ$305
includes taxes & fees
6 Apr - 7 Apr

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
Minibar
Coffee/tea maker
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed

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9.6 out of 10, Exceptional, 911 reviews
The price is NZ$164
includes taxes & fees
6 Apr - 7 Apr
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About the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 1 min walk - 0.1 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Château Comtal - 3 min walk - 0.3 km
  • Theatre Jean Deschamps - 4 min walk - 0.3 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 17 min drive
  • Blagnac Airport (TLS) - 69 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Pomas Station - 18 min drive
  • Carcassonne Station - 25 min walk

Restaurants

  • ‪Restaurant la Barbacane - ‬2 min walk
  • ‪L'Escargot - ‬2 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪Les Terrasses de la Cité - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

When visiting Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is a great choice to consider. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travellers say great things about the helpful staff and location.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 61 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:30 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
    • Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured uncovered on-site valet parking (EUR 24 per night; includes in/out privileges)
    • On-site parking is limited
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby
  • Ecotours nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Banquet hall

Accessibility

  • Wheelchair-accessible

Room amenities

Be entertained

  • 23-inch TV

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon – On-site brasserie.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 for adults and EUR 9 for children

Renovations and closures

The property is closed between 3 December and 20 January.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 12 per pet, per night

Parking

  • Uncovered valet parking costs EUR 24 per night with in/out privileges

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Eurocard
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number FR39326379401

Also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is Hôtel Le Donjon - Coeur de la Cité Médiévale currently open?

The property is closed between 3 December and 20 January.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale offer free cancellation for a full refund?

Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, pets are welcome. There's a charge of EUR 12 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes. Valet parking costs EUR 24 per night. Parking spaces may be limited. Electric car charging is available.

What are the check-in and check-out times at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:30 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at Hôtel Le Donjon - Coeur de la Cité Médiévale and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Hôtel Le Donjon - Coeur de la Cité Médiévale also has a garden.

Are there restaurants at or near Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, there's an on-site restaurant, Brasserie Le Donjon.

What's the area around Hôtel Le Donjon - Coeur de la Cité Médiévale like?

Hôtel Le Donjon - Coeur de la Cité Médiévale is in City of Carcassonne, a short 1-minute walk from Historic Fortified City of Carcassonne and 2 minutes' walk from Basilica of St. Nazaire and St. Celse. Travellers love the hotel's prime location.

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Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

The people were really nice and there was an amazing courtyard leading up to the room. The bed was also really nice.
John, 2-night trip

10/10 Exceptional

Fantastic stay
Fantastic stay. Couldnt have been better. Staff lovley and friendly. Great location. Breakfast 5 star
Martin, 3-night trip

10/10 Exceptional

Lovely stay, great location for the city.
Alexander, 1-night trip

10/10 Exceptional

Probably the best decision in my trip. The hotel is cozy, comfortable, and has character. The staff is superb: cordial and helpful all the time.
Aldo, 2-night trip

10/10 Exceptional

Great option when visitong Carcassonne
Great option when visitong Carcassonne, right in the cité medievale. Amazing location, very good breakfast and quality of the room. In a historical house
Louis, 2-night trip

10/10 Exceptional

Pleasent stay
Lovely room, super location, friendly staff, good value
Dr. Michael, 1-night trip

8/10 Very good

A great choice for a night or two within the medieval walled city.
Laura, 2-night trip

10/10 Exceptional

Great location
Mary, 1-night trip

10/10 Exceptional

staff was excellent as was our room. loved the town and would recommend two night stay.
stephen, 1-night trip

10/10 Exceptional

Quiet and comfortable
Gail, 3-night trip

2/10 Poor

Dishonest
We had booked a superior room, but they placed us in a standard room instead—smaller, with only one window overlooking the garden and no terrace, despite what was advertised on their website. My daughter had experienced the same issue before. This is truly dishonest management with questionable practices. I strongly advise against staying here.
Giulia, 1-night trip

10/10 Exceptional

The location of the rooms in a private courtyard was outstanding.
william, 1-night trip

8/10 Very good

Very nice option in the medieval town. The private patio was a nice touch.
Francis, 1-night trip

10/10 Exceptional

Very good hotel, situated perfectly to explore the old city. Room was excellent and staff very friendly. Secure parking very easy to find and baggage service to and from hotel is really useful
Neil, 3-night trip

8/10 Very good

Wonderful location
Always love staying at the Donjon. The location is perfect, staff are friendly, great breakfast. The only negative is the bathroom. We had 3 rooms and all 3 the shower water leaked all over the floor despite numerous attempts to stop this. Also a couple of our travellers nearly slipped in the shower. The surface is very slippery.
Sharon, 2-night trip

10/10 Exceptional

The staff was friendly and it was accessible to many places!!
Erin, 1-night trip

10/10 Exceptional

Great place to explore Carcasonne. Well located. Helpful stsff
Mark, 2-night trip

10/10 Exceptional

Great stay and very helpful and friendly staff. The location is amazing, in the middle of Carcassonne. The rooms are clean and tidy. We enjoyed staying here very much!
1-night trip

10/10 Exceptional

Magical stay inside a walled city
amazing location inside the walled city of Carcassone
Thomas, 1-night trip

10/10 Exceptional

Great place with wonderful staff!
Philip, 1-night trip

10/10 Exceptional

Loved this hotel. Service was excellent, property is beautiful, beds were comfortable. The family room was very spacious. I would recommend this hotel to my friend and family, and would definitely stay here again.
Lisa, 1-night trip

8/10 Very good

Great experience overall. Property could use some light maintenance but service was great.
Erika, 2-night trip

10/10 Exceptional

Wonderful two day experience
stephen, 1-night trip

10/10 Exceptional

Great choice for families, solo or couple travellers.
Katerina, 2-night trip

10/10 Exceptional

The hotel was excellent and staff so attentive and helpful. What an experience staying in the walled city staying at the hotel made it even more special
Philip, 3-night trip