Good things:
- Location - fantastic views of the Bay, great access to Anse Vata and Baie de Citrons
- Facilities - lovely beach and spa, great parking
- Food - Fare restaurant was good, breakfast and room service very average, prices competitive for the fact that this is a "luxury" hotel
Disappointments:
- Housekeeping - they don't clean anything or replace things properly, e.g., dirty spoon, coffee cups, empty soap bottles, bathrobes. Despite multiple requests to rectify these problems, it took 2-3 days before they got their act together. Small things but they add up - makes you question the cleanliness and overall standard
- Room design - Nice views and spacious, but the airconditioning is completely ineffective as the vent is right near the door, which means horrendously hot nights during the summer. You sleep effectively with just a fan - not what you want in a luxury hotel
- Inconsistent service - Couple of nice and helpful receptionists, but everyone else is largely ineffective, bordering on unhelpful, you'll have to call at least twice to get anything done
Overall, it seems that they just take it for granted that they are the only “luxury” hotel in Noumea, and don’t do much to prove it. You certainly don’t get what you pay for from such a reputed brand. A less fancy name or place would likely charge you less and do a better job. Disappointing because their other properties in New Caledonia are certainly up to scratch. Very unlikely to return.