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Terrasse Hotel Playa del Carmen

3.5 star property
Art Deco hotel with outdoor pool, near Playa 88

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Terrasse Hotel Playa del Carmen

Rooftop terrace
Outdoor pool, pool loungers
View from property
Outdoor pool, pool loungers
Deluxe Double Room, 2 Double Beds | View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Airport transfer
    Airport transfer
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Beach sunloungers
  • Beach towels
  • Spa services
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Communal living room
  • Front desk safe
Feel at home
  • Private bathroom
  • Daily housekeeping
  • Blackout curtains
  • Lift
  • Minibar
  • Digital TV service
The price is NZ$103
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | View from room

Deluxe Double Room, 1 King Bed

Highlights

Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Down duvet
Blackout curtains
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 2 Double Beds

View from room

Premium Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Down duvet
Blackout curtains
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | View from room

Deluxe Double Room, 1 Queen Bed

Highlights

Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 17.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | View from room

Deluxe Double Room, 2 Double Beds

Highlights

Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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The price is NZ$95
includes taxes & fees
27 Nov - 28 Nov
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About the area

Map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710

What's nearby

  • Mamitas Beach - 11 min walk - 0.9 km
  • Quinta Avenida - 13 min walk - 1.1 km
  • Playa del Carmen Main Beach - 13 min walk - 1.2 km
  • Punta Esmeralda Beach - 19 min walk - 1.7 km
  • Gran Coyote Golf - 4 min drive - 4.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪San Lucho Mezcaleria - ‬6 min walk
  • ‪Ojo de Agua - ‬7 min walk
  • ‪Crisol - ‬2 min walk
  • ‪Quadra Café - ‬4 min walk
  • ‪Tropical Tacos - ‬4 min walk

About this property

Terrasse Hotel Playa del Carmen

Terrasse Hotel Playa del Carmen features a rooftop terrace and puts you within a 15-minute walk of Playa del Carmen Main Beach and Mamitas Beach. Guests can take a dip in the outdoor pool and indulge in deep-tissue massages. This Art Deco hotel is also a short five-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 22 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • Prior to arrival, you must complete online registration via a secure link
  • You will be asked to provide the property with a copy of your government-issued photo ID after booking

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

  • No on-site parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Shared microwave
  • Water dispenser

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Communal living room
  • An outdoor pool
  • Spa services
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Tile flooring in public areas

Room amenities

Be entertained

  • 55-inch Smart TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts cash.
Cashless transactions are available.

Also known as

Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Terrasse Hotel Playa del Carmen offer free cancellation for a full refund?
Yes, Terrasse Hotel Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Terrasse Hotel Playa del Carmen?
Yes, there's an outdoor pool.
Are pets allowed at Terrasse Hotel Playa del Carmen?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Terrasse Hotel Playa del Carmen?
Sorry, there's no on-site parking at Terrasse Hotel Playa del Carmen.
Is an airport shuttle service offered by Terrasse Hotel Playa del Carmen?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Terrasse Hotel Playa del Carmen?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Terrasse Hotel Playa del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min drive) is nearby.
What is there to do at Terrasse Hotel Playa del Carmen and nearby?
Terrasse Hotel Playa del Carmen has an outdoor pool and spa services.
What's the area around Terrasse Hotel Playa del Carmen like?
Terrasse Hotel Playa del Carmen is a short 13-minute walk from Playa del Carmen Main Beach and 11 minutes' walk from Mamitas Beach.

Terrasse Hotel Playa del Carmen Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Poor

Pésimo
Fue la peor experiencia, muchísimo ruido de las personas que limpiaban la habitación desde antes de las 8 am en los pisos de arriba, se escuchaba como arrastraban todo, barrían, me cambiaron de habitación y lo mismo en la terraza, el internet pésimo, agua fría para bañarse, la plancha horrible no sirve, el aire acondicionado tampoco, cero puedes descansar
2-night business trip
Verified Hotels.com guest review

6/10 Good

Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.
Verified Expedia guest review

6/10 Good

It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
Paula, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good
Doris, 5-night trip
Verified Hotels.com guest review

6/10 Good

Scott, 4-night trip
Verified Expedia guest review

10/10 Exceptional

araceli, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome staff, clean hotel, will definitely stay there again!
Timothy, 7-night trip
Verified Expedia guest review

6/10 Good

Mohammed, 6-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel is clean and the staff is very welcoming and helpful. The area is centrally located to shopping,the beach, and restaurants. The restaurant
Juan, 4-night romance trip
Verified Expedia guest review

6/10 Good

Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
Mohammed, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Misan, 4-night trip
Verified Expedia guest review

2/10 Poor

Not what I’ve expected. What’s online isn’t the same in person.
Hillary, 7-night trip
Verified Expedia guest review

2/10 Poor

The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!
Ebony, 7-night trip
Verified Expedia guest review

4/10 Fair

The all inclusive didn't cover much. They added extra charges to our card after we left, even though we paid for the two waters we drank in the room.
Aaron, 1-night romance trip
Verified Expedia guest review

8/10 Very good

I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.
Jordan, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Dale, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Very good, cozy hotel
The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion.
Rendell, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Todo muy bien! El personal súper amable!
Aldara, 1-night trip
Verified Expedia guest review

8/10 Very good

Great spot.
Justin, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.
Ariyon, 4-night trip
Verified Expedia guest review

10/10 Exceptional

francois, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Relaxing stay
**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.
LiLiane, 1-night trip
Verified Hotels.com guest review

6/10 Good

Hakan, 3-night trip
Verified Expedia guest review

2/10 Poor

Regan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great little hotel.
Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend.
JACK, 1-night trip
Verified Hotels.com guest review