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Mara Serena Safari Lodge

Luxury lodge with outdoor pool, near Maasai Mara National Reserve

  • Free continental breakfast, free WiFi, and free parking
From
NZ$732

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  • Mara Serena Safari Lodge
  • Mara Serena Safari Lodge
  • Outdoor Pool
  • Outdoor Pool
  • Mara Serena Safari Lodge
Mara Serena Safari Lodge. Image 1 of 37.
1 / 37Mara Serena Safari Lodge
Maasai Mara Game Reserve, Maasai Mara, Kenya
8.4.Very good.
  • Stayed in August after re-opening with covid. Masks must be worn at all times, food…

    Aug 10, 2020

  • Lovely location ad fantastic views. Welcoming staff.

    Feb 8, 2020

See all 10 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 74 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Spa services

Feel at home

  • Children's pool
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Separate dining area
  • Separate sitting area

What’s around

  • In a national park
  • Maasai Mara National Reserve - 1 min walk
  • Oloololo Gate - 13.4 mi / 21.5 km
  • Musiara Gate - 27.1 mi / 43.7 km

Book this property and collect stamps after your stay

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Enter dates for 2 guests

  • Standard Room

What’s around

Landmarks

  • In a national park
  • Maasai Mara National Reserve - 1 min walk
  • Oloololo Gate - 13.4 mi / 21.5 km
  • Musiara Gate - 27.1 mi / 43.7 km

Getting around

  • Maasai Mara (MRE-Mara Serena) - 5 min drive
  • Maasai Mara (ANA-Angama Mara) - 65 min drive
  • Maasai Mara (OLX-Olkiombo) - 126 min drive
  • Maasai Mara (HKR-Mara North) - 107 min drive
  • Maasai Mara (KTJ-Kichwa Tembo) - 56 min drive
  • Maasai Mara (MDR-Musiara Airstrip) - 112 min drive
  • Maasai Mara (OLG-Olare Airstrip) - 149 min drive
  • Airport shuttle (surcharge)
map
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Maasai Mara Game Reserve, Maasai Mara, Kenya

At a glance

Size

  • 74 cabins
  • Arranged over 1 floor

Arriving/leaving

  • Check-in time noon-6 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 6 AM - midnight. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property is located in a national park. The additional mandatory fee covers entrance to the park. Guests must purchase a ticket to enter the park; the ticket is valid for 24 hours from the time of issue. If a guest is staying more than 1 night, they are required to renew their ticket on or before the expiration time as indicated on the ticket. A transit ticket is valid for 2 hours only. Any person in violation will be fined. Park entry fees are not included in the accommodation rate and are charged separately upon entry at Maasai Mara Game Reserve (Mara Conservancy). Daily entry is 6 AM-6 PM.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 6:00 AM to 5:00 PM*

Parking

  • Free onsite self parking
*See small print for additional details or extra charges

The manager

Speaks: English

At the property

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Ecotours nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • One meeting room

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom

Languages Spoken

  • English

In the cabin

Home comforts

  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Premium bedding

Things to enjoy

  • Separate dining area
  • Separate sitting area
  • Balcony

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, and Swedish massages.

Small print

Also known as

  • Mara Serena
  • Serena Mara Safari Lodge
  • Mara Serena Safari Lodge Lodge
  • Mara Serena Safari Lodge Maasai Mara
  • Mara Serena Safari Lodge Lodge Maasai Mara
  • Mara Serena Lodge
  • Mara Serena Safari
  • Mara Serena Safari Lodge
  • Mara Serena Safari Lodge Masai Mara
  • Mara Serena Safari Masai Mara
  • Serena Lodge Mara
  • Serena Mara
  • Serena Mara Lodge

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 45 per person (one-way)

Airport shuttle for children between the ages of 4 and 12 costs USD 23 (one-way)

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Additional fee: USD 70 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Mara Serena Safari Lodge does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from noon - 6 PM. Check-out time is 10 AM.
  • Yes, there's an onsite restaurant.
  • Yes, an airport shuttle is available from 6:00 AM to 5:00 PM on request. The charge is USD 45 per person one-way.
  • Have fun during the warmer months with activities nearby such as hiking. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the lodge's other amenities, which include a fitness center and spa services.
8.4.Very good.
  • 10.0.Exceptional

    The staff was excellent. Amenities great. The room could have been little better; NO AIR CONDITIONING, NO TV. NO SCREENS. Staff & services excellent

    4 night romance trip, Jan 7, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Best view in the world! Enjoy the vista, elephants, and giraffes from the pool or your hotel window. Staff couldn’t be more kind and accommodating. Safari wildlife is maybe best in the world. I’ve been twice now and both times managed to see the “big 5” plus many elephants, giraffes, and warthogs etc. I also recommend the village tour! Our guide John really showed us a good time while educating us about his family and culture. Food (considering the distance from a grocery store etc) is excellent! Plenty of fruits and vegetables- plus delicious carnivore options too. Love this place and can’t wait to visit again with my parents.

    3 night romance trip, Jan 3, 2020

    Verified Expedia guest review

  • 6.0.Good

    I did not like the staff in the dining room ingroreing me on the last day at breakfast

    4 night trip, Nov 23, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Do not go there

    The lodge is in a desperate need of renovation.Filthy, paint chipped, hardware loose, appliances ancient, mosquito nets with holes. Our mattress had blood stains and no mattress pads. We got one pillow without pillow case. We wanted to check out immediately but there is nowhere to go at a short notice . For the price they charge they should be ashamed for the “luxury lodging” they provide. Food was terrible, could not cut any meats even with a stake knives. Salads limited to tomato and cucumber. We had to settle for rice. They nickele and dime you every step of the way: water, tea, coffee is an additional cost ( and this is a full board) Staff is overworked and probably greatly underpaid, everyone was waiting for a handout and this is with a service charge already included in the stay. Hotel caters to huge tour groups who descend upon it and make stay noisy and stressful

    David, 2 night romance trip, Jul 4, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A fabulous stay right in the heart of the park. The staff and service were really excellent. They made it a real home from home. Highly recommended

    3 night trip, Nov 25, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    SIMPLY THE BEST

    This was the best hotel EVER!!!! from the Safaris, to the food to the hospitality! The views, the beauty, the landscape. WE WILL BE BACK AND BRING FAMILY!! Thank you for looking after my Father in law so well. They loved their time.

    Chloe, 4 night romance trip, Nov 7, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    静か、眺めが最高、スタッフ フレンドリー、 食事がイマイチ、 お土産ショップはおススメ。

    runrun, 2 night trip, Apr 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    1 night trip, Mar 23, 2019

    Verified Expedia guest review

See all 10 reviews