6/10 Good
26 January 2025
Not Prepared for The Weather
No hot water during our stay, no assistance carrying bags up the stairs, as we checked out we asked about the posted gift of wine which we weren’t given (they then gave us a bottle), and the steps going in on the night of arrival were wicked scary icy!! Parking lot was not available and street parking was two hour parking only. Check in staff encouraged us to just park there. At checkin, staff were not sure if a room was left, told us we don’t get hot water, no place to eat and she wasn’t sure we would get the advertised breakfast in the morning. We were not offered any other accommodations and it is highly unlikely that Hotels.com will give us any refund or discounted rate for our stay.
Mark
Mark, 2-night trip
Verified Hotels.com guest review