Turtle Cay by Diamond Resorts, Virginia Beach, United States of America

Nasty and unhelpful staff

Overall, the stay was ok. I ended up being sick during the night and had to check out early. On that note, the mattress was VERY worn and leaned heavily to one side. Other than that the facility was excellent.

Place is well taken care of. Very pleased with stay with one exception. We ran a bath and the tub had black dirt floating in the water. Maintenance responded very quickly but the attempt to fix it consumed two hours just to experience the same issue after they said it should be fixed. Took pictures and presented to person at checkout and I was told they will work with me to resolve. I have not been contacted at this point.

The property itself is very nice. The room was very nice, unfortunately the room next door had kids and a crying baby. I was only there for the night, so had I been staying multiple nights, I may not have noticed the kids. My room was facing busy street with traffic all night.

My wife and I booked this hotel for just one night. We wanted to be on the ocean and have a nice balcony to sit on at night. Unfortunately we received neither of these things. We paid $402 for the one night which is about the average rate for ocean front hotels. This hotel is on the other side of Atlantic Drive so it might as well be on Pacific but since it has an Atlantic address the hotel feels the can charge the premium the oceanfront hotels charge. We did not even get a balcony. We literally had NO VIEW AT ALL and when I addressed this with management they told me I could upgrade. UPGRADE FROM ALREADY PAYING $400 FOR A NON OCEANFRONT VIEW WITH NO VIEW OF ANYTHING AT ALL ? No thanks! If this reservation had been refundable I would have told them to keep their room and gone somewhere else but it wasn’t so my wife and I had to settle for mediocre on our one night to get away. I told HOTELS.COM of my frustrations and they tried their best to contact the hotel to resolve this but this hotel and diamond resorts seems to not be interested in making me happy at least. I was very disappointed in the lack of effort to make our room available on time or any effort at all to make us happy. This is my honest review.