Hilton Garden Inn Westbury, Westbury, United States of America

My daughters and I came home with bed bugs, and lice. The stay there was atrocious. The hotel was filthy. One morning in front of the elevator there were two cream of wheat packets dumped all over the floor in the banquet table on the second floor. Empty bottles of liquor all around the place, cigarette butts thrown everywhere. My 10 year old girls opened up the bedroom window one night and saw a man punching a woman in the face. My girls were terrified and had panic attacks. The couple left and I called the front desk to notify them. The marijuana smells were unbearable in both the elevators and on the room floor. I will never stay at this hotel again. I will be reaching out to the general manager for a refund and reimbursement for the cost to rid bed bugs and lice. I am beyond disgusted

Front desk rep extremely professional and helpful check was quick, general stay was relaxing and enjoyable

Lovely hotel...very clean and comfortable. Friendly and helpful staff. Highly recommended.

The room was quiet and clean and the bed was comfortable, which are the most important things. In addition, the housekeeping staff was responsive and friendly, as was Angelee at the front desk. However, Alexis at the front desk was very rude, needlessly argumentative, and interrupted me repeatedly. She has no manners or customer service skills. Additionally, the following items in my room were malfunctioning or broken: one television, both phones, and the bathtub.

First time at this hotel,and it will not be my last.....the staff was friendly and helpful,the rooms were very nice and cozy,but best of all was the buffet breakfast,where they can make you anything you want,right there and they bring it to your table...it was really done very well,and very tasty....it is extra for the breakfast but very well worth it......the only thing I would like to see is more towels at the indoor pool