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Kempinski Hotel Grand Arena

5.0 star property
Bansko ski-in/ski-out hotel with spa and ski storage

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Photo gallery for Kempinski Hotel Grand Arena

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Poolside bar
Reception
2 bars/lounges, poolside bar
Exterior
Kempinski Hotel Grand Arena, nestled in a shopping district, offers a luxurious retreat with ski-in/ski-out access and downhill skiing. Unwind at the spa with a facial or hot stone massage, enjoy designer stores on site and 2 coffee shops/cafes.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Pool

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • Free children's club
  • Free supervised childcare
  • Ski storage
  • Ski passes
  • Health club
  • Outdoor tennis court
  • Sauna

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Separate bath and shower
The current price is NZ$327
includes taxes & fees
23 Jun - 24 Jun

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Mountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Mountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 38 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Pirin Street 96, Bansko, 2770

What's nearby

  • Bansko Ski Resort - 1 min walk - 0.0 km
  • Bansko Gondola Lift - 5 min walk - 0.5 km
  • Vihren - 7 min walk - 0.6 km
  • Holy Trinity Church - 2 min drive - 1.9 km
  • Ski Bansko - 17 min drive - 8.5 km

Getting around

  • Sofia (SOF) - 140 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk
  • ‪The Log House (Дървената Къща) - ‬5 min walk
  • ‪The House - ‬5 min walk
  • ‪Ginger - ‬3 min walk
  • ‪Victoria - ‬1 min walk

About this property

Kempinski Hotel Grand Arena

With ski-in/ski-out access, Kempinski Hotel Grand Arena allows you more time for downhill skiing. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Gallery Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and an outdoor pool. Ski passes and storage are also available.

Languages

Bulgarian, English

At a glance

DONE

Hotel size

    • 123 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets allowed (dogs and cats only, up to 10 kg per pet)*
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (EUR 5 per day)
    • On-site valet parking (EUR 10 per day)
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on-site

What to do

  • Tennis
  • Archery
  • Hiking/biking trails
  • Evening entertainment
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Mountain biking nearby
  • Mountain climbing nearby
  • Horse riding nearby
  • Safari nearby
  • Rafting nearby
  • Ice skating nearby
  • Hot springs nearby
  • Fishing nearby

Working away

  • Business centre
  • 4 meeting rooms
  • Conference space (2691 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Ski storage

Facilities

  • 5 buildings/towers
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • Piano
  • 24-hour fitness centre
  • An outdoor pool
  • An indoor pool
  • Designer shops on-site
  • Bike parking
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Bathroom emergency pull cord
  • Well-lit path to entrance
  • Step-free path to entrance

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Dining

Gallery Restaurant – This poolside buffet restaurant specialises in international cuisine and only serves breakfast. Guests can enjoy drinks at the bar.
Come Prima Restaurant – Overlooking the pool and garden, this restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sushi Bar and Teppanyaki – This restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 1.23 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 180 per person (one-way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per night, plus a one-off cleaning fee of EUR 25

Parking

  • Self-parking costs EUR 5 per day
  • Valet parking costs EUR 10 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • The seasonal pool is open from June to October
  • Guests under 16 years old are not allowed in the fitness facility
  • Guests under 14 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Arena Grand Hotel
Grand Arena Hotel
Grand Hotel Arena
Hotel Grand Arena
Kempinski Grand Arena
Kempinski Grand Arena Bansko
Kempinski Grand Arena Hotel
Kempinski Grand Hotel Arena
Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Bansko
Kempinski Resort Grand Arena
Kempinski Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel Bansko

Frequently asked questions

Does Kempinski Hotel Grand Arena offer free cancellation for a full refund?

Yes, Kempinski Hotel Grand Arena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kempinski Hotel Grand Arena?

Yes, there's an indoor pool, an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Kempinski Hotel Grand Arena?

Yes, cats and dogs are welcome, with a maximum weight of 10 kg per pet. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Kempinski Hotel Grand Arena?

Yes. Self-parking costs EUR 5 per day. Valet parking costs EUR 10 per day.

Is an airport shuttle service offered by Kempinski Hotel Grand Arena?

Yes, an airport shuttle is available. The charge is EUR 180 per person one-way.

What are the check-in and check-out times at Kempinski Hotel Grand Arena?

You can check in starting at 3 PM. Check-out time is noon.

What is there to do at Kempinski Hotel Grand Arena and nearby?

Have fun with on-site activities such as archery and hiking, and practise your swing on the tennis courts. Additional recreation nearby includes hot springs, casino gaming and safari tours. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Kempinski Hotel Grand Arena also has 2 bars, a seasonal outdoor pool and a 24-hour fitness centre, as well as a sauna and a garden.

Are there restaurants at or near Kempinski Hotel Grand Arena?

Yes, there are 3 on-site restaurants, featuring international cuisine, garden views and poolside dining.

Does Kempinski Hotel Grand Arena have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

Does Kempinski Hotel Grand Arena have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Kempinski Hotel Grand Arena like?

Kempinski Hotel Grand Arena is a short 1-minute walk from Bansko Ski Resort and 4 minutes' walk from Bansko Gondola Lift.

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Kempinski Hotel Grand Arena Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Location
Breakfast
Spa
View
Room
Food
Children
Restaurant

What guests liked

  • The spa was fantastic, especially the aroma massage, and offered great facilities. (4 reviews)
  • Breakfast offered a wide selection of fresh options and was well-stocked throughout service. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

excellent hotel, excellent breakfast great location
1-night trip

10/10

great resort
3-night trip

10/10

Very well presented hotel with great facilities and good access to town and mountain.
2-night trip

10/10

Spa was nice
1-night trip

10/10

Great stay, everything was perfect!
3-night trip

8/10

Great location and lovely staff.
6-night trip

10/10

Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
1-night trip

10/10

It was a great vacation
5-night trip

10/10

Great stay and amazing location. I would definitely return again.
3-night trip

8/10

Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)
6-night trip

10/10

Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
5-night trip

10/10

Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended.
1-night trip

10/10

Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.
7-night trip

10/10

The best customer service ever!
3-night trip

6/10

The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable.
1-night trip

10/10

We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
4-night trip

10/10

4-night trip

10/10

2-night trip

10/10

3-night trip

10/10

5-night trip

10/10

3-night trip

10/10

4-night trip

8/10

Konum çok iyi, otel çalışanları ilgili ve nazik, temiz, kahvalti yeterli. Yatakları daha rahat olabilir.
6-night trip

10/10

6-night trip

8/10

6-night trip