Imperial Hotel Tramontano, Sorrento, Italy

Upon reflection on this stay, it was better than I thought in the moment. I wanted a hotel with a spa and here on Hotels.com it shows things to do ‘spa’ and massages in rooms. During check in we were informed there is no spa and no massage services. Who needs to update this on hotels.com page? We were referred to a spa down the road which was just lovely. The restaurant proved to be better than expected. The service was SO sweet with traditional servers and a classic feeling overall The food was delicious. Lobster for 40 euros, pasta with mushrooms so good, and a lemon desert that my hubby couldn’t get enough of - made for a wonderful meal! Below this hotel, is the ‘waterfront’ and it was so great to use their elevator and get down in the water. They have a discount with the Leon’s beach and it was about 20 bucks for chairs and an umbrella and we borrowed hotel towels. I recommend this hotel due to the service, location and classic feeling.

We love this hotel. It’s great how they have managed to keep its old world charms and not ruined it. The staff are wonderful and the food great quality and value. We also love the gardens and relaxed welcoming atmosphere.

We had a great stay. The breakfast was delicious. The rooms were large and the bed was comfortable. The concierge was very helpful with ideas of what to do and where to eat in town. The location was terrific as well. Everything was within a short walking distance. We only needed a taxi to get from the port to the hotel.

The views from the dining area are spectacular. It's right next door to the traghetto (ferry) port to Naples, which is convenient. It's also in a great location near the center of town. The breakfast lacked imagination and was of mediocre quality (I had better during this trip at two hotels that were far less money per night) and the wait staff seems actually unhappy, although I may just have caught them on a bad day. If it was my hotel, I'd had a serious talk with the executive chef about how he is managing that part of the guest experience. Their restaurant was the greatest drawback. The front desk people were an interesting mix - two of them were above average wonderful, and two of them seemed quite put out by having to deal with guests. My particular room was rather shabby, but that may not be true in the whole place. Curiously, the bellmen were exceptionally helpful and quick to respond, which helped a LOT since Sorrento is a great place to shop and my luggage doubled in quantity in the 2 days I was there. Grounds were lovely.

I cannot even count the number of times that we have stayed at Hotel Tramontano. We would not consider staying anyplace else. The staff is wonderful and the location could not be better. We would highly recommend this hotel.