Tunjungan St No.11 - 21, Genteng, Surabaya, East Java, 60275
What's nearby
Tunjungan Plaza - 8 min walk
Grand City Surabaya - 18 min walk
Surabaya Plaza Shopping Mall - 20 min walk
Pasar Atum Mall - 4 min drive
Surabaya Zoo - 7 min drive
Getting around
Surabaya (SUB-Juanda) - 38 min drive
Surabaya Pasar Turi Station - 20 min walk
Tandes Station - 22 min drive
Surabaya Gubeng Station - 28 min walk
Surabaya Kota Station - 28 min walk
Airport shuttle (surcharge)
Restaurants
Toko Kopi Padma - 2 min walk
Gelateria - 3 min walk
Locaahands - 2 min walk
Bhek - 4 min walk
Depot "WD - 4 min walk
About this property
Platinum Hotel Tunjungan Surabaya
Platinum Hotel Tunjungan Surabaya offers a great location, putting you within a short 10-minute walk of Tunjungan Plaza. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a bar/lounge and a fitness centre.
Languages
English, Indonesian
At a glance
Hotel size
292 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Free babysitting
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
Parking
Free on-site self-parking
Free on-site valet parking
Wheelchair-accessible parking on site
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
Restaurant
Bar/lounge
Room service
Snack bar/deli
Travelling with children
Free babysitting
Working away
Business centre
18 meeting rooms
Conference space (6954 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Bike hire
Bike storage
Romance packages
Facilities
Safe-deposit box at front desk
Terrace
Fitness centre
2 outdoor pools
Bike parking
Full-service spa
4 hot tubs
Sauna
Massage/treatment rooms
At least 80% organic food
Humane treatment of captive wild animals
At least 10% of profits reinvested in community and sustainability
Double-glazed windows
Comprehensive food waste policy
Comprehensive recycling policy
Banquet hall
Outdoor entertainment area
Accessibility
Lift
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Accessible airport shuttle
Room amenities
Be entertained
49-inch flat-screen TV
Premium cable channels
Streaming services
Home comfort
Air conditioning
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Blackout curtains
Premium bedding
Freshen up
Private bathroom
Hairdryer
Towels
Toothbrush and toothpaste
Stay connected
Desk
Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Energy-saving switches
Water-efficient showers only
Special features
Spa
The on-site spa has 2 treatment rooms, including rooms for couples. Services include massages.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately IDR 250000 for adults and IDR 125000 for children
Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way. Maximum occupancy 3)
Children & extra beds
Rollaway beds are available for IDR 350000.0 per night
Policies
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Platinum Tunjungan Surabaya
Platinum Hotel Tunjungan Surabaya Hotel
Platinum Hotel Tunjungan Surabaya Surabaya
Platinum Hotel Tunjungan Surabaya Hotel Surabaya
Frequently asked questions
Is there a pool at Platinum Hotel Tunjungan Surabaya?
Yes, there are 2 outdoor pools.
Are pets allowed at Platinum Hotel Tunjungan Surabaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Platinum Hotel Tunjungan Surabaya?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Platinum Hotel Tunjungan Surabaya?
Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.
What are the check-in and check-out times at Platinum Hotel Tunjungan Surabaya?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Platinum Hotel Tunjungan Surabaya and nearby?
Platinum Hotel Tunjungan Surabaya has 2 outdoor pools and a spa, as well as a fitness centre.
Are there restaurants at or near Platinum Hotel Tunjungan Surabaya?
Yes, there's an on-site restaurant.
What's the area around Platinum Hotel Tunjungan Surabaya like?
Platinum Hotel Tunjungan Surabaya is in Genteng, a short 8-minute walk from Tunjungan Plaza and 18 minutes' walk from Grand City Surabaya.
Platinum Hotel Tunjungan Surabaya Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.2/10
Staff & service
10/10
Amenities
9.8/10
Property conditions & facilities
9.8/10
Eco-friendliness
Reviews
10/10 Exceptional
24 October 2024
BOON HOW
BOON HOW, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 August 2024
good location and comfortable hotel
near to Tunjungan plaza and near many eating place and big breakfast selection
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
2 June 2024
On time checkin without waiting. Requested for smoking room and ready when arrived. Price is not so expensive and reasonable even during school holiday. Very highly recommended to who ever want to stay at this hotel.
Abd Shukor Bin
Abd Shukor Bin, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
14 April 2024
Dennis
Dennis, 15-night trip
Verified Expedia guest review
10/10 Exceptional
24 February 2024
Parking might be trouble because limited and limited room maunuver for vehicle.
Abd Shukor Bin
Abd Shukor Bin, 3-night family trip
Verified Expedia guest review
6/10 Good
22 June 2023
lengthy check in. Room is standard, but bathroom is small and narrow. Bed is nice and firm. AC not cold enough in our room. Breakfast is OK