NH Collection Royal La Merced

3.0 star property
Boutique hotel with outdoor pool, near Clock Tower

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for NH Collection Royal La Merced

Massage
Interior
Exterior
Minibar, free cots/infant beds, free WiFi, alarm clocks
Outdoor pool

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Pool
  • Free WiFi
  • Restaurant

Main amenities (7)

  • Restaurants
  • Outdoor pool
  • Conference centre
  • Airport shuttle
  • Front desk safe
  • Concierge services
  • Free newspapers in the lobby

Feel at home (6)

  • Free cots/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Espresso maker
  • Laundry service
  • Minibar

Room options

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About the area

Map
Calle Don Sancho No 36- 165, Cartagena, Bolivar

What's nearby

  • Walls of Cartagena - 1 min walk - 0.1 km
  • Bolivar Square - 5 min walk - 0.5 km
  • Clock Tower - 7 min walk - 0.6 km
  • Cartagena de Indias Convention Center - 11 min walk - 1.0 km
  • San Felipe de Barajas Castle - 4 min drive - 3.7 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Cafe La Manchuria - ‬3 min walk
  • ‪Pink Dolphin - ‬3 min walk
  • ‪Pastelería Mila - ‬3 min walk
  • ‪Cafe De La Mañana - ‬2 min walk
  • ‪Restaurante Robert Sazon Monposino - ‬2 min walk

About this property

NH Collection Royal La Merced

Located just 3.7 mi (5.9 km) from the airport, NH Collection Royal La Merced offers a shuttle (available 24 hours). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Dona Carmen, which serves international cuisine and is open for breakfast, lunch and dinner. This boutique hotel is also within a short drive of Clock Tower and Bocagrande Beach.

Languages

English, Spanish

At a glance

Hotel size

  • 9 rooms

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*

Internet

  • Free WiFi in rooms

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Property amenities

Food and drink

  • Restaurant

What to do

  • Bike rentals nearby

Working away

  • Conference centre

Services

  • Concierge services
  • Laundry service
  • Free newspapers in reception

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • An outdoor pool

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Minibar
  • Espresso maker

Sleep well

  • Turndown service
  • Alarm clock
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Special features

Dining

Dona Carmen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 50000 per vehicle (return)

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards.

Also known as

Merced Royal
Merced Royal Cartagena
Merced Royal Hotel
Merced Royal Hotel Cartagena
NH Collection Cartagena Merced Royal Hotel
Collection Merced Royal Hotel
NH Collection Cartagena Merced Royal
Collection Merced Royal
La Merced Royal
NH Collection Royal Merced Hotel Cartagena
NH Collection Royal Merced Hotel
NH Collection Royal Merced Cartagena
NH Collection Royal Merced
NH Collection Cartagena La Merced Royal
NH Collection Royal La Merced Hotel
NH Collection Royal La Merced Cartagena
NH Collection Royal La Merced Hotel Cartagena

Frequently asked questions

Is there a pool at NH Collection Royal La Merced?
Yes, there's an outdoor pool.
Is an airport shuttle service offered by NH Collection Royal La Merced?
Yes, an airport shuttle is available. The charge is COP 50000 per vehicle return.
What are the check-in and check-out times at NH Collection Royal La Merced?
You can check in starting at 3 PM. Check-out time is noon.
Is there an on-site casino at NH Collection Royal La Merced?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (6-min drive) is nearby.
What is there to do at NH Collection Royal La Merced and nearby?
Have fun during the warmer months with activities nearby such as cycling. NH Collection Royal La Merced also has an outdoor pool.
Are there restaurants at or near NH Collection Royal La Merced?
Yes, Dona Carmen offers international cuisine.
What's the area around NH Collection Royal La Merced like?
NH Collection Royal La Merced is a short 7-minute walk from Clock Tower and 5 minutes' walk from Bolivar Square.

NH Collection Royal La Merced Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

Perfect location, perfect stay
Right in centro of the walled city. Staff was incredibly nice and helpful. We were on our honeymoon, so the staff decorated our new one night with roses shaped in a heart. Would highly recommend
6-night trip
Verified Expedia guest review

8/10 Very good

Excellent location. Charming little hotel with great service. Our room was not the best in it, on the small side and condition could be better, but deficiencies made up with common areas, including the top floor terrace and the swimming pool in the lobby.
Rafael, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Amazona staff, great location.
I went for a wedding and Leonel and Karen went out of their way to help us in every possible way. I needed a hair dresser and make up artist and Leonel made it happen with no hesitation at all. I also needed 4 gigantic balloons to be blown with helium and between Karen and Leonel they made it happen. Lovely small hotel in an excellent location. It's all about the sercive and everyone was so nice and readily available to help. Fernando at the "restaurant" also was friendly and spoiled us with a delicious breakfast.
Verified Expedia guest review

6/10 Good

Nice. But looks more better in pictures that in reality. Theyou say it has pool and what they have is not a pool. Location is great. Thare are so many things near
Verified Expedia guest review

10/10 Exceptional

Was was perfect for our needs
Located in the old town, close to museums, transportation at our doorstep Did a tour of city with a guide, which was great
Verified Hotels.com guest review

10/10 Exceptional

Amazing !!!!
Just returned from our 7 day Cartagena trip! We booked 4 rooms from the boutique hotel! Staff was amazing !!!breakfast amazing!! Everything was fabulous! The staff seriously went out of their way to make sure we were always taken care of! By the end of our trip, we felt like we were saying bye to our family .. Very emotional leaving this place! Would defiantly return! Amazing experience ! while in Cartagena check out. Havana club!!!!! Also visit the arepa guy outside the hotel! Best cheese arepas!
Verified Expedia guest review

2/10 Poor

Hotel falling into disrepair - doors don't lock
when I booked this hotel, I was excited, because the photos and reviews said such positive things. Having now stayed there, I feel that this property is being left to fall into ruin and disuse. The staff was really nice and tried hard to fix the problems, but it was obvious that this was beyond their power. The room we stayed in could not be locked! the battery for the automatic card lock had died, and no one could fix it. So, we spent one night in a room that could only be locked from the inside with the chain lock. There were no more free rooms that night to move us. The second day, we were upgraded to a very nice suite, BUT the room safe could not be locked, and the shower head was broken, and held in place with nails and screws. Plus, the water was cold. The hotel pool had a broken underwater light with loose wires hanging in the water. The jacuzzi upstairs was filled with green coloured smelly water. When we checked out, the front staff could not get the credit card machine to work and we spent 40 minutes waiting for them to get it to work. We almost missed our plane. The staff tried hard to make things work, but it was obvious that they were told to just try their best. I felt sorry for them, but I was very angry. the breakfast food was very good I have to say - super tasty. But, overall I have to say that you should not stay in this hotel - you can get better value at other places.
Verified Hotels.com guest review

8/10 Very good

Nice hotel!
We had a short stay but it was pleasant and very comfortable. There was a problem with the Direct TV in our room, so no channels available but we didn't care becuase we were out most of the time visiting the beautiful walled city. Highly recommended!
Verified Expedia guest review

8/10 Very good

Great vibes = great times
The room was lovely and air conditioned. We were only really there for sleeping. Excellent selection of TV channels in Spanish, English, Portuguese and a few other languages for background noise. The staff was wonderful and helpful (food recommendations, walking directions, taxis, etc). I speak Spanish so I can't comment on level of English spoken at the hotel. We were right across the street from the wall and the walk to anywhere we wanted to go was easy and seemed short. We walked to and from Gestamaní one night which looked far on a map but wasn't. Even with the constant flow of "greetings" on the streets from men, we (2 women) felt safe all the time.
Verified Expedia guest review

10/10 Exceptional

Special boutique hotel
La Merced Royale is a lovely, boutique hotel in the heart of Cartagena's historical district. The location could not be better as it was central but around a quiet courtyard with views of the bay. The rooms range in size from fairly cozy (with a king-size bed) to quite large (with a king-size bed and comfortable sofa bed). They are nicely appointed but not luxurious. The court-yard pool is small but fresh and attractive. The roof-top jacuzzi has views of the city wall and the bay. The delicious and varied breakfast is served in an elegant old hall by an attentive and gracious wait staff (who double as porters and pool attendants). Everyone speaks some English. One concern: websites say rooms have two beds, but only a couple do. This mattered to us as we were 6 guys (not couples) in three rooms, so we were less than thrilled to share beds. The hotel worked it out after a day, but when it says two beds per room, the second bed is more suitable for kids.
Verified Orbitz guest review

10/10 Exceptional

Charming hotel inside the walled city of Cartagena
We couldn't ask for anything more. This charming hotel located inside the walled city of Cartagena, Colombia. The hotel staff were extremely helpful and pleasant to the entire family. We would definitely stay there again.
Verified Expedia guest review

10/10 Exceptional

Great location
Great The AC a little problematic
Verified Hotels.com guest review

10/10 Exceptional

Awesome hotel good location a little expensive
Great service. Would stay again. No elevator. Nice view. Nice terrace. Ocean view. Awesome breakfast. XxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxXxxxxxxxxxxxxxxxxxxxxccxxxxXxxxxxxxccccccc
Verified Expedia guest review

8/10 Very good

Great location
This hotel is very cozy and has the perfect location in the old city of Cartagena
Verified Hotels.com guest review

8/10 Very good

Personalized and Pleasant Service
I enjoyed my 3 nights at the Merced Royal. The bed was very comfortable and the staff were super helpful, always with a smile.
Verified Orbitz guest review

8/10 Very good

Awesome Stay
I would recommend this hotel to anyone looking to stay in Cartagena.
Verified Orbitz guest review

8/10 Very good

One week stay
The hotel is located in a good area in the center of the walled city. We had our room upgraded to the fourth floor where the room was alot nicer and had great views of the ocean with a private sun deck (recommend that room). For breakfast the food was made to order from their menu and was very good! The bread was baked fresh, the jam was made in house fresh and even orange juice was freshly squeezed. They have two bikes you can use for free, so if your looking to bike around the city dont rent them from the place next door. All in all would stay again.
Verified Orbitz guest review

8/10 Very good

Quick business trip.
Clean and efficient hotel close to many old city sites. Good food and overall service was adequate.
Verified Hotels.com guest review

10/10 Exceptional

Perfect hotel to enjoy the historic city.
Friendly and helpful staff. Delicious Breakfast. Confortable room. Excellent location.
Verified Expedia guest review

8/10 Very good

Very friendly and helpful staff. It was close to everything. However a bit expensive, and not really a 4 star hotel.
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel with a friendly and helpful staff
La Merced is a great boutique hotel. As good or better then you would normally find in New York or San Francisco. The staff was very attentive, especially Natalia at the front desk. They will arrange transportation, reservations, and whatever you need. Highly recommended if you would like to stay in the old city in Cartagena.
Verified Expedia guest review

10/10 Exceptional

the hotel staff were sweet and attentive, the hotel was well situated, the rooms were comfortable, they served a very good breakfast--we would stay there again
Verified Hotels.com guest review

10/10 Exceptional

JUSTO LO QUE NECESITABA
Excelente atención, muy tranquilo y buena ubicación
Andreina, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Felicidad y alegría en nuestra estancia!
Heidi Elisabeth, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Local excelente pirém o serviço deve melhirar
O ar condicionado estava quebrado e tive que trocar de apt
Maria Adelia, 4-night romance trip
Verified Hotels.com guest review