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Overall score and ratings

7.4

Good

7.8/10

Cleanliness

8.1/10

Staff & service

7.5/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

4/10 Fair

no heating
The heating didn't work. They did not have the correct adapter to connect the air conditioner to the electricity. I'm guessing it wasn't born suddenly and they had enough time to find adaptor.. Lucky for them it wasn't frozen. Just disrespecting the customer
Yakov, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night trip
Verified Expedia guest review

6/10 Good

Breakfast buffet was poor. Cold food. Hard dry pancakes. Room very nice.
Melissa, 1-night trip
Verified Expedia guest review

8/10 Very good

Tracey, 1-night trip
Verified Expedia guest review

8/10 Very good

Holli, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Our bed wasn’t clean, had food crumbs and hair all over sheets. Disgusting!!
Jean, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The facility was very clean
Shane, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

The room was good,air conditioning good,but breakfast for the most part was cold. Waitresses were friendly and were there with coffee,no waiting.
Julia, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Kim, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The room was really nice and we were very impressed with the ease of parking right outside. However, the check in/out process was not enjoyable at all. We had booked with Expedia and were given a check in time of 3pm, we wound up arriving early, just before 2pm. I had a migraine and was anxious to get into the room for some rest before our event. We were told that our room wasn't ready and we couldn't check in until 3pm, so we parked in the parking lot and waited. At 3pm we were told our room wasn't ready, although there were many people both in front and behind us who were given their rooms. We were told to wait 30 mins, by this time i was starting to feel a little better so we went to grab some food. We returned just before 4pm and were again told the room was not ready, at this point we were not happy and asked to speak to a manager. At that point we were advised that our room was ready. The desk agent took our credit card, which is not unusual even when you pay in advance, however in this case they charged our credit card for well over the price we had booked at. We noticed the charge to our credit card 4 days later and contacted the hotel to fix the situation. We have been advised that it is now corrected. Had we not looked at our credit card statement we would not have known because we were also not provided with a receipt for the charge.
April, 1-night family trip
Verified Expedia guest review