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All properties in Kigali, Rwanda

Kigali Serena Hotel

Luxury Kigali hotel with outdoor pool, connected to the convention center

  • Free continental breakfast, free WiFi, and free parking
From
NZ$265

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  • Couples’ Dining
  • Outdoor Pool
  • Outdoor Pool
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1 / 40Couples’ Dining
Boulevard De La Revolution, Kigali, 250, Rwanda
8.6.Fabulous.
  • It was a nice hotel but beware they charge $35 USD for an airport shuttle which I thought…

    Feb 19, 2020

  • Good staff, pool area and breakfast. Definitely needs some upgrading as it shows it’s age…

    Jan 12, 2020

See all 35 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 148 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Spa services

For families

  • Cribs/infant beds (surcharge)
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • Heart of Kigali
  • Union Trade Center - 18 min walk
  • Club Rafiki - 26 min walk
  • Ryi'nyamirambo Market - 33 min walk
  • Nyamirambo Stadium - 43 min walk
  • Kigali Genocide Memorial Centre - 2.8 mi / 4.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Deluxe Room
  • Superior Room
  • Executive Suite

Location

Boulevard De La Revolution, Kigali, 250, Rwanda
  • Heart of Kigali
  • Union Trade Center - 18 min walk
  • Club Rafiki - 26 min walk

What’s around

Landmarks

  • Heart of Kigali
  • Union Trade Center - 18 min walk
  • Club Rafiki - 26 min walk
  • Ryi'nyamirambo Market - 33 min walk
  • Nyamirambo Stadium - 43 min walk
  • Kigali Genocide Memorial Centre - 2.8 mi / 4.6 km
  • Inema Art Center - 4 mi / 6.5 km
  • University of Kigali - 4.1 mi / 6.6 km
  • Ivuka Arts Kigali - 4.2 mi / 6.7 km
  • Kigali Convention Centre - 4.4 mi / 7.1 km
  • Kigali Heights - 4.5 mi / 7.2 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 16 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 148 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 4
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • French

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner.

The Sokoni Restaurant - Onsite restaurant.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of RWF 35 per person (one-way)

Children & extra bedsPay at property

  • Cribs/infant beds are available for RWF 40.0 per day
  • Babysitting/childcare is available for an extra charge
  • Airport shuttle for children between the ages of 4 and 12 costs RWF 18 (one-way)

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash.

Also known as

  • Hotel Kigali
  • Serena Kigali Hotel
  • Kigali Serena Hotel Hotel
  • Kigali Serena Hotel Kigali
  • Kigali Serena Hotel Hotel Kigali
  • Hotel Kigali Serena
  • Hotel Serena Kigali
  • Kigali Hotel
  • Kigali Hotel Serena
  • Kigali Serena
  • Kigali Serena Hotel
  • Serena Hotel Kigali
  • Serena Kigali

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Kigali Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in are available.
  • Yes, there's an onsite restaurant, The Milima Restaurant. Nearby restaurants include Soko Restaurant (4-min walk), Iriba Bar and Terrace (4-min walk), and German Butchery (12-min walk).
  • Yes, an airport shuttle is available. The charge is RWF 35 per person one-way.
  • Kigali Serena Hotel has an outdoor pool and a fitness center, as well as spa services and a garden.
8.6.Fabulous.
  • 8.0.Very good

    The air-conditioning in many rooms is not adequate. I love this hotel and have stayed there many times over the last ten years. But have noticed that other friends who stay there are leaving due to the problem of poor A/C in the rooms.

    1 night trip, Jan 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Pleasant ambience and affravtive pool Good food alternatives

    3 night trip, Jan 1, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic Stay

    Well-maintained and beautiful property. U-shaped building with a lagoon-like pool area in center. Comfortable and clean room and bathroom, with generous-sized products, bathrobes, and slippers. Fantastic staff that responds in very timely manner. Breakfast is a spread of Western, Indian, and African items, with a made-to-order egg station. Also had an outstanding thick and juicy T-bone steak, available on à la carte menu, as well as through room service. Had a fabulous massage in the spa, and sauna and jacuzzi available to guests at no extra charge. My husband and I also had side-to-side pedicures in the salon, which include a 15-minute full leg exfoliation and massage that put my husband to sleep. This will now always be our home in Kigali.

    Veronica, 1 night trip, Jan 1, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Better than the Ritz

    Beautiful and well-maintained property, with rooms looking onto a central, lagoon-like pool area. Amazing breakfast buffet with every type of cuisine imaginable, and cooked to order eggs. Every day they managed to serve the sweetest pineapple imaginable. Comfortable room, great bathroom with plentiful products, large bath towels, bathrobes and slippers. I had a wonderful one-hour relaxing massage in the spa, whose facilites, such as sauna and jacuzzi, are available to all guests. We also had side-by-side pedicures in the salon that included--at no extra charge--full leg exfoliation and massage for about 15 minutes, which put my husband to sleep. We also enjoyed the thick, juicy, and tender T-Bone steaks. Can order off the menu, or from room service. All staff is well-trained in politeness and hospitality and looking after the needs of guests, and all requests are satisfied in a very timely manner. For example, our room got really hot one night, we called the front desk at 11:00 p.m., a technician arrived promptly, checked it out, and went on the roof and got the AC fixed in minutes. Stay here if you want to be pampered.

    Veronica, 2 night trip, Dec 29, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Serena Hotel - Kigali

    excellent Property and amazing and very courteous staff. A jewel in the Serena chain.

    3 night business trip, Dec 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Had an amazing time at the hotel

    Temwa, 1 night business trip, Dec 19, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    From the time we arrived, to the time we left, the staff and amenities were top notch. I would definitely recommend the Serena.

    4 night romance trip, Nov 4, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Comfortable hotel in the central area of Kigali. Our room was very quiet even though it was just above the restaurant. They have a pool which was not very clear so we didn't use it. Front desk service was good; restaurant staff, especially at the breakfast restaurant was excellent! Breakfast buffet was excellent as well, lot's of choices.

    2 night trip with friends, Aug 29, 2019

    Verified Expedia guest review

  • 6.0.Good

    The standard rooms are poorly maintained. Shower not working or heating up

    N.K, 2 night business trip, Aug 6, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Boutique Vibe

    I decided to take a detour and spend a few nights in Kigali to see the city that everyone is talking about. The hotel was lovely and luxurious and relaxing. No complaints. I enjoyed the food and the cozy boutique vibe (versus the "conference-business meeting central" feeling I got at other hotels) I felt safe walking around the area, taking taxis, and enjoying local restaurants as a solo female traveler. I was only there a few nights, but I hope to be back for a longer holiday in the future.

    Cynthia, 4 night trip, May 20, 2019

    Verified Hotels.com guest review

See all 35 reviews