The proprietor, Paolo, was great at communicating how to get into the hotel with the codes provided. Although check-in is much different than it is at most American hotels, it was seamless. Paolo was available by phone and super helpful and knowledgeable about the city. This property is a 5 minute walk to the central train station, and convenient to the major tourist sites of Rome. The hotel itself is SO charming. It is on the fourth floor of a city building, and there are five rooms total. The hotel facilities are pristine- I did not see a speck of dust anywhere in the hallway or the room. All of it is very well-kept. The furniture is tasteful, and the walls are clean and freshly painted. The highlight of the room was the interior shutters on the windows, which provided a dark, restful night of sleep!