The staff at this hotel have been so accommodating, pleasant, and friendly! Definitely the best service I’ve experienced in Italy so far. I was quite uncomfortable on the mattress (they are firm and springy mattresses, and for a petite 100lb woman, I need something plush), however, they were beyond accommodating and let me try the other mattresses in other rooms (they seem to be all the same) and gave me all the extra pillows I asked for. My roommate did not have a problem with the bed at all, so for them to accommodate me was really special. Further, we had lunch, dinner, and breakfast here and the staff in the dining room are very helpful, kind, so friendly, and well mannered! The hotel meals were honestly better than the restaurant downtown that was awarded a Michelin in 2018. I would totally come back here for the delicious meals and amazing staff!