Hampton Inn Virginia Beach-Oceanfront South, Virginia Beach, United States of America

When arriving I waited at the desk 10 minutes before I was able to check in and the woman working was rude and disrespectful when I check into my room the TV did not work the indoor pool did not look clean at all the location and parking was good but checking out the front desk clerk was rude because someone from the kitchen had to get her out the office I will not be staying here again

My comment is more for hotels.com than for the establishment. I booked a premium room with two queens and a sofa bed. I arrived to a regular room with two queens and no sofa bed. Hotel wanted to charge an extra fee for a rollaway. Thank goodness the staff was kind enough to waive the fee for the option of using the rollaway bed. I was very disappointed. I did not receive what I booked and when I brought this to the attention of customer service, I was greeted with a $60 voucher for my next booking, which I will not be using since I will no longer book with hotels.

The room was in need of redoing, furniture scratched & worn, marks on walls etc.. one lampshade was covered in mold,asked for replacement & never got it , so I had to bring it to the front desk to get it.

We were placed in a Handicap room which I did not ask for and the bathroom situation with the shower really made a mess on the floor. We did receive fresh towels the next day for only the two of us so when you took a shower the water is all over the floor, and They didn't provide a new floor mat or Towel as it may be. The corner of the room up in the ceiling had the ceiling material hanging down. I.m sorry But i would never stay there again.

We loved the location and the view. Breakfast was good too. Staff was very nice. Cot arrived very quickly after we checked in. Sheets and towels had stains (they seemed washed, but seeing stains was turn off) and pull out couch was not ideal for 2 people.