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Grand Guadalupe by Inmense

3.0 star property
Hotel in San Cristóbal de las Casas

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Photo gallery for Grand Guadalupe by Inmense

Exterior
Standard Room
Standard Room
Front of property
Reception
In the historic heart of De Guadalupe, Grand Guadalupe by Inmense offers a tranquil retreat. Unwind in the library or indulge in rejuvenating spa treatments like a massage. With free in-room WiFi and multilingual staff, this hotel near San Cristóbal de las Casas Cathedral provides a seamless blend of comfort and culture.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • Non-smoking
  • Free WiFi

Main amenities (8)

  • Daily housekeeping
  • Self parking
  • Spa services
  • Library
  • Multilingual staff
  • Concierge services
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (4)

  • Children stay free
  • Television
  • Daily housekeeping
  • Self-parking (surcharge)

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

Highlights

Flat-screen TV
Digital channels
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Flat-screen TV
Down duvet
Designer toiletries
Digital channels
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Flat-screen TV
Down duvet
Private bathroom
Designer toiletries
Digital channels
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

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About the area

Map
Real de Guadalupe No. 172, Barrio de Guadalupe, San Cristóbal de las Casas, CHIS, 29230

What's nearby

  • Guadalupe Church - 2 min walk - 0.2 km
  • Na Bolom Cultural Museum - 8 min walk - 0.7 km
  • San Cristóbal de las Casas Cathedral - 15 min walk - 1.3 km
  • Santo Domingo Handicraft Market - 16 min walk - 1.4 km
  • Ex-Convent of Santo Domingo - 18 min walk - 1.5 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 79 min drive

Restaurants

  • ‪Cerveceria Naufragio - ‬4 min walk
  • ‪Pasteleria Candilejas - ‬8 min walk
  • ‪Antojitos la Cheyona - ‬4 min walk
  • ‪Café "Semilla Abundante - ‬1 min walk
  • ‪Yoi Sushi - ‬2 min walk

About this property

Grand Guadalupe by Inmense

Enjoy your visit to San Cristóbal de las Casas with a stay at Grand Guadalupe by Inmense.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 9:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 8:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (MXN 200 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Travelling with children

  • Children stay for free (see details)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Multilingual staff

Facilities

  • Library
  • Spa services

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Sleep well

  • Bed sheets provided

Freshen up

  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Fees & policies

Parking

  • Self-parking costs MXN 200 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Casa de Guadalupe
Hotel Casa Guadalupe
Grand Guadalupe by Inmense Hotel
Grand Guadalupe by Inmense San Cristóbal de las Casas
Grand Guadalupe by Inmense Hotel San Cristóbal de las Casas

Frequently asked questions

Does Grand Guadalupe by Inmense offer free cancellation for a full refund?

Yes, Grand Guadalupe by Inmense does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Guadalupe by Inmense?

Sorry, pets aren't allowed.

Is parking offered on site at Grand Guadalupe by Inmense?

Yes. Self-parking costs MXN 200 per day.

What are the check-in and check-out times at Grand Guadalupe by Inmense?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. Check-out time is noon.

What is there to do at Grand Guadalupe by Inmense and nearby?

Grand Guadalupe by Inmense has spa services.

What's the area around Grand Guadalupe by Inmense like?

Grand Guadalupe by Inmense is a short 3-minute walk from Guadalupe Church and 9 minutes' walk from Na Bolom Cultural Museum.

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Grand Guadalupe by Inmense Reviews

Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10

No respetan la reservación previa, no les importa que exijas el cambio. Pagué por una suite y me estaban dando un cuarto chico, nada qué ver con lo solicitado. Nunca dio la cara el gerente. La habitación de arriba, sin energía eléctrica, sin servicio a las habitaciones, sin restaurante y sin estacionamiento.
1-night trip

6/10

Para empezar no tenía servicios de spa, no había restaurante abierto del hotel, la calefacción se hecho a perder, no servía el telefono. El hotel muy bonito pero de nada sirve lo bonito si no tiene ciertos servicios.
4-night trip

6/10

Fue bonita solo que la puerta del baño no cerraba, la habitación olía mucho a humedad y el baño, la pared de la regadera tiene hongos.
1-night trip

8/10

Property was nice rooms were great and it was close to the Guadalupe basilica
1-night trip

6/10

Petit halte dans cet hôtel. Très accueillant et propre. Le wifi ne fonctionnait pas dans nos chambres mais. Nous avions une sorte de petit salon juste devant nos chambre où nous avions le wifi. Pas de petit déjeuner à l’hôtel mais bcp de commerce à proximité le propose
1-night trip

2/10

No cuenta con estacionamiento, ni restaurant y lo peor pagas por tener una habitación y no te abren cuando quieres llegar a dormir yo y otros huéspedes nos quedamos afuera esperando, tuve que gestionar estancia en otro lugar, solo me sirvió para ir al baño antes de ir a cenar, q bien lo puedo hacer en una gasolinera en lugar de pagar por una habitación, fatal servicio! NO VAYAN!
1-night trip

10/10

1-night trip

2/10

Fue muy complicado realizar el check in
1-night trip

10/10

Un hotel al que siempre regresamos, la atención del personal es excelente asi como las instalaciones y su ubicación, simplemente nos encanta
1-night trip

10/10

4-night trip

2/10

El hotel esta bonito, limpio, la atención del personal buena, peroooooooo los cuartos tienen un olor a guardado, viejo muy desagradable, penetrante. El colchon, las sabanas y almohadas nada suaves, no descanse y pase una noche horriblemente desagradable
1-night trip

10/10

3-night trip

6/10

3-night trip

10/10

Love the feel of the place Location was ideal service is excellent especially the personnel name Oscar very attentive
1-night trip

4/10

No tienen estacionamiento, si lo requieres tienes que pagar una cuota extraordinaria. Después de registrarme, proceso que duró como veinte minutos, salí del hotel y cuando regresé, aproximadamente a la 1 de la madrugada, tuve que esperar cuarenta minutos porque el timbre no servía, además de que tuve que marcar por teléfono a la recepción y tocar con fuerza la puerta. El cuarto de baño se moja todo porque la regadera no tiene puerta, la habitación huele a humedad, las sábanas también. No tienen más que dos empleados y creo que no se dan abasto. Al otro día me fueron a pedir la habitación y aunque solicite un late check out porque tengo expedia premium me lo negaron y me dijeron que debía salir a la 1 p.m. que si me pasaba aunque fuera un minuto me iban a cobrar medio día. Los muebles son viejos y como remanufacturados. Es un servicio de motel. Está lejos del centro.
1-night trip

10/10

Super confortable, recomendado para una estancia relajada.
1-night trip

10/10

Lo que más me llamó la atención, fue el extraordinario servicio y actitud de cada una de las personas del hotel.
3-night trip

10/10

El hotel está muy bonito las habitaciones muy amplias
4-night trip

10/10

Excelente volvería sin duda! Recomendadisimo... ubicación, comodidad y excelentes alimentos
2-night trip

10/10

3-night trip

6/10

La entrada del hotel es muy bonita, y de día es una zona agradable, sin embargo, de noche está muy alejada del centro y es oscura. El baño tenía un olor terrible y en general la habiación no era nada cómoda. Como punto a favor, tienen un pequeño bar a la entrada que es muy agradable, pero no compensa lo caro que es.
1-night trip

10/10

All the stuff were excellent . Specially the kitchen staff and front desk were amazing z
5-night trip

8/10

The manager at Grand Guadalupe transferred us to Las Escaleras, another hotel by Inmense. It was an amazing place...beautiful and right near the center of town.
2-night trip

10/10

The property is beautiful, clean and comfortable. The staff is amazing. Evelyn and Oscar make you feel at home. They are wonderfully hospitable with great personalities and smiles. The rooms have everything you need. Toiletries are of great quality. Beds are comfortable. The breakfast is delicious beyond words... just can’t say enough of Grand Guadalupe! If you’re staying in San Cristóbal this is most definitely the bestest.
2-night trip

6/10

Estaba normal de calidad precio El personal nos atendio bien pero el hotel no es de calidad hotel boutique
4-night trip