Best Western Heronston Hotel & Spa

Photo gallery for Best Western Heronston Hotel & Spa

Primary image
Superior Room, 1 King Bed, Non Smoking | Room
Suite, 1 Double Bed, Non Smoking | Room
Deluxe Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds) | Room
Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed) | Room

Overview of Best Western Heronston Hotel & Spa

Best Western Heronston Hotel & Spa

3.0 star property
3-star hotel in Bridgend with indoor pool and restaurant

7.6/10 Good

462 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Ewenny Road, Bridgend, Wales, CF35 5AW
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Spa services
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • Heart of Bridgend

Getting around

  • Cardiff International Airport (CWL) - 31 min drive
  • Wildmill Station - 5 min drive
  • Sarn Station - 7 min drive
  • Bridgend Station - 20 min walk

About this property

Best Western Heronston Hotel & Spa

3-star eco-friendly hotel in the city center
Consider a stay at Best Western Heronston Hotel & Spa and take advantage of a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or steam room, and indulge in a hot stone massage, a body scrub, or a manicure/pedicure. Be sure to enjoy a meal at Crane, the onsite restaurant. Free in-room WiFi is available to all guests, along with a bar and a gym.
You'll also find perks like:
  • An indoor pool
  • Free self parking
  • Full breakfast (surcharge), an electric car charging station, and meeting rooms
  • A 24-hour front desk, a front desk safe, and smoke-free premises
  • Guest reviews speak well of the breakfast and helpful staff
Room features
All guestrooms at Best Western Heronston Hotel & Spa have thoughtful touches such as 24-hour room service and laptop-friendly workspaces, as well as amenities like free WiFi. Guests reviews speak well of the comfortable rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping


English, French, Polish, Romanian, Turkish, Welsh

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 75 rooms
  • Arranged over 2 floors


  • Check-in time from 3:00 PM - 3 AM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free

Working away

  • Meeting rooms


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop


  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance


  • English
  • French
  • Polish
  • Romanian
  • Turkish
  • Welsh

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping

Special features


Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments.


Crane - This restaurant serves breakfast and dinner.
Ewennys Bar & Grill - This bar serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of GBP 13.95 per person (approximately)

Renovations and closures

The property will be renovating from January 27 2022 to December 31 2022 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Monday and Tuesday:
  • Full-service spa
The following facilities are closed on Sunday:
  • Restaurant

Children & extra beds

  • Rollaway beds are available for GBP 10.0 per night


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 10.00 per pet, per night

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).


Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property provides access to the Leisure Club and Spa for guests ages 16 and under during designated times. The Leisure Club must be booked in advanced through reception.
Access to this property’s pool and gym is currently limited to allow social distancing. Reservations of time slots are required at check-in (subject to availability).

Also known as

Best Western Heronston Hotel Bridgend
Best Western Heronston Hotel
Best Western Heronston Bridgend
Best Western Heronston
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, Wales
Best Heronston & Spa Bridgend
Best Western Heronston Hotel & Spa Hotel
Best Western Heronston Hotel & Spa Bridgend
Best Western Heronston Hotel & Spa Hotel Bridgend

Frequently asked questions

Does Best Western Heronston Hotel & Spa offer free cancellation for a full refund?
Yes, Best Western Heronston Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Best Western Heronston Hotel & Spa?
As of 2 October 2022, prices found for a 1-night stay for 2 adults at Best Western Heronston Hotel & Spa on 6 October 2022 start from NZ$162, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Best Western Heronston Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Best Western Heronston Hotel & Spa?
Yes, there's an indoor pool.
Are pets allowed at Best Western Heronston Hotel & Spa?
Yes, pets are welcome. There's a charge of GBP 10.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Best Western Heronston Hotel & Spa?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Best Western Heronston Hotel & Spa?
You can check in from 3:00 PM - 3 AM. Check-out time is 10:30 AM. Contactless check-in and check-out are available.
What is there to do at Best Western Heronston Hotel & Spa and nearby?
Best Western Heronston Hotel & Spa has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Best Western Heronston Hotel & Spa?
Yes, there's an onsite restaurant, Crane. Nearby restaurants include Ewenny Garden Centre (12-min walk), Jade (14-min walk), and Exotic Shaad (15-min walk).
What's the area around Best Western Heronston Hotel & Spa like?
Best Western Heronston Hotel & Spa puts you in the heart of Bridgend. Popular attractions include Porthcawl Rest Bay Beach, which is 17 minutes away by car.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

susan, 1-night trip
Verified guest review

10/10 Exceptional

It was amazing would definitely recommend and stay again
Joey, 2-night trip
Verified guest review

10/10 Exceptional

Pete, 1-night trip
Verified guest review

6/10 Good

stephen, 1-night trip
Verified guest review

8/10 Very good

J, 1-night trip
Verified guest review

6/10 Good

Kubrom, 1-night trip
Verified guest review

6/10 Good

One night stop over after Pembrokeshire road trip
This was booked as a one night stop over to end a road trip around Pembrokeshire with our dogs.
David, 1-night trip
Verified guest review

4/10 Fair

Old room - unfit for bookings.
The room was a decent size, a family suite. It’s very clear that they are upgrading the property but unfortunately it wasn’t so for room 76. The whole room was uncomfortably hot. The windows were broken so you couldn’t open them and the ones we could open didn’t make much difference. There are no fans or air con available. There was mould, the walls are cracked, the net curtains are yellow (they should be white). Taps broken, bath broken. Bedding and towels adequately clean but the room made us feel unclean. Breakfast was nice but they’ve packed the actual food into such a small space that you’re on top of other guests.
Laura, 1-night family trip
Verified guest review

8/10 Very good

Frustrating Stay.
The room was recently refurbished and of a high quality. Disappointed we were not advised of the ongoing refurbishment. Also there was no lift so we had to make multiple journeys and struggle up the small stairs with all our luggage. An absolutely frustrating position to be in with a pregnant wife and a child under 2. In order to use the pool we had to give in our room key in exchange for a spa key and towels. As a family travelling together and with only one room key this was frustrating and seemed unnecessary.
Andrew, 1-night family trip
Verified guest review

8/10 Very good

For the amount we paid for the room I would have expected breakfast to be included, not self service, where the plates were cold, by the time we started to eat our food it was already lukewarm. Staff were very helpful and pleasant, room was clean and tidy and we were so grateful for the provision of an electric fan.
Heather, 2-night trip
Verified guest review