Guests
All properties in Bridgend, Wales, United Kingdom

Best Western Heronston Hotel & Spa

3-star hotel in Bridgend with indoor pool and restaurant

  • Free WiFi and free parking
From
NZ$132

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Superior Room, 1 King Bed, Non Smoking - Guest Room
  • Superior Room, 1 King Bed, Non Smoking - Guest Room
  • Superior Room, 1 Double Bed, Non Smoking - Bathroom
  • Family Room, Multiple Beds, Non Smoking - Bathroom
  • Superior Room, 1 King Bed, Non Smoking - Guest Room
Superior Room, 1 King Bed, Non Smoking - Guest Room. Image 1 of 60.
1 / 60Superior Room, 1 King Bed, Non Smoking - Guest Room
Ewenny Road, Bridgend, CF35 5AW, Wales, United Kingdom
7.4.Good.
  • The hotel is in urgent need of updating, grubby carpets and fittings. The pool and spa is…

    Sep 4, 2021

  • It was amazing, i would recommend this hotel , service was great.

    Sep 4, 2021

See all 174 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Quiet
Easy parking
Safe

The following facilities or services will be unavailable from September 23 2021 to October 1 2021 (dates subject to change):
  • Sauna
  • Spa tub
  • Swimming pool
  • The property will be renovating from July 1 2021 to December 31 2021 (completion date subject to change). The following areas are affected:
  • Select guestrooms
  • Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.
    The following facilities are closed on Monday and Tuesday:
  • Full-service spa
    • Free WiFi
    • Free parking
    • Pool
    • Bathtub
    • Non-smoking
    • Gym

    Property highlights

    Main amenities

    • 75 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Indoor pool
    • Breakfast available
    • Fitness center

    For families

    • Free cribs/infant beds
    • Rollaway/extra beds (surcharge)
    • Private bathroom
    • Free toiletries
    • Garden
    • Terrace

    What’s around

    • Heart of Bridgend
    • Southerndown Golf Club - 45 min walk
    • Coed-Y-Mwstwr Golf Club - 3 mi / 4.8 km
    • Traeth yr Afon - 3.1 mi / 5 km
    • Newton Beach - 3.3 mi / 5.3 km
    • Dunraven Bay - 4.1 mi / 6.6 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Standard Room, 2 Twin Beds, Non Smoking
    • Standard Room, 1 Double Bed, Non Smoking
    • Family Room, Multiple Beds, Non Smoking
    • Superior Room, 1 Double Bed, Non Smoking
    • Superior Room, 1 King Bed, Non Smoking
    • Standard Room, 1 Double Bed, Accessible, Non Smoking
    • Standard Room, Multiple Beds, Non Smoking
    • Suite, 1 Double Bed, Non Smoking
    • Family Room, Multiple Beds, Non Smoking
    • Deluxe Room, 2 Twin Beds (with Skylight)
    • Deluxe Room, 1 Double Bed, Non Smoking
    • Deluxe Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)
    • Deluxe Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

    What’s around

    Landmarks

    • Heart of Bridgend
    • Southerndown Golf Club - 45 min walk
    • Coed-Y-Mwstwr Golf Club - 3 mi / 4.8 km
    • Traeth yr Afon - 3.1 mi / 5 km
    • Newton Beach - 3.3 mi / 5.3 km
    • Dunraven Bay - 4.1 mi / 6.6 km
    • Bryngarw Country Park - 5 mi / 8.1 km
    • Trecco Bay - 6.2 mi / 10 km
    • Coney Beach - 6.3 mi / 10.1 km
    • Beaupre Castle - 6.8 mi / 11 km
    • Porthcawl Rest Bay Beach - 7.4 mi / 12 km

    Getting around

    • Cardiff International Airport (CWL) - 24 min drive
    • Bridgend Station - 21 min walk
    • Wildmill Station - 5 min drive
    • Pencoed Station - 7 min drive
    map
    See on map
    Ewenny Road, Bridgend, CF35 5AW, Wales, United Kingdom

    At a glance

    Hotel size

    • This hotel has 75 rooms
    • This hotel is arranged over 2 floors

    Arriving/leaving

    • Check-in time 3:00 PM-3 AM
    • Check-out time is 10:30 AM

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Due to Covid-19 Breakfast is served in the room.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets allowed*
    • Specific rooms only, restrictions apply*
    • Food and water bowls available

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Full breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • 24-hour room service

    Things to do

    • Indoor pool
    • Fitness facilities
    • Spa services on site
    • Spa treatment room(s)
    • Horse riding/rental on site
    • Spa tub
    • Steam room
    • Sauna

    Working away

    • Meeting rooms

    Services

    • 24-hour front desk
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Porter/bellhop

    Facilities

    • Elevator
    • Safe-deposit box at front desk
    • Garden
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible van parking
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible spa
    • Wheelchair-accessible pool
    • Wheelchair-accessible fitness centre
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge

    Languages Spoken

    • English
    • French
    • Turkish

    In the room

    Home comforts

    • Coffee/tea maker
    • Iron/ironing board

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer

    Be entertained

    • LCD TV
    • Satellite TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    More

    • Daily housekeeping

    Special features

    Spa

    Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms. Services include hot stone massages, facials, and manicures and pedicures.

    Dining

    Crane - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

    Ewennys - Onsite bar.

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Fees & policies

    Optional extras

    • Full breakfast is offered for an extra charge of GBP 13.95 per person (approximately)

    Children & extra bedsPay at property

    • Rollaway beds are available for GBP 10.0 per night

    PetsPay at property

    • Pets are allowed for an extra charge of GBP 10.00 per pet, per night
    • Service animals exempt from fees
    • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

    Pool, spa & gym (if applicable)Pay at property

    • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

    Policies

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.

    This property provides access to the Leisure Club and Spa for guests ages 16 and under during designated times.
    Access to this property’s pool and gym is currently limited to allow social distancing. Reservations of time slots are required at check-in (subject to availability).

    Also known as

    • Best Western Heronston Hotel Bridgend
    • Best Western Heronston Hotel & Spa Bridgend
    • Best Western Heronston Hotel & Spa Hotel Bridgend
    • Best Western Heronston Hotel
    • Best Western Heronston Bridgend
    • Best Western Heronston
    • Bridgend Best Western
    • Best Western Bridgend
    • BEST WESTERN Heronston Hotel & Spa Bridgend, Wales
    • Best Heronston & Spa Bridgend
    • Best Western Heronston Hotel & Spa Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Best Western Heronston Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking. Electric vehicle charging is available.
    • Yes, there's an indoor pool. The swimming pool will be unavailable from September 23 2021 to October 1 2021 (dates subject to change).
    • Yes, pets are welcome. There's a charge of GBP 10.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
    • You can check in from 3:00 PM - 3 AM. Check-out time is 10:30 AM. Contactless check-in and check-out are available.
    • Yes, Crane offers international cuisine. Nearby restaurants include Exotic Shaad (15-min walk), Ashoka (15-min walk), and Cherry Laurel (2.2 mi).
    • Have fun during the warmer months with activities such as horseback riding. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Best Western Heronston Hotel & Spa also has a sauna and a steam room, as well as a garden.
    7.4.Good.
    • 6.0.Good

      It was ok apart from the room needed to be updated and cleaned also the food wasn’t the great

      Stephen, 1 night business trip, Aug 27, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Friendly staff, luckily with a broken leg comfort was there as I got upgraded. Breakfast service was nice, but wasn’t overly friendly.

      Lauren, 1 night business trip, Aug 16, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Tired property....in need of updating! Lovely Spa area

      Nice place but tired and dated. Bathroom needs replacing. Shame really as pool area is lovely. Dont think id go back unless there was at least a 50% reduction on room rate!

      1 night trip, Aug 7, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      Avoid!

      Was with my partner and son and was woken up at 3 am by the fire alarm, evacuated the building for what was nearly an hour. It then went off again at 5 am, all i recieved was a sorry and breakfast. I feel this is disgraceful. We should of at least had half of the bill taken off it was already so expensive to stay in a not so nice room. (Not how is seen on the photos dont be fooled like we were) our sleep was affected quite drimatically and our day has been ruined as we are all so tired. I then went to ask of we could use the pool at 9.15am to be told you have till 930am. Was this a joke. No one informed us we needed to book. So not only did my 6 year old child have to evacuated at 3am he also wasnt allowed to have a swim. Would definitely not be staying there again. Avoid!!

      Charlotte, 1 night family trip, Aug 4, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Kind of regretting booking this one

      I don’t usually mind old rooms but i don’t think they should still be renting out the room we stayed in. Not at the rate they are charging for it anyway. The floors of the whole room (and this is a family room with 1 double and 2 single beds) are so creaky you would want to limit walking around the room. Also, we booked this hotel cos of their pool but we cpuldn’t even pre-book time slot for it, have to book it when checking in and due to covid restrictions obviously there’s not much spaces left. Breakfast was good tho, we had to pay extra for it and kids eat free.. the attendant was very cheerful and helpful.

      Orville, 1 night family trip, Aug 1, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Nice hotel

      This is a lovely hotel. We had a family room which was spacious. The beds were comfortable. We had free parking too. Due to covid the swimming pool had to be booked in advance for half an hour only. The restaurant was expensive and disappointing! Steak and kidney pie was shop bought :-( And the menu was disappointing. Breakfast was £10. I think there is room for improvement. The receptionist Ria as marvellous. A real treasure to the hotel. She was very helpful and gave us very good tips and ideas of where we could visit, of which we did and really enjoyed ourselves.

      WM, 7 night family trip, Jul 31, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Family comfort

      Clean and comfort fir a family staycation. Pool limited time because of the pandemic

      3 night family trip, Jul 20, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Served it’s purpose

      The hotel was under refurbishment. We were not notified of this throughout booking or upon arrival. It was a bit of a shock when we turned down the corridor our room was on and there were doors off they’re hinges. The room itself was clean, tidy and served it’s purpose. Breakfast was an experience. Once seated I asked for a menu as all the other tables had one, ours didn’t. I was told I didn’t need a menu as everything was already out and we would be able to see it. We went in search for the English breakfast which was located in a different room. We were asked if we wanted scrambled, fried or poached eggs (poached had to be ordered as stated on the menu) I order poached and I am still waiting for them to show up. As we left I saw that someone had pancakes (my preference) and then found out that they had to be ordered again as stated on the menu. All in all, we would stay there again if it was the only option but we would give it a miss if somewhere near had availability.

      1 night trip, Jun 19, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Nice people - tired hotel

      Hotel is a little dated now the beds were saggy, the room above me the floor boards squeeked like mad every time someone moved about. The lock on my door didnt work very well as in at some point it had been kicked in and the repair was weak at best. The staff all had a smile on their face and were friendly, sadly the hotel needs a little TLC and some investment.

      Iestyn, 1 night business trip, Jun 4, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Don't think I would stay again!!

      To be fair to the hotel, they were fully booked and they have been going through a re-furbishment however the room that I was given was in very bad state of repair. The towel rail in the bathroom was hanging off the wall. The bath panel was broken, there were cracked tiles with bits missing, the shower over the bath didn't work correctly (the pressure was so low it took ages to try and get it to a bearable temperature). The duvet cover was ripped. The room was next to a family room with an adjoining door and so I could hear everything being said next door. I stayed for three nights paying the same as a fully refurbished room. I had eaten before I arrived on the first night and so didnt eat in the bar until the second night (The restaurant was shut even though the hotel was full) I couldnt get a seat inside because the bar was full so I sat outside, dodging some persisting seagulls! When my food came the starter, fish cake was ok but the side salad was inedible as it had rotten salad leaves mixed in with it. I complained to the waiter who said that he would pass my comments on to the chef. My main course arrived which was cheeseburger with salad and chips. Once again the salad was inedible because there were rotten leaves mixed in with it and the cheeseburger was a cheap quality burger with the smallest amount of cheese on it. I showed the waiter the salad and asked if he would be prepared to eat it, to which he said no. This isn't the standard you expect from BW.

      Jeremy, 3 night business trip, Jun 3, 2021

      Verified Hotels.com guest review

    See all 174 reviews