8/10 Very good
12 December 2024
The property itself is amazing. The room is very specious with kitchen and laundry facilities. The private onsen and foot bath on the balcony are bonuses. Very close to train station and not too far from 7/11.
However, the check in process was a nightmare. We were meant receive the reservation number and the pin to get into the building, but that never happened. We were stranded outside in the cold weather for at least half an hour. Another guest at the hotel let us in and told us they had the exact issue when checking in. Our friend who made booking via a different platform didn't receive email instruction either. They need to improve their check in process.
Wenpeng
Wenpeng, 2-night family trip
Verified Expedia guest review