Hanoi La Siesta Diamond Hotel

The staff were brilliant! From the moment we arrived the customer service was exceptional. Nothing was too much trouble. The team went above and beyond to assist us with booking tours, making external calls for us to confirm things, and making sure we were comfortable and even brewing up a special tea when my husband was feeling unwell. Thanks Ruby, Dwi and team for a wonderful stay. The location was great too!

While the hotel itself was lovely - great rooms and amenities, a rooftop bar, a great restaurant, everything you could want - the service is what set this hotel apart. In our short stay, staff got to know us, remembered our room number, our plans, made helpful suggestions, just were amazing from start to finish. Highly recommend!

Staff went above and beyond. We arrived late because of a delayed fight and they accommodated our request for dinner, even though the kitchen had closed already. They also provided a pashmina to keep warm when I did not have a jacket. Amazing service!

Wonderful service

Pleasant stay with good selection of food at breakfast. Dinner at restaurant was great. Helpful staff too.

extraordinarily warm welcoming staff. Great location for walking and getting picked up for tours. Fantastic roof top bar. Excellent breakfast and food offerings. Super cool.

Very good service and nice breakfast. Hotel car to airport was smooth and comfortable

Excellent from check in to check out. I used their airport transportation pick up service which was great. No issues. The room was comfortable, and very nice touches like a note and rose pedals. Bed was very comfortable. Rooftop bar with live music was nice after a long day of traveling. The food was excellent! Also the hotel is right next to Sapa Express bus which was very convenient since I took an early bus. Staff walked me over to the bus and even helped loaded my luggage into the bus! Highly recommend.

Excellent location in the Old Quarter. Very helpful staff right from the front desk to the restaurant and the bar.. Staff take interest in knowing your first name and always greet you by your first name, proving they take an interest in you. The front desk can make Grab bookings for you which saves the hassle if you can't speak Vietnamese to a taxi driver. Also Grab you know up front your costs and my word Grab is cheap and convenient in Hanoi. They have a sky bar with 3 floors with an excellent view of the Old Quarter and the Red River. Cocktails are nice and reasonably priced. On checkout I was pleasantly surprised that the last meal I has in their restaurant was offered free of charge. Tell me how many hotels will offer your that? I fully endorse La Siesta Diamond for the astute traveler who cherishes comfort and a home away from home

Staff was very friendly. Greeted us every time we entered the hotel. Dui took care of us from beginning to end. Rooms are great and quite. Breakfast is also delicious. Will definitely stay here again if we are to re-visit Hanoi.