Hyatt House Virginia Beach / Oceanfront, Virginia Beach, United States of America

When i entered the room it was not exactly what i expected. The furniture looked run down and the sheets very old. The sofa bed linen had crumbs on it and the refrigerator was very small, something that was not described in the intial booking. The kitchenware was not complete for 4 people and there was no cups for the coffee or pans to cook. I had to call front desk for a pan. My experience was not good because i felt like i had to gather everything that the room should had already been equipped with before my check in. I also found human hair on the kitchen dishes and felt very nauseous.

The worst experience I had in my life. The room next to ours, where I was my with husband and two small kids, decided to have a party until 6 in the morning. They had huge speakers at very high volume, over 10 people in the room and constant weed smoking. Management was completely unresponsive, telling me there was nothing they could do about it (still waiting to hear from the manager). I asked for help three times and nothing was done; and I was even threatened by a group of three teenagers when I calmly asked them to lower the volume. We were not able to sleep at all, and my kids frightened to death. I haven’t heard from management yet, but they were quick to charge us, INCORRECTLY! They charged us for 3 nights and 4 valet parking fees when we only stayed 2 nights. HORRIBLE HORRIBLE! Run away from this hotel if you are looking for a place to relax with your family.

Very pricey with ridiculous fees that I have never heard of. The balcony was very disappointing as it was VERY SMALL & not private at all. Your neighbor is literally right in your face while on it.

The bathroom needed a good cleaning, light bulbs needed replaced as they were burned out, towels needed replaced as they appeared dirty once used, grab and go breakfast was horrible (little bottle of water, choc chip sugar bar, small apple). The staff was very nice but I find it hard to believe that Hyatt puts its name on this location

Room wasn't ready till 8pm afree arriving at 4pm and cleaning crew woke us up hours before checkout

I love Hyatt hotels so it’s very disappointing that I have to give this specific one a bad rating ...I have stayed in multiple locations ..Hyatt hotels is my go to option when ever I have to get a hotel but the one at va beach was awful the room I got was partially clean on top of my room being ready after the check in time so you would think that the room would be extra clean for the time I waited to have the room ready there also only providing one car to get parked at there lot would have been nice if they had a warning message on the site That indicates that ... staff was very friendly so I did appreciate that but having the room not clean,checking in past their check in time due to the rooms not being ready the issue that u can only have one car parked for room and at check out I had called previously to have my car ready and waited about 30 min after I had called to get my car the trip was more stressful then relaxing

Not clean

This was a surprise for my husband for Father's Day. The view was amazing of the beach, the staff was very friendly. The stay was overall great. The only 2 things I would mention is the "shared" balcony an the tv position. When you go out on the balcony there is a partition between you and the guest in the next room. You can hear their conversations-which makes it a little awkward. We had very nice neighbors, so it was okay. The second thing is that the room we had, they literally had a shelf and tv sitting in the middle of the room. It is almost like they revamped the rooms to add the kitchen area (which is very nice) but had to move an area for the drawers and tv somewhere else, so they just put it in the middle of the room. Anyways, I wish I would have known these things before booking, but like I said, we had a great time and it was such a beautiful view that these things didn't matter too much.

Great location

I was very disappointed in my recent stay at this Hyatt. I booked one of the nicest hotels on the Virginia Beach Boardwalk, but should have stayed in a much cheaper place. I understand COVID has affected life, however the hotel shouldn’t open if they can’t provide basic service. Upon checkin we were told there would be no pool or gym. Awesome, we were expecting that. We were told to call the lobby when we needed towels or trash removal and they would be sent up. Nope. We did that, however the garbage for everyone on our floor along with soiled towels sat in the hall for 3 days. We had to get our own towels from the lobby, a mix of pool and bath towels. But, with only one person working at any given time, it was always a wait. Once the garbage was removed from the hall, they took our entire trash can and never returned it. The hall was never vacuumed and someone’s press on nails ended up scattered on floors 5 & 6 for the duration of our stay. The sheets were on the bed inside out. Which isn’t a big deal, but, attention to detail when staying at a Hyatt should be expected. I honestly don’t think they had the staff (valet one guy, desk one employee, never saw a housekeeper) of facilities to open, so, they probably should have delayed it a little longer. I paid for breakfast which was a bag with a granola bar and a bottle of water, but the restaurant and bar were open? I will say the employees we encountered were lovely and the facility was probably awesome Pre-COVID.