Cinnamon Citadel Kandy

Photo gallery for Cinnamon Citadel Kandy

Primary image
Pool
Outdoor pool
Outdoor pool
Balcony

Overview of Cinnamon Citadel Kandy

UNESCO Sustainable Travel Pledge

Cinnamon Citadel Kandy

4.0 star property
4-star hotel in Kandy with 2 restaurants and spa

8.5/10 Fabulous

276 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is $160
Price available on 22/05/2022
Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000
Main amenities
  • 119 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Children's pool
  • Pool bar
  • Room service
  • Babysitting
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Kandy Lake - 14 min drive
  • Udawatta Kele Sanctuary - 11 min drive
  • Wales Park - 15 min drive
  • Temple of the Tooth - 25 min drive
  • Pallekele International Cricket Stadium - 46 min drive

Getting around

  • Bandaranaike Intl. Airport (CMB) - 120 min drive
  • Kandy Railway Station - 17 min drive
  • Airport shuttle (surcharge)

About this property

Cinnamon Citadel Kandy

A great choice for a stay in Kandy, Cinnamon Citadel Kandy offers an airport shuttle (available on request). Guests can take a dip in the outdoor pool or grab a bite to eat at Vel Eliya, which is one of 2 restaurants and serves breakfast, lunch, and dinner. A poolside bar and a fitness center are other highlights, and rooms at this upscale hotel offer balconies and minibars. Fellow travelers love the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 119 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free secured onsite self parking
  • Free onsite valet parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle from 6:00 AM to midnight*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Grab bar in shower
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

The spa is open daily.

Dining

Vel Eliya - This buffet restaurant serves breakfast, lunch, and dinner.
Mahaveli Eliya - This fine-dining restaurant overlooks the garden and specializes in local cuisine. Guests can enjoy drinks at the bar.
Giri Sikara Lounge - This bar overlooks the pool.
Pool Bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 15 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 85 per person

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Overall score and ratings

8.5

Fabulous

8.6/10

Cleanliness

8.6/10

Staff & service

8.7/10

Amenities

8.3/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Super nice and helpful.
Lise, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Great view of the river and adjoining woods...Very serene
Kishalaya, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.
Ralph, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

8/10 Very good

Alasdair, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel itself is a perfect getaway from the hustle of Kandy! It’s location is a little out of the city, but the trade off is complete tranquility! The staff are so kind and helpful, we really enjoyed our stay!
Raelyn, 2-night trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Orbitz guest review

8/10 Very good

This is a quiet hotel on the banks of Sri Lanka's largest river Mahaweli - ideal for leisure travellers but not so conveniently located if you are a business visitor as it is out of Kandy and Peradeniya towns.
3-night business trip
Verified Expedia guest review

10/10 Exceptional

Beautiful well-maintained property. An absolute hidden gem with super friendly staff. Everything was fabulous including the restaurant. Just a few bugs here and there but with all that greenery, very natural. Highly recommended Kandy stop!
Beautiful view of River Mahaweli
Nature, Tranquility & Bliss
Pranav Kumar, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The gardens are great pool is nice Staff were nice and helpful
3-night family trip
Verified Expedia guest review