- Ineffective cleaning, having found tables and shelves in the housing unit with layer of dust and areas to be cleaned under furniture;
- Poor comfort, given that the beds were not ready for the coolest weather felt during our stay and one of the rooms had no AC unit;
- Facilities not according to the advertised category of the hotel unit given the poor maintenance and already evident aging of the structure, without the existence of, for example, a full body mirror, in room tea and coffee facilities, and the existence of sheets with holes;
- Employees, most of them cordial but not very active in customer service, and most of the times disorganized and with evident lack of training;
- Low quality-price ratio, with the clear intention to show variety in detriment of quality, both in the quality of materials and spaces, and in its aesthetic treatment, and in the food and beverages available, where imported canned goods have almost taken over the place of fresh and local products, not to mention drinks included in the concept with indescribable quality;
- Free Wi-Fi extremely unstable and unavailable for long periods;
- Food in a 5* hotel cannot contain canned fruit, unnatural juices, industrial pastries, poor selection of bread and wines, table paths in poor condition and not replaced after each use, poorly cleaned tables with vestiges of food remains from previous users, dirty floors and impossible to sanitize (for example in dining rooms with floorboards with interstice slits)