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Crowne Plaza West Hanoi Residences

5.0 star property
Luxury hotel with full-service spa, connected to the convention centre, near My Dinh National Stadium

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza West Hanoi Residences

City view
Exterior
BBQ/picnic area
Lobby
Outdoor treatment area, sauna, hot tub, steam room, body treatments

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Childcare
    Childcare
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Babysitting
For families
  • Children stay free
  • Babysitting services
  • Playground on-site
  • Rollaway/extra beds
  • Kitchen
  • Private bathroom

Room options

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The price is NZ$172
includes taxes & fees
30 Nov - 1 Dec
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About the area

Map
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, 10000

What's nearby

  • My Dinh National Stadium - 13 min walk - 1.2 km
  • Keangnam Landmark Tower 72 - 4 min drive - 2.4 km
  • Vietnam National Convention Center - 6 min drive - 3.8 km
  • Ho Chi Minh Mausoleum - 9 min drive - 9.0 km
  • Hoan Kiem Lake - 12 min drive - 10.9 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 43 min drive
  • Ga Thuong Tin Station - 21 min drive
  • Ga Phuc Yen Station - 26 min drive
  • Ga Cho Tia Station - 28 min drive

Restaurants

  • ‪Lackah - ‬2 min walk
  • ‪Home - ‬4 min walk
  • ‪Highlands Coffee - ‬3 min walk
  • ‪Market Cafe - ‬1 min walk
  • ‪Lotus coffee - ‬1 min walk

About this property

Crowne Plaza West Hanoi Residences

At Crowne Plaza West Hanoi Residences, you'll be within a 10-minute drive of My Dinh National Stadium and Vietnam National Convention Center. Guests can visit the spa to be pampered with hot stone massages, aromatherapy or hydrotherapy, and Lackah, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. There are 2 bars/lounges and an outdoor pool at this luxurious hotel, along with in-room conveniences such as kitchens and washers/dryers.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Spanish, Vietnamese

At a glance

Hotel size

  • 131 rooms
  • Arranged over 19 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 5 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • WiFi and wired internet access in rooms*

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site carport

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Babysitting services
  • Local/corner shop

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (9688 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Traditional architecture

Accessibility

  • Lift
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate living room

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • WiFi and wired internet for a surcharge
  • Free international and long-distance calls

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Free bottled water
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

Spa

Lotus spa has 12 treatment rooms and outdoor treatment areas. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Lackah – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Barista – On-site lobby lounge. Happy hour is offered. Open daily.
Little Korea – Overlooking the pool and garden, this restaurant specialises in Korean cuisine and serves breakfast, lunch and dinner. Open daily.
Pool Bar – This bar is located by the pool. Open daily.
Barista Outdoor – This café overlooks the garden. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for VND 0.01 per day (rates may vary)
  • Wired internet access is available in guestrooms for VND 0.01 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately VND 485000 for adults and VND 240000 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)
  • Safes in guest rooms can be used for an extra charge

Children & extra beds

  • Rollaway beds are available for VND 1031415.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Hanoi West
Crowne Plaza Residences
Crowne Plaza Residences Aparthotel Hanoi West
Crowne Plaza West Hanoi Residences
Crowne Plaza West Hanoi Residences Aparthotel
Crowne Plaza Residences Aparthotel
Crowne Plaza West Hanoi Residences Hotel
Crowne Plaza West Hanoi Residences Hanoi
Crowne Plaza West Hanoi Residences Hotel Hanoi

Frequently asked questions

Is there a pool at Crowne Plaza West Hanoi Residences?
Yes, there's an outdoor pool.
Are pets allowed at Crowne Plaza West Hanoi Residences?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crowne Plaza West Hanoi Residences?
Yes, there's free self parking.
What are the check-in and check-out times at Crowne Plaza West Hanoi Residences?
You can check in starting at 3:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Crowne Plaza West Hanoi Residences and nearby?
Crowne Plaza West Hanoi Residences has 2 bars, a spa and an outdoor pool, as well as a 24-hour fitness centre, a picnic area and a garden.
Are there restaurants at or near Crowne Plaza West Hanoi Residences?
Yes, there are 2 on-site restaurants, featuring al fresco dining, international cuisine and garden views.
Does Crowne Plaza West Hanoi Residences have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Crowne Plaza West Hanoi Residences have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
What's the area around Crowne Plaza West Hanoi Residences like?
Crowne Plaza West Hanoi Residences is a short 13-minute walk from My Dinh National Stadium and 7 minutes' walk from Hanoi Indoor Games Gymnasium.

Crowne Plaza West Hanoi Residences Reviews

Reviews

8.0

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Exceptional

Excellent Hotel
The service is marvellous from checkin to checkout. The hotel breakfast offers a wide range of choice and very tasty.
BENJI S L, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Good people but very bad smoking smell in the room, though it is non smoking floor, non smoking room.
Supanee, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

the property is excellent except for the location which is far from downtown Hanoi.
4-night family trip
Verified Expedia guest review

8/10 Very good

This hotel was most appreciated after an awful experience with our first hotel. Very spacious, clean 2 bedroom in the residences. Staff were very helpful & we were given complimentary fruit after a minor issue with the washing machine. We celebrated my husbands birthday while there & the staff remembered in the morning & left a surprise cake in the room to come back too. It’s a half hour from the Old Quarter by taxi which is ok if peak hour morning & afternoon is avoided. While out of the way a bit, going by the standard of our first hotel in the old quarter which was awful, it was absolutely worth it. We spent most days on tours in & around Ha Noi so didn’t explore the area around the hotel at all. Evening meals we were so tired, having a good in room dining means was very much appreciated!
MDG1, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Crown plaza Hanoi.
Great hotel. Got everything you need. Pool, sauna, steam etc. Hotel recommend a great local Korean bab restaurant buk buk. Had a wonderful meal there and a great stay in the hotel.
james, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great service, very clean property
Excellent
Verified Hotels.com guest review

10/10 Exceptional

친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ
친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ
KEESEOK, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Hot shower will turn into cool everytime in bath.
CHIH BIN, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

크라운 호텔의 House keeping
출장으로 방문했는데.. 베트남을 일년에 4~5번 정도 방문하여 모든 호텔에 다 묶어 봤습니다. 크라운 호텔 레지던스 시설은 만족하나.. 하우스 키핑이 놀랍더라구요 첫날 일정이 바빠서 팁을 놓고가지 않았는데 어메너티가 하나도 안놓아져 있더라구요 칫솔, 면도기, 샴푸, 화장솜 등 하나도 없어서 당황했습니다. 저 뿐만 아니라 같이 간 동료또한 아침 일찍 나가야 해서 팁을 놓고 가지 못했는데 레이져, 샴푸, 칫솔이 없어서 당황했다고 하더라구요~ 그런데 더 신기한게 다음날부터 팁을 놓고 가자 다 두개씩 놓여있었어요.. 저희 동료 방도 마찬가지 상황이었구요 크라운 호텔의 하우스 키핑은 꼭 팁을 놓아야지 맨더터리가 제공되는지 궁금하네요. 저번 출장때는 하노이 롯데호텔에 묶었는데, 팁을 아무리 놓아도 가져가지 않으시고 그대로 돈이 남아있었는데 참으로 씁쓸한 경험이었습니다. 안타까운 마음에 적습니다. 개선을 해주시면 감사하겠습니다.
DA HAE, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

출장 이용 후기
주변에 많은 시설이 있지는 않지만 출장 지역과 가까워 묵게되었다. 룸 클린 서비스가 이루어져 깨끗하게 이용할 수 있었다. 2박을 묵었는데 첫날밤은 뜨거운물이 안나와서 씻지 못했다.
soyeon, 2-night business trip
Verified Hotels.com guest review