I reserved a non-smoking room for 3, but we received a smoking one. I told them to find us a new non-smoking room because we have health issues especially with pollutants. Right when we entered the room, it smelled as a smoking room. Not only they insisted that what they gave us was a non-smoking which was not, they dismissed my complaint and did not take responsibility. They told us it was only one night that we booked so they cannot change. I took photos of the room which shows the ashtray by the table.
After that one night stay, we moved to our new hotel which was complete opposite of this hotel. On our way to the new place, we felt different. We all got sick, but my mom got it worst. After moving to a new hotel, we rushed her to the hospital. They even thought it was COVID, but her test was negative and her illness was due to the fact that we stayed in that room which can be proved by the doctor's findings.
Our dream vacation turned into a nightmare of health issues and stayed in for the rest of our time here.
We will not go back nor recommend this place. Unprofessional and Irresponsible staff, and unhealthy environment.