Verified
2/10 Poor
18 April 2026
0 Stars – Misleading, Disorganized, and Not Family-Friendly
This was easily one of the worst hotel experiences I’ve had. From the start, check-in was a complete nightmare. The whole thing was disorganized, confusing, and with little to no guidance. After traveling, the last thing you want is to struggle just to access your room.
The property was also misleadingly advertised. We booked in part because of the pool, only to find out upon arrival that it’s under maintenance and only open on weekends, something that was never disclosed anywhere during booking. That’s a huge detail to leave out, especially for families traveling with kids.
Communication was another major issue. The “host” or representative only provided overseas WhatsApp numbers and was extremely unresponsive. When problems came up, there was no urgency, no accountability, and no real support.
On top of that, the environment is not kid-friendly at all, which made the experience even more stressful for our family.
To make matters worse, the front desk was no help either. We were left stuck between unresponsive contacts and staff who wouldn’t take ownership of anything.
We ended up checking out less than 24 hours after arrival because staying was not an option. Between the nightmare check-in, misleading information about amenities, lack of communication, and poor customer service, this experience completely disrupted our family trip.
David D.
David D., 6-night trip
