Oceanaire by Diamond Resorts, Virginia Beach, United States of America

I was expecting a much better stay for the price. Door was not properly keyed, toilet was not working (which makes you wonder how it was cleaned), sun tan bottle was left on floor by previous occupant and the the balcony door was off track and was stuck closed. Due to all of this we had to change rooms. Also if you stay there be aware that they only have 2 elevators so you will always have a long wait to go up and down. I would not stay there again.

Everything at this point should be cleaned above everyone’s standards but this wasn’t done so. The stove was dirty and the bath tub needed extra cleaning. If someone has listed that they have 4 people staying in a room with only one true bed, the bedding for the pullout should already be waiting for you. Otherwise it had a nice layout and great potential. Great view of the ocean on the patio when it wasn’t getting poured on from somewhere above us. All this place needed was a little extra care!

Checked in, first room dirty. Was told sending someone to clean. After 30 min tried calling front desk and no answer. Went to check in desk, was given another room and was dirtier than the first. The housekeeping supervisor was awesome and apologized. We got the first room cleaned. Went to shower, knob and casing broke. Took over an hour for maintenance to fix, we missed our dinner reservation. The maintenance guy had to come back to fix the sofa bed and said for us to get hot water, water had to run 15+ min before water would heat. We saw evidence (same trash and sand in elevator for 3 days) that the hotel was not cleaned as mandated by ordinance. When asked about refunding part of the stay was told manager had limited hours and was given her card by front desk. Advised check back later multiple times. The bed was not even slightly comfortable.

its a lot of money you cant use the pool or get a drink at the lounge no sun deck or fitness room

It was an ok hotel. The post said is was an ocean view room however there was no view of the ocean. The room was so hot and the ac did not work and there was no room service. We did not get any new bath towels or anything was kind of disappointed

It's waz amazing

Super clean! The kids loved how many pools they had to choose from. The staff was very nice, and when we had a smelly issue with the garbage disposal one morning, maintenance immediately came to fix it. Great views of the beach and super convenient to everything.

Enjoyed a peaceful girls get away.

FYI if you stay at this property the customer service is poor. The major problem for rooms below the 10th floor is the hot water comes from the top of the roof and take awhile to move down the pipes. We were located on the 6th floor, so we had to run the hot water in the kitchen and bathroom for 10-15 minutes before we got hot water. It wasn’t too bad but in the future I would ask to stay to a higher floor to avoid this issue.

My stay was very relaxing I was there for a week. The young lady at the front desk was very helpful and polite. I will recommend this place to my friends. Actually one of my coworkers came down for a day or two and they enjoyed their self also😎