The customer service was brilliant with helpful staff who spoke excellent English. Matteo was very kind and helpful to us on our arrival. Our Suite held two double sofa beds in the lounge (for our two teenage sons) and a separate bedroom for the two of us. There was a kitchen area with sink, fridge, kettle, plastic spoons, lots of storage area and the continental breakfast was in the room and included in the price. There were more facilities in the kitchen, however no saucepans or bowls, plates, utensils or cutlery provided. We asked for bowls and these were provided, however saucepans may be pushing it!. We bought cereal from the nearby grocery shop and made breakfast ourselves, and then ate out each day. The room had a very nice kitchen area so not sure why the utensils etc. were not provided.
I would highly rate this hotel, it was excellent value for money, I kept thinking I had only booked one night (as the price was so reasonable), however it was the correct price for the four of us for three nights!) It was within walking distance to the underground and very near some lovely restaurants for an evening meal after a sightseeing day out.