New Palm Tree Hotel

Hotel with 2 restaurants, near Holy Ghost Cathedral

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Where to?

Dates

June 2025

July 2025

Overview
Rooms
Location
Policies

Experience the vibrant culture of Mombasa at New Palm Tree Hotel, where you can indulge in a cooked-to-order breakfast and African cuisine at one of the two on-site restaurants. Take advantage of free WiFi, unwind with coffee from the shop/cafe or relax on the rooftop terrace.

Good

Popular amenities

Airport transfer
Connecting rooms available
Free breakfast
Air conditioning
Non-smoking
24/7 front desk

Main amenities (12)

Daily housekeeping
2 restaurants
Rooftop terrace
24-hour room service
Coffee shop/cafe
Business centre
Airport shuttle
24-hour front desk
Coffee/tea in a common area
Air conditioning
Front desk safe
ATM/banking services

Feel at home (6)

Fridge
Connecting/adjoining rooms available
Private bathroom
Television
Daily housekeeping
Laundry facilities

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 4 of 4 rooms

Twin Room

Highlights

Air conditioning

Connecting rooms available

Fridge

Ceiling fan

Private bathroom

Desk

In-room safe

6 sq m
City view
Sleeps 2
2 Single Beds

Standard Double Room

Highlights

Air conditioning

Connecting rooms available

Fridge

Ceiling fan

Private bathroom

Desk

In-room safe

6 sq m
City view
Sleeps 2
1 Double Bed

Triple Room

Highlights

Air conditioning

Connecting rooms available

Fridge

Ceiling fan

Private bathroom

Desk

In-room safe

8 sq m
City view
Sleeps 3
3 Single Beds

Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

Highlights

Terrace

Air conditioning

Connecting rooms available

Fridge

Ceiling fan

Private bathroom

Desk

45 sq m
Sea view
Sleeps 5
1 King Bed and 3 Single Beds

Similar properties

Free parking
Free WiFi
Restaurant
24/7 front desk

About the area

Nkrumah Road (old Fort Jesus road), Mombasa Old Town, Mombasa, 80100

What's nearby

Shree Cutch Satsang Swaminarayan Temple - 13 min walk - 1.2 km
Fort Jesus - 15 min walk - 1.3 km
Mombasa Island - 18 min walk - 1.6 km
Mombasa Marine National Park - 7 min drive - 7.0 km
Nyali Beach - 12 min drive - 9.6 km

Getting around

Mombasa (MBA-Moi Intl.) - 24 min drive
Ukunda (UKA) - 65 min drive
Vipingo (VPG) - 66 min drive
Airport shuttle (surcharge)

Restaurants

‪Mackinon Market (Markiti) - ‬11 min walk
‪Blue Room Restaurant and Ice Cream Parlour - ‬8 min walk
‪Barka Restaurant - ‬6 min walk
‪Tarboush Cafe - ‬4 min walk
‪Qaffee Point - ‬6 min walk

About this property

New Palm Tree Hotel

Take in the views from the rooftop terrace when you stay at New Palm Tree Hotel. For a bite to eat, guests can visit Kitobero Cafe, one of 2 restaurants, which serves African cuisine and is open for lunch.

Languages

English, German

At a glance

Hotel size

- 30 rooms
- Arranged over 2 floors

Arriving/Leaving

- Check-in start time: noon; check-in end time: 4 AM
- Express check-in/out available
- Check-out time is 10 AM

Special check-in instructions

- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required

Children

- No cots (infant beds)

Pets

- No pets or service animals allowed

Internet

- Free WiFi in rooms

Parking

- Free on-site self-parking

Transfers

- Airport shuttle (available 24 hours)*

Other information

- Smoke-free property

Property amenities

Food and drink

Free cooked-to-order breakfast each morning 7:00 AM–9:00 AM
2 restaurants
Coffee shop
Coffee/tea in a common area
24-hour room service

Working away

Business centre
Meeting room

Services

24-hour front desk
Tour/ticket assistance
Laundry facilities
Free newspapers in reception
Luggage storage
Porter/bellhop

Facilities

1 building/tower
Built in 1954
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Picnic area
Television in common areas
Colonial architecture

Room amenities

Be entertained

21-inch TV

Home comfort

Air conditioning
Ceiling fan

Freshen up

Private bathroom
Shower only
Towels

Stay connected

Desk
Free WiFi

Food and drink

Fridge

Daily housekeeping
In-room safe
Connecting/adjoining rooms available

Special features

Dining

Kitobero Cafe – This restaurant specialises in African cuisine and only serves lunch.

Fees & policies

Optional extras

Airport shuttle service is offered for an extra charge of KES 1500 per vehicle (one way)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

New Palm Hotel

New Palm Tree

New Palm Tree Hotel

New Palm Tree Hotel Mombasa

New Palm Tree Mombasa

New Palm Tree Hotel Hotel

New Palm Tree Hotel Mombasa

New Palm Tree Hotel Hotel Mombasa

Frequently asked questions

Does New Palm Tree Hotel offer free cancellation for a full refund?

Yes, New Palm Tree Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at New Palm Tree Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at New Palm Tree Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by New Palm Tree Hotel?

Yes, an airport shuttle is available. The charge is KES 1500 per vehicle one way.

What are the check-in and check-out times at New Palm Tree Hotel?

Check-in start time: noon; check-in end time: 4 AM. Check-out time is 10 AM. Express check-in and check-out are available.

What is there to do at New Palm Tree Hotel and nearby?

New Palm Tree Hotel has a picnic area.

Are there restaurants at or near New Palm Tree Hotel?

Yes, there are 2 on-site restaurants, featuring African cuisine.

What's the area around New Palm Tree Hotel like?

New Palm Tree Hotel is in the heart of Mombasa, a short 17-minute walk from Fort Jesus and 16 minutes' walk from Shree Cutch Satsang Swaminarayan Temple.

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New Palm Tree Hotel Reviews

6.0

Good

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Property conditions & facilities

4/10

The hotel was not clean. Wifi was bad

1-night trip

2/10

The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.

3-night trip

4/10

Lieu practique pour une visite en ville pas plus Accueil ok Bataille mostique garantie

1-night trip

4/10

1-night trip

10/10

We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.

7-night trip

10/10

Nice staffs, very good stie, but not good facilitties

1-night trip

2/10

Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside

2-night trip

6/10

We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing. Overall cleanliness could be definitely improved, and we had both times to ask for towels.

1-night trip

4/10

This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches. Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest. Kindly delete this place from your database.

4/10

Room was too hot to sleep, unit set at 16c and blew cool at best, fan did not help. Breakfast was ok. Location was central to old town and fort.

2-night trip

8/10

Joyce , the cleaning lady went out of the way and showed me the supermarket after work. She was always smiling and helping. B

1-night trip

2/10

Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel

2-night trip

4/10

Das Zimmer hat schon sicher bessere Zeiten erlebt. Heruntergekommenes Mobiliar im Zimmer und vor dem Zimmer auf der Gemeinschaft Terrasse, Bad ekelhaft mit vielen Rostflecken und Ausbesserungen. Einrichtung beschädigt. Insgesamt ein erbärmlicher Zustand, nachdem auch das Frühstück spartanisch ausfiel.

1-night trip