me and my boyfriend were initially very nervous to book any hotels just because we haven’t travelled outside europe and didn’t really know what to expect but this hotel by far set an excellent tone for the start of our trip and set fantastic standards , when we first arrived we were welcomed with super delicious welcome drinks, smiles and the helpful bellboy took our bags off for us (they were huge bags) and carried them up to our room, he would also consistently open the door for us throughout our stay, every single time we would leave or arrive back at the hotel we would be acknloedged very nicely and they were always making sure that our room and their breakfast was always to our liking , the breakfast was yummy , had plenty of fruit, pastries and vietnamese food, along with very good coffee and hot food (banana pancakes are a must) our room would get cleaned everyday and fresh towels etc would be put in our room, the bed was huge and super comfy and they had some english channels on the tv , the wifi was majority of the time great but sometimes went off and on, but it wasn’t ever that bad, also they were so helpful in booking tours even giving us a little discount as well for booking through them!! also we finished our 5 day stay and wanted to go do a tour a little far away for 3 days in which they agreed to keep our big luggage bags in the hotel and store them for free!! all staff were amazing and spoke great english special credits to lisa she went above and beyond